SumUp experienced a minor incident on July 3, 2026 affecting Card Readers: Solo, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 03, 2026, 03:45 PM UTC
Status: Investigating We’re investigating reports of degraded performance affecting Solo CloudAPI. Affected components Card Readers: Solo (Degraded performance)
- investigating Jul 03, 2026, 03:47 PM UTC
Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com. Affected components Card Readers: Solo (Degraded performance)
- investigating Jul 03, 2026, 03:47 PM UTC
Status: Investigating Cloud API (Solo card reader integration) is failing with error (500) responses. Affected components Card Readers: Solo (Degraded performance)
- monitoring Jul 03, 2026, 03:50 PM UTC
Status: Monitoring We no longer see indicators of degraded performance affecting CloudAPI and continue to monitor service stability. Affected components Card Readers: Solo (Degraded performance)
- resolved Jul 03, 2026, 03:51 PM UTC
Status: Resolved We no longer see indicators of degraded performance affecting CloudAPI and continue to monitor service stability. Affected components Card Readers: Solo (Operational)