Sumo Logic Outage History

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Sumo Logic had 42 outages in the last 2 years totaling 37h 16m of downtime — averaging 1.7 incidents per month.

There were 42 Sumo Logic outages since January 12, 2026 totaling 37h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.sumologic.com

Minor October 9, 2026

Problem with Metrics Alerting in America Federal (FED)

Detected by Pingoru
Oct 09, 2026, 11:00 PM UTC
Resolved
Oct 09, 2026, 11:10 PM UTC
Duration
9m
Affected: Metrics Alerting
Timeline · 3 updates
  1. investigating Oct 09, 2026, 11:00 PM UTC

    We are currently investigating reports of problems with Metrics Alerting. Users may see processing of metrics data is delayed and metrics-based Monitors may have delayed triggers and notifications. All data is safely collected and will be processed as it was received. We will provide more information soon.

  2. monitoring Oct 09, 2026, 11:04 PM UTC

    We have implemented a fix for the issue affecting Metrics Alerting. Users relying on metrics-based alerts may have experience delayed delivery of notifications. Normal processing has resumed. We are currently monitoring the results.

  3. resolved Oct 09, 2026, 11:10 PM UTC

    We are no longer seeing issues with Metrics Alerting and normal operation has been restored at this time.

Read the full incident report →

Minor October 5, 2026

Problem with Cloud SIEM Processing in North America 2 (US2)

Detected by Pingoru
Oct 05, 2026, 09:35 AM UTC
Resolved
Oct 05, 2026, 11:14 AM UTC
Duration
1h 39m
Affected: Cloud SIEM Processing
Timeline · 4 updates
  1. investigating Oct 05, 2026, 09:35 AM UTC

    We are currently investigating reports of problems with Cloud SIEM Processing. Log security records may take longer than normal to become searchable after processing. Users may not receive data when running queries or viewing dashboards that depend on recently collected data and alerts may not dispatch. Users may also experience delayed insights and signal generation on the affected security records. We will provide more information soon.

  2. identified Oct 05, 2026, 10:25 AM UTC

    We have identified the source of the issue affecting Cloud SIEM Processing. Log security records may take longer than normal to become searchable after processing. Users may not receive data when running queries or viewing dashboards that depend on recently collected data and alerts may not dispatch. Users may also experience delayed insights and signal generation on the affected security records. We are working on a fix for the problem.

  3. monitoring Oct 05, 2026, 10:38 AM UTC

    We have implemented a fix for the issue affecting Cloud SIEM Processing. Log security records may take longer than normal to become searchable after processing. Users may not receive data when running queries or viewing dashboards that depend on recently collected data and alerts may not dispatch. Users may also experience delayed insights and signal generation on the affected security records. We are currently monitoring the results.

  4. resolved Oct 05, 2026, 11:14 AM UTC

    We are no longer seeing issues with Cloud SIEM Processing and normal operation has been restored at this time.

Read the full incident report →

Minor September 27, 2026

Problem with Tracing Collection in North America 2 (US2)

Detected by Pingoru
Sep 27, 2026, 01:22 AM UTC
Resolved
Sep 27, 2026, 03:34 AM UTC
Duration
2h 12m
Affected: Tracing Collection
Timeline · 3 updates
  1. investigating Sep 27, 2026, 01:22 AM UTC

    We are currently investigating reports of problems with Tracing Collection. Trace data sent may fail to ingest or be rejected due to service unavailability. We will provide more information soon.

  2. monitoring Sep 27, 2026, 01:34 AM UTC

    We have implemented a fix for the issue affecting Tracing Collection. We are currently monitoring the results.

  3. resolved Sep 27, 2026, 03:34 AM UTC

    We are no longer seeing issues with Tracing Collection and normal operation has been restored at this time.

Read the full incident report →

Minor September 22, 2026

Problem with Cloud SIEM Processing in North America 1 (US1)

Detected by Pingoru
Sep 22, 2026, 05:44 PM UTC
Resolved
Sep 22, 2026, 07:12 PM UTC
Duration
1h 28m
Affected: Cloud SIEM Processing
Timeline · 3 updates
  1. investigating Sep 22, 2026, 05:44 PM UTC

    We are currently investigating reports of problems with Cloud SIEM Processing. Log security records may take longer than normal to become searchable after processing. Users may not receive data when running queries or viewing dashboards that depend on recently collected data and alerts may not dispatch. Users may also experience delayed insights and signal generation on the affected security records. We will provide more information soon.

  2. monitoring Sep 22, 2026, 05:56 PM UTC

    We have implemented a fix for the issue affecting Cloud SIEM Processing. We are currently monitoring the results.

  3. resolved Sep 22, 2026, 07:12 PM UTC

    We are no longer seeing issues with Cloud SIEM Processing and normal operation has been restored at this time.

Read the full incident report →

Major September 18, 2026

Problem with Cloud SIEM APIs and Cloud SIEM UI in Europe 1 (EU), Canada (CA)

Detected by Pingoru
Sep 18, 2026, 09:57 PM UTC
Resolved
Sep 18, 2026, 10:07 PM UTC
Duration
9m
Affected: Cloud SIEM APIsCloud SIEM APIsCloud SIEM UICloud SIEM UI
Timeline · 3 updates
  1. identified Sep 18, 2026, 09:57 PM UTC

    We have identified the source of the issue affecting Cloud SIEM APIs and Cloud SIEM UI. The Cloud SIEM User Interface may fail to load or show errors. This can impact viewing Insights, managing detection rules, or investigating related signals and records. We are working on a fix for the problem.

  2. monitoring Sep 18, 2026, 09:59 PM UTC

    We have implemented a fix for the issue affecting Cloud SIEM APIs and Cloud SIEM UI. The Cloud SIEM User Interface may fail to load or show errors. This can impact viewing Insights, managing detection rules, or investigating related signals and records. We are currently monitoring the results.

  3. resolved Sep 18, 2026, 10:07 PM UTC

    We are no longer seeing issues with Cloud SIEM APIs and Cloud SIEM UI and normal operation has been restored at this time.

Read the full incident report →

Minor September 11, 2026

Problem with Cloud SIEM Processing in Australia (AU)

Detected by Pingoru
Sep 11, 2026, 10:24 AM UTC
Resolved
Sep 11, 2026, 11:52 AM UTC
Duration
1h 27m
Affected: Cloud SIEM Processing
Timeline · 4 updates
  1. investigating Sep 11, 2026, 10:24 AM UTC

    We are currently investigating reports of problems with Cloud SIEM Processing. Log security records may take longer than normal to become searchable after processing. Users may not receive data when running queries or viewing dashboards that depend on recently collected data and alerts may not dispatch. Users may also experience delayed insights and signal generation on the affected security records. We will provide more information soon.

  2. identified Sep 11, 2026, 11:26 AM UTC

    We have identified the source of the issue affecting Cloud SIEM Processing. Log security records may take longer than normal to become searchable after processing. Users may not receive data when running queries or viewing dashboards that depend on recently collected data and alerts may not dispatch. Users may also experience delayed insights and signal generation on the affected security records. We are working on a fix for the problem.

  3. monitoring Sep 11, 2026, 11:33 AM UTC

    We have implemented a fix for the issue affecting Cloud SIEM Processing. Log security records may take longer than normal to become searchable after processing. Users may not receive data when running queries or viewing dashboards that depend on recently collected data and alerts may not dispatch. Users may also experience delayed insights and signal generation on the affected security records. We are currently monitoring the results.

  4. resolved Sep 11, 2026, 11:52 AM UTC

    We are no longer seeing issues with Cloud SIEM Processing and normal operation has been restored at this time.

Read the full incident report →

Minor September 7, 2026

Problem with Cloud SIEM Processing in Europe 1 (EU)

Detected by Pingoru
Sep 07, 2026, 08:41 PM UTC
Resolved
Sep 07, 2026, 08:56 PM UTC
Duration
14m
Affected: Cloud SIEM Processing
Timeline · 4 updates
  1. investigating Sep 07, 2026, 08:41 PM UTC

    We are currently investigating reports of problems with Cloud SIEM Processing. The symptoms are: latency in processing and displaying security data. We will provide more information soon.

  2. identified Sep 07, 2026, 08:42 PM UTC

    We have identified the source of the issue affecting Cloud SIEM Processing. The symptoms are: latency in processing and displaying security data. We are working on a fix for the problem.

  3. monitoring Sep 07, 2026, 08:51 PM UTC

    We have implemented a fix for the issue affecting Cloud SIEM Processing. The symptoms are: latency in processing and displaying security data. We are currently monitoring the results.

  4. resolved Sep 07, 2026, 08:56 PM UTC

    We are no longer seeing issues with Cloud SIEM Processing and normal operation has been restored at this time.

Read the full incident report →

Minor September 4, 2026

Problem with Cloud SIEM UI in North America 1 (US1)

Detected by Pingoru
Sep 04, 2026, 07:38 AM UTC
Resolved
Sep 04, 2026, 09:22 AM UTC
Duration
1h 44m
Affected: Cloud SIEM UI
Timeline · 2 updates
  1. investigating Sep 04, 2026, 07:38 AM UTC

    We are currently investigating reports of problems with Cloud SIEM UI. The symptoms are: UI slowness. We will provide more information soon.

  2. resolved Sep 04, 2026, 09:22 AM UTC

    We are no longer seeing issues with Cloud SIEM UI and normal operation has been restored at this time.

Read the full incident report →

Minor September 2, 2026

Problem with Cloud SIEM Processing in Europe 1 (EU), North America 1 (US1), North America 2 (US2)

Detected by Pingoru
Sep 02, 2026, 08:09 PM UTC
Resolved
Sep 03, 2026, 03:15 AM UTC
Duration
7h 5m
Affected: Cloud SIEM ProcessingCloud SIEM ProcessingCloud SIEM Processing
Timeline · 7 updates
  1. investigating Sep 02, 2026, 08:09 PM UTC

    We are currently investigating reports of problems with Cloud SIEM Processing. Users may experience delayed Signal Generation. Alerts based on signals may not dispatch to the user.

  2. investigating Sep 02, 2026, 08:14 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 02, 2026, 08:36 PM UTC

    We are continuing to investigate this issue.

  4. identified Sep 02, 2026, 09:36 PM UTC

    We have identified the source of the issue affecting Cloud SIEM Processing. Users may experience delayed Signals and Insights Generation. Alerts based on signals may not dispatch to the user.

  5. monitoring Sep 02, 2026, 11:41 PM UTC

    We have implemented a fix for the issue affecting Cloud SIEM Processing. We are currently monitoring the results. Users may experience delayed Signals and Insights Generation. Alerts based on signals may not dispatch to the user.

  6. monitoring Sep 02, 2026, 11:47 PM UTC

    We are no longer seeing an issue with Cloud SIEM Processing in North America 2 (US2) and Europe 1 (EU). We are still actively monitoring the results on North America 1 (US1). Users may experience delayed Signals and Insights Generation. Alerts based on signals may not dispatch to the user.

  7. resolved Sep 03, 2026, 03:15 AM UTC

    We are no longer seeing issues with Cloud SIEM Processing and normal operation has been restored at this time.

Read the full incident report →

Minor August 13, 2026

Problem with Logs Collection, Metrics Collection and Tracing Collection in North America 2 (US2)

Detected by Pingoru
Aug 13, 2026, 09:10 PM UTC
Resolved
Aug 13, 2026, 10:02 PM UTC
Duration
52m
Affected: Logs CollectionMetrics CollectionTracing Collection
Timeline · 4 updates
  1. investigating Aug 13, 2026, 09:10 PM UTC

    We are currently investigating reports of problems with Logs Collection, Metrics Collection and Tracing Collection. The symptoms are: latency in processing and displaying log data, latency in processing and displaying metrics data, latency in processing and displaying tracing data. We will provide more information soon.

  2. identified Aug 13, 2026, 09:12 PM UTC

    We have identified the source of the issue affecting Logs Collection, Metrics Collection and Tracing Collection. The symptoms are: latency in processing and displaying log data, latency in processing and displaying metrics data, latency in processing and displaying tracing data. We are working on a fix for the problem.

  3. monitoring Aug 13, 2026, 09:32 PM UTC

    We have implemented a fix for the issue affecting Logs Collection, Metrics Collection and Tracing Collection. The symptoms are: latency in processing and displaying log data, latency in processing and displaying metrics data, latency in processing and displaying tracing data. We are currently monitoring the results.

  4. resolved Aug 13, 2026, 10:02 PM UTC

    We are no longer seeing issues with Logs Collection, Metrics Collection and Tracing Collection and normal operation has been restored at this time.

Read the full incident report →

Critical August 10, 2026

Problem with Logs Alerting and Metrics Alerting in Europe 2 (DE)

Detected by Pingoru
Aug 10, 2026, 09:55 AM UTC
Resolved
Aug 10, 2026, 11:04 AM UTC
Duration
1h 8m
Affected: Logs AlertingMetrics Alerting
Timeline · 3 updates
  1. investigating Aug 10, 2026, 09:55 AM UTC

    We are currently investigating reports of problems with Logs Alerting and Metrics Alerting, which are resulting in latency, slowness, or delay in displaying data. We will provide more information soon.

  2. identified Aug 10, 2026, 09:57 AM UTC

    We have identified the source of the issue affecting Logs Alerting and Metrics Alerting, which are resulting in latency, slowness, or delay in displaying data. We are working on a fix for the problem.

  3. resolved Aug 10, 2026, 11:04 AM UTC

    We are no longer seeing issues with Logs Alerting and Metrics Alerting and normal operation has been restored at this time.

Read the full incident report →

Minor August 5, 2026

Problem with Cloud SIEM Processing and Data Indexing in North America 2 (US2)

Detected by Pingoru
Aug 05, 2026, 08:16 AM UTC
Resolved
Aug 05, 2026, 09:22 AM UTC
Duration
1h 5m
Affected: Cloud SIEM ProcessingData Indexing
Timeline · 6 updates
  1. investigating Aug 05, 2026, 08:16 AM UTC

    We are currently investigating reports of problems with Data Indexing. The symptoms are: latency in processing and displaying log data. We will provide more information soon.

  2. monitoring Aug 05, 2026, 08:28 AM UTC

    We have implemented a fix for the issue affecting Data Indexing. The symptoms are: latency in processing and displaying log data. We are currently monitoring the results.

  3. monitoring Aug 05, 2026, 08:35 AM UTC

    We are continuing to monitor the fix for Data Indexing.

  4. monitoring Aug 05, 2026, 09:00 AM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Aug 05, 2026, 09:13 AM UTC

    We are also seeing impact on: Components: Cloud SIEM Processing We are continuing to monitor the fix for Cloud SIEM Processing and Data Indexing.

  6. resolved Aug 05, 2026, 09:22 AM UTC

    We are no longer seeing issues with Cloud SIEM Processing and Data Indexing and normal operation has been restored at this time.

Read the full incident report →

Minor July 28, 2026

Problem with Logs Alerting in America Federal (FED)

Detected by Pingoru
Jul 28, 2026, 08:01 PM UTC
Resolved
Jul 28, 2026, 08:20 PM UTC
Duration
18m
Affected: Logs Alerting
Timeline · 3 updates
  1. investigating Aug 17, 2026, 08:12 AM UTC

    We are currently investigating reports of problems with Logs Alerting. Users relying on logs based alerts may fail to receive notifications. We will provide more information soon.

  2. identified Aug 17, 2026, 08:13 AM UTC

    We have identified the source of the issue affecting logs based alerts. We are working on a fix for the problem.

  3. resolved Aug 17, 2026, 08:13 AM UTC

    We are no longer seeing issues with Logs Alerting and normal operation has been restored at this time.

Read the full incident report →

Minor July 23, 2026

Problem with Microsoft Azure Metrics Collection in North America 2 (US2)

Detected by Pingoru
Jul 23, 2026, 05:06 PM UTC
Resolved
Jul 23, 2026, 07:11 PM UTC
Duration
2h 5m
Affected: Metrics Collection
Timeline · 3 updates
  1. identified Jul 23, 2026, 05:06 PM UTC

    We have identified the source of the issue affecting Microsoft Azure Metrics Collection. The symptoms are: latency in processing and displaying metrics data. This issue is caused by a networking problem on Microsoft Azure's infrastructure in the West US region, which is impacting connectivity to Azure services. Microsoft is actively investigating and working on mitigation options for the affected network devices. We are monitoring the situation and will provide updates as Microsoft progresses toward a resolution.

  2. monitoring Jul 23, 2026, 06:53 PM UTC

    Microsoft Azure has identified and rolled back a change that was causing the networking issue in the West US region. We are seeing signs of recovery in our Azure Metrics Collection pipeline and expect processing latency to return to normal shortly.

  3. resolved Jul 23, 2026, 07:11 PM UTC

    We are no longer seeing issues with Microsoft Azure Metrics Collection and normal operation has been restored at this time.

Read the full incident report →

Minor July 22, 2026

Problem with CSE Processing Pipeline in North America 1 (US1)

Detected by Pingoru
Jul 22, 2026, 09:21 AM UTC
Resolved
Jul 22, 2026, 11:42 AM UTC
Duration
2h 20m
Affected: Cloud SIEM Processing
Timeline · 3 updates
  1. investigating Aug 17, 2026, 08:02 AM UTC

    We are currently investigating reports of problems with CSE Processing Pipeline. The symptoms are: latency in processing and displaying security data. We will provide more information soon.

  2. monitoring Aug 17, 2026, 08:03 AM UTC

    We have implemented a fix for the issue affecting CSE Processing Pipeline, which are resulting in latency, slowness, or delay in displaying data. We are currently monitoring the results.

  3. resolved Aug 17, 2026, 08:04 AM UTC

    We are no longer seeing issues with CSE Processing Pipeline and normal operation has been restored at this time.

Read the full incident report →

Minor July 14, 2026

Problem with Metrics Searches in North America 1 (US1)

Detected by Pingoru
Jul 14, 2026, 03:19 AM UTC
Resolved
Jul 14, 2026, 05:32 AM UTC
Duration
2h 13m
Affected: Metrics Searches
Timeline · 3 updates
  1. investigating Aug 17, 2026, 07:57 AM UTC

    We are currently investigating reports of problems with Metrics Searches. Users relying on metrics queries may see errors when executing searches. The response team is investigating the issue and will update the status as we know more information.

  2. monitoring Aug 17, 2026, 07:58 AM UTC

    We have implemented a fix for the issue affecting Metrics Searches. The symptoms are: latency in processing and displaying metrics data. We are currently monitoring the results.

  3. resolved Aug 17, 2026, 07:58 AM UTC

    We are no longer seeing issues with Metrics Searches and normal operation has been restored at this time.

Read the full incident report →

Minor July 9, 2026

Problem with CSE Processing Pipeline in Europe 1 (EU)

Detected by Pingoru
Jul 09, 2026, 06:54 AM UTC
Resolved
Jul 09, 2026, 07:21 AM UTC
Duration
26m
Affected: Cloud SIEM Processing
Timeline · 3 updates
  1. investigating Jul 09, 2026, 06:54 AM UTC

    We are currently investigating reports of problems with CSE Processing Pipeline. The symptoms are: latency in processing and displaying security data. We will provide more information soon.

  2. monitoring Jul 09, 2026, 07:10 AM UTC

    We have implemented a fix for the issue affecting CSE Processing Pipeline. We are currently monitoring the results.

  3. resolved Jul 09, 2026, 07:21 AM UTC

    We are no longer seeing issues with CSE Processing Pipeline and normal operation has been restored at this time.

Read the full incident report →

Minor June 17, 2026

Problem with Logs Searches in Canada (CA)

Detected by Pingoru
Jun 17, 2026, 12:08 PM UTC
Resolved
Jun 17, 2026, 12:34 PM UTC
Duration
26m
Affected: Logs Searches
Timeline · 3 updates
  1. investigating Jun 17, 2026, 01:33 PM UTC

    We are currently investigating reports of problems with Log Searches. The symptoms are: error messages in log queries, specifically using the geoip operator.

  2. identified Jun 17, 2026, 01:35 PM UTC

    We have identified the source of the issue affecting Logs Searches. The symptoms are: error messages in log queries with the geoip operator. We are working on a fix for the problem.

  3. resolved Jun 17, 2026, 01:36 PM UTC

    We are no longer seeing issues with Logs Searches and normal operation has been restored at this time.

Read the full incident report →

Minor June 17, 2026

Problem with Logs Searches in Japan (JP), Canada (CA), Zurich (CH)

Detected by Pingoru
Jun 17, 2026, 12:08 PM UTC
Resolved
Jun 17, 2026, 12:34 PM UTC
Duration
25m
Affected: Logs SearchesLogs SearchesLogs Searches
Timeline · 3 updates
  1. investigating Jun 17, 2026, 12:08 PM UTC

    We are currently investigating reports of problems with Logs Searches. The symptoms are: error messages in log queries specifically using geoip operator.

  2. identified Jun 17, 2026, 12:13 PM UTC

    We are also seeing impact on: Deployments: Japan (JP), Zurich (CH) We have identified the source of the issue affecting Logs Searches. The symptoms are: error messages in log queries with geoip operator. We are working on a fix for the problem.

  3. resolved Jun 17, 2026, 12:34 PM UTC

    We are no longer seeing issues with Logs Searches and normal operation has been restored at this time.

Read the full incident report →

Minor June 8, 2026

Problem with Billing and Account Management in Canada (CA)

Detected by Pingoru
Jun 08, 2026, 06:07 AM UTC
Resolved
Jun 08, 2026, 06:27 AM UTC
Duration
19m
Affected: Billing and Account Management
Timeline · 3 updates
  1. investigating Jun 08, 2026, 06:07 AM UTC

    We are currently investigating reports of problems with Billing and Account Management, which are resulting in latency, slowness, or delay in displaying data. We will provide more information soon.

  2. monitoring Jun 08, 2026, 06:24 AM UTC

    We have implemented a fix for the issue affecting Billing and Account Management, which are resulting in latency, slowness, or delay in displaying data. We are currently monitoring the results.

  3. resolved Jun 08, 2026, 06:27 AM UTC

    We are no longer seeing issues with Billing and Account Management and normal operation has been restored at this time.

Read the full incident report →

Minor June 5, 2026

Problem with CSE Processing Pipeline in Korea (KR)

Detected by Pingoru
Jun 05, 2026, 10:13 PM UTC
Resolved
Jun 05, 2026, 11:15 PM UTC
Duration
1h 1m
Affected: Cloud SIEM Processing
Timeline · 3 updates
  1. identified Aug 17, 2026, 07:37 AM UTC

    We have identified the source of the issue affecting CSE Processing Pipeline. The symptoms are: latency in processing and displaying security data. We are working on a fix for the problem.

  2. monitoring Aug 17, 2026, 07:37 AM UTC

    We have implemented a fix for the issue affecting CSE Processing Pipeline. The symptoms are: latency in processing and displaying security data. We are currently monitoring the results.

  3. resolved Aug 17, 2026, 07:38 AM UTC

    We are no longer seeing issues with CSE Processing Pipeline and normal operation has been restored at this time.

Read the full incident report →

Minor June 2, 2026

Problem with Metrics Collection in North America 1 (US1)

Detected by Pingoru
Jun 02, 2026, 02:04 PM UTC
Resolved
Jun 02, 2026, 05:44 PM UTC
Duration
3h 40m
Affected: Metrics Collection
Timeline · 3 updates
  1. investigating Jun 02, 2026, 02:04 PM UTC

    We are currently investigating reports of problems with Metrics Collection. The symptoms are: latency in processing and displaying metrics data. We will provide more information soon.

  2. monitoring Jun 02, 2026, 04:15 PM UTC

    We have implemented a fix for the issue affecting Metrics Collection, which are resulting in latency, slowness, or delay in displaying data. We are currently monitoring the results.

  3. resolved Jun 02, 2026, 05:44 PM UTC

    We are no longer seeing issues with Metrics Collection and normal operation has been restored at this time.

Read the full incident report →

Major May 22, 2026

Problem with Data Indexing in North America 1 (US1)

Detected by Pingoru
May 22, 2026, 09:15 AM UTC
Resolved
May 22, 2026, 10:26 AM UTC
Duration
1h 10m
Affected: Data Indexing
Timeline · 2 updates
  1. identified May 22, 2026, 09:15 AM UTC

    We have identified the source of the issue affecting Data Indexing. The symptoms are: latency in processing and displaying log data. We are working on a fix for the problem.

  2. resolved May 22, 2026, 10:26 AM UTC

    We are no longer seeing issues with Data Indexing and normal operation has been restored at this time.

Read the full incident report →

Major May 8, 2026

Problem with Billing and Account Management in North America 1 (US1), North America 2 (US2), Europe 1 (EU), Europe 2 (DE), Australia (AU), Japan (JP), Canada (CA), Korea (KR), America Federal (FED), Zurich (CH)

Detected by Pingoru
May 08, 2026, 10:50 AM UTC
Resolved
May 08, 2026, 11:39 AM UTC
Duration
49m
Affected: Billing and Account ManagementBilling and Account ManagementBilling and Account ManagementBilling and Account ManagementBilling and Account ManagementBilling and Account ManagementBilling and Account ManagementBilling and Account ManagementBilling and Account ManagementBilling and Account Management
Timeline · 3 updates
  1. identified May 08, 2026, 10:50 AM UTC

    We have identified a technical issue affecting Billing and Account Management. Currently, Parent organisations are unable to manage Child organisations if a Mum region is included within the list. Our engineering team is actively developing a fix. We apologise for the inconvenience and will provide updates as they become available.

  2. identified May 08, 2026, 11:37 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved May 08, 2026, 11:39 AM UTC

    We are no longer seeing issues with Billing and Account Management and normal operation has been restored at this time.

Read the full incident report →

Major May 8, 2026

Problem with CSE APIs, CSE UI, Data Indexing, Metrics Alerting, Metrics Collection and Tracing Collection in North America 1 (US1)

Detected by Pingoru
May 08, 2026, 01:27 AM UTC
Resolved
May 08, 2026, 04:05 AM UTC
Duration
2h 37m
Affected: Cloud SIEM APIsCloud SIEM UIData IndexingMetrics AlertingMetrics CollectionTracing Collection
Timeline · 3 updates
  1. identified May 08, 2026, 01:27 AM UTC

    We have identified a failure of a cloud provider's availability zone as the source of the issue affecting CSE APIs, CSE UI, Data Indexing, Metrics Alerting, Metrics Collection and Tracing Collection. The symptoms are: latency in processing and displaying log data, latency in processing and displaying metrics data, latency in processing and displaying tracing data, UI slowness, latency or errors communicating with API. We are working on a fix for the problem and switching traffic off of the affected infrastructure.

  2. monitoring May 08, 2026, 02:21 AM UTC

    Data Indexing, Tracing Ingestion, CSE UI, and CSE APIs have been restored. Metrics Ingestion and Metrics Alerting are recovering but not yet fully operational. Collection is not impacted — raw data continues to be ingested — however, there may be delays before it is available to search.

  3. resolved May 08, 2026, 04:05 AM UTC

    We are no longer seeing issues with Metrics Alerting and Metrics Ingestion and normal operation has been restored at this time.

Read the full incident report →