SurveyMonkey Outage History

SurveyMonkey is up right now

SurveyMonkey had 51 outages in the last 2 years totaling 138h 21m of downtime — averaging 2.1 incidents per month.

There were 51 SurveyMonkey outages since October 7, 2025 totaling 138h 21m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://surveymonkey.statuspage.io

Minor October 2, 2026

Custom data / respondent metadata missing from Individual Response Table and XLS exports

Detected by Pingoru
Oct 02, 2026, 05:27 PM UTC
Resolved
Oct 02, 2026, 11:12 PM UTC
Duration
5h 45m
Affected: SurveyMonkey
Timeline · 4 updates
  1. investigating Oct 02, 2026, 05:27 PM UTC

    We are currently investigating an issue causing respondent metadata (custom data) to be hidden in the individual response table and XLS exports.

  2. identified Oct 02, 2026, 08:52 PM UTC

    The issue has been identified and a fix is being investigated.

  3. monitoring Oct 02, 2026, 11:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 02, 2026, 11:12 PM UTC

    The issue has been resolved for responses collected since putting the fix in place.

Read the full incident report →

Major September 24, 2026

Audience Preview Page is not responding

Detected by Pingoru
Sep 24, 2026, 12:16 PM UTC
Resolved
Sep 24, 2026, 03:32 PM UTC
Duration
3h 16m
Affected: SurveyMonkey
Timeline · 2 updates
  1. investigating Sep 24, 2026, 12:16 PM UTC

    We are aware of an issue with the Audience Preview Page. Our Engineering team is investigating this issue.

  2. resolved Sep 24, 2026, 03:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 3, 2026

Possible service degradation due to AWS outage

Detected by Pingoru
Sep 03, 2026, 10:37 PM UTC
Resolved
Sep 03, 2026, 11:37 PM UTC
Duration
59m
Affected: SurveyMonkey
Timeline · 2 updates
  1. monitoring Sep 03, 2026, 10:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  2. resolved Sep 03, 2026, 11:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 31, 2026

Problem with AI features

Detected by Pingoru
Aug 31, 2026, 12:04 PM UTC
Resolved
Aug 31, 2026, 02:01 PM UTC
Duration
1h 57m
Affected: SurveyMonkey
Timeline · 2 updates
  1. investigating Aug 31, 2026, 12:04 PM UTC

    Some of our AI features are currently offline. We are working to resolve this issue.

  2. resolved Aug 31, 2026, 02:01 PM UTC

    This issue is resolved

Read the full incident report →

Major August 19, 2026

Blank page for Multi-Survey Analysis

Detected by Pingoru
Aug 19, 2026, 05:23 PM UTC
Resolved
Aug 19, 2026, 05:37 PM UTC
Duration
14m
Affected: SurveyMonkey
Timeline · 4 updates
  1. investigating Aug 19, 2026, 05:23 PM UTC

    We are currently investigating this issue.

  2. identified Aug 19, 2026, 05:30 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 19, 2026, 05:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 19, 2026, 05:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 18, 2026

New responses delayed or not showing on Analyze page

Detected by Pingoru
Aug 18, 2026, 12:13 PM UTC
Resolved
Aug 19, 2026, 01:17 AM UTC
Duration
13h 4m
Affected: SurveyMonkey
Timeline · 2 updates
  1. identified Aug 18, 2026, 12:13 PM UTC

    For some surveys, new responses may not be showing are may be delayed showing on the Analyze page. We are working to resolve this issue.

  2. resolved Aug 19, 2026, 01:17 AM UTC

    This incident has been resolved.

Read the full incident report →

Major August 18, 2026

Excel/CSV Exports are failing

Detected by Pingoru
Aug 18, 2026, 12:42 AM UTC
Resolved
Aug 18, 2026, 01:03 AM UTC
Duration
20m
Affected: SurveyMonkey
Timeline · 4 updates
  1. investigating Aug 18, 2026, 12:42 AM UTC

    All Summary and Responses Data exports to Excel/CSV formats are failing. Summary PDF and PPT exports appear to be working.

  2. identified Aug 18, 2026, 12:56 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 18, 2026, 01:00 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 18, 2026, 01:03 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 11, 2026

Invoice Creation Error

Detected by Pingoru
Aug 11, 2026, 02:36 PM UTC
Resolved
Aug 11, 2026, 04:58 PM UTC
Duration
2h 22m
Affected: SurveyMonkey
Timeline · 2 updates
  1. investigating Aug 11, 2026, 02:36 PM UTC

    We are currently investigating an issue preventing users from upgrading or generating invoices for some regions.

  2. resolved Aug 11, 2026, 04:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 30, 2026

Issue with Shared Data pages

Detected by Pingoru
Jul 30, 2026, 01:00 PM UTC
Resolved
Jul 30, 2026, 01:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 30, 2026, 01:00 PM UTC

    We experienced an issue were Shared Data pages were unreachable for 20min

Read the full incident report →

Major July 14, 2026

Customers are unable to contact support through our Help Center chatbot

Detected by Pingoru
Jul 14, 2026, 07:07 PM UTC
Resolved
Jul 14, 2026, 08:06 PM UTC
Duration
58m
Affected: SurveyMonkey
Timeline · 4 updates
  1. investigating Jul 14, 2026, 07:07 PM UTC

    This issue is preventing customers from reaching a live agent or submitting an email support case through it. Users will see "There was an issues connecting to support. Please try again later" or "There was a technical issue connecting you to our support team. Please try again later". We're aware and looking into it.

  2. identified Jul 14, 2026, 07:58 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 14, 2026, 08:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 14, 2026, 08:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 6, 2026

SurveyMonkey 'Home' page unavailable for US/CA customers

Detected by Pingoru
Jul 06, 2026, 12:33 PM UTC
Resolved
Jul 06, 2026, 02:04 PM UTC
Duration
1h 30m
Affected: SurveyMonkey
Timeline · 2 updates
  1. investigating Jul 06, 2026, 12:33 PM UTC

    The SurveyMonkey homepage is currently inaccessible for some regions. Our team is actively investigating the issue to resolve it as quickly as possible. Thank you for your patience!

  2. resolved Jul 06, 2026, 02:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 30, 2026

Issue Impacting Exporting for Canadian SurveyMonkey Accounts

Detected by Pingoru
Jun 30, 2026, 06:00 PM UTC
Resolved
Jun 30, 2026, 06:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 01, 2026, 01:06 AM UTC

    There was an issue impacting SurveyMonkey accounts hosted on our Canadian data centres, where users faced issues with exporting survey results from 10:48AM to 1:15AM (PST). This issue is now resolved and exporting should work correctly now.

Read the full incident report →

Minor June 25, 2026

[MRx] Analyze page is not showing Major US regional data within responses collected

Detected by Pingoru
Jun 25, 2026, 10:22 AM UTC
Resolved
Jun 27, 2026, 12:45 PM UTC
Duration
2d 2h
Affected: SurveyMonkey
Timeline · 3 updates
  1. investigating Jun 25, 2026, 10:22 AM UTC

    ⚠️ We're aware of an issue impacting Analyze page, and we are investigating the cause.

  2. identified Jun 26, 2026, 04:38 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jun 28, 2026, 11:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 23, 2026

Issue with Log In page

Detected by Pingoru
Jun 23, 2026, 08:08 PM UTC
Resolved
Jun 23, 2026, 08:55 PM UTC
Duration
46m
Affected: SurveyMonkey
Timeline · 3 updates
  1. investigating Jun 23, 2026, 08:08 PM UTC

    We are currently investigating an issue preventing users from logging in to SurveyMonkey.

  2. monitoring Jun 23, 2026, 08:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 23, 2026, 08:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 11, 2026

Degraded performance across the site

Detected by Pingoru
Jun 11, 2026, 11:09 PM UTC
Resolved
Jun 11, 2026, 11:41 PM UTC
Duration
32m
Affected: SurveyMonkey
Timeline · 3 updates
  1. investigating Jun 11, 2026, 11:28 PM UTC

    ⚠️ We're aware of an issue impacting the site, and we are investigating the cause.

  2. monitoring Jun 11, 2026, 11:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 11, 2026, 11:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 10, 2026

Google Sheets Add-on is Inaccessible

Detected by Pingoru
Jun 10, 2026, 03:26 PM UTC
Resolved
Jun 10, 2026, 05:15 PM UTC
Duration
1h 48m
Timeline · 3 updates
  1. investigating Jun 10, 2026, 03:26 PM UTC

    We are currently investigating this issue.

  2. identified Jun 10, 2026, 05:09 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jun 10, 2026, 05:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 8, 2026

Delays In Response Submission into Surveys

Detected by Pingoru
Jun 08, 2026, 06:57 PM UTC
Resolved
Jun 08, 2026, 11:54 PM UTC
Duration
4h 57m
Affected: SurveyMonkey
Timeline · 3 updates
  1. investigating Jun 08, 2026, 06:57 PM UTC

    We are currently investigating the issue.

  2. monitoring Jun 08, 2026, 07:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 08, 2026, 11:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 8, 2026

Unable to search SurveyMonkey Help Center articles

Detected by Pingoru
Jun 08, 2026, 06:37 PM UTC
Resolved
Jun 10, 2026, 06:32 AM UTC
Duration
1d 11h
Affected: SurveyMonkey
Timeline · 2 updates
  1. investigating Jun 08, 2026, 06:37 PM UTC

    We are currently investigating this issue.

  2. resolved Jun 10, 2026, 06:32 AM UTC

    The help center search issue has been resolved.

Read the full incident report →

Notice June 4, 2026

Display Issues with NPS Gauge in Analyze

Detected by Pingoru
Jun 04, 2026, 06:53 PM UTC
Resolved
Jun 04, 2026, 10:23 PM UTC
Duration
3h 30m
Affected: SurveyMonkey
Timeline · 3 updates
  1. investigating Jun 04, 2026, 06:53 PM UTC

    ⚠️ We're aware of an issue impacting how our NPS questions displays on the Analyze page, and we are investigating the cause.

  2. investigating Jun 04, 2026, 06:54 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 04, 2026, 10:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 28, 2026

SurveyMonkey Help Center is Down

Detected by Pingoru
May 28, 2026, 05:03 AM UTC
Resolved
May 28, 2026, 05:13 AM UTC
Duration
9m
Affected: SurveyMonkey
Timeline · 4 updates
  1. investigating May 28, 2026, 05:03 AM UTC

    SurveyMonkey's Help Center (https://help.surveymonkey.com/) is currently down for most users.

  2. identified May 28, 2026, 05:05 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 28, 2026, 05:09 AM UTC

    Help Center should be loading now. We're monitoring.

  4. resolved May 28, 2026, 05:13 AM UTC

    This incident has been resolved. Help Center should load normally.

Read the full incident report →