- Detected by Pingoru
- Jun 17, 2026, 12:08 PM UTC
- Resolved
- Jun 17, 2026, 12:34 PM UTC
- Duration
- 26m
Affected: Logs Searches
Timeline · 3 updates
-
investigating Jun 17, 2026, 01:33 PM UTC
We are currently investigating reports of problems with Log Searches. The symptoms are: error messages in log queries, specifically using the geoip operator.
-
identified Jun 17, 2026, 01:35 PM UTC
We have identified the source of the issue affecting Logs Searches. The symptoms are: error messages in log queries with the geoip operator. We are working on a fix for the problem.
-
resolved Jun 17, 2026, 01:36 PM UTC
We are no longer seeing issues with Logs Searches and normal operation has been restored at this time.
Read the full incident report →
- Detected by Pingoru
- Jun 17, 2026, 12:08 PM UTC
- Resolved
- Jun 17, 2026, 12:34 PM UTC
- Duration
- 25m
Affected: Logs SearchesLogs SearchesLogs Searches
Timeline · 3 updates
-
investigating Jun 17, 2026, 12:08 PM UTC
We are currently investigating reports of problems with Logs Searches. The symptoms are: error messages in log queries specifically using geoip operator.
-
identified Jun 17, 2026, 12:13 PM UTC
We are also seeing impact on: Deployments: Japan (JP), Zurich (CH) We have identified the source of the issue affecting Logs Searches. The symptoms are: error messages in log queries with geoip operator. We are working on a fix for the problem.
-
resolved Jun 17, 2026, 12:34 PM UTC
We are no longer seeing issues with Logs Searches and normal operation has been restored at this time.
Read the full incident report →
- Detected by Pingoru
- Jun 08, 2026, 06:07 AM UTC
- Resolved
- Jun 08, 2026, 06:27 AM UTC
- Duration
- 19m
Affected: Billing and Account Management
Timeline · 3 updates
-
investigating Jun 08, 2026, 06:07 AM UTC
We are currently investigating reports of problems with Billing and Account Management, which are resulting in latency, slowness, or delay in displaying data. We will provide more information soon.
-
monitoring Jun 08, 2026, 06:24 AM UTC
We have implemented a fix for the issue affecting Billing and Account Management, which are resulting in latency, slowness, or delay in displaying data. We are currently monitoring the results.
-
resolved Jun 08, 2026, 06:27 AM UTC
We are no longer seeing issues with Billing and Account Management and normal operation has been restored at this time.
Read the full incident report →
- Detected by Pingoru
- Jun 05, 2026, 10:13 PM UTC
- Resolved
- Jun 05, 2026, 11:15 PM UTC
- Duration
- 1h 1m
Affected: CSE Processing Pipeline
Timeline · 3 updates
-
identified Jun 05, 2026, 10:13 PM UTC
We have identified the source of the issue affecting CSE Processing Pipeline. The symptoms are: latency in processing and displaying security data. We are working on a fix for the problem.
-
monitoring Jun 05, 2026, 10:14 PM UTC
We have implemented a fix for the issue affecting CSE Processing Pipeline. The symptoms are: latency in processing and displaying security data. We are currently monitoring the results.
-
resolved Jun 05, 2026, 11:15 PM UTC
We are no longer seeing issues with CSE Processing Pipeline and normal operation has been restored at this time.
Read the full incident report →
- Detected by Pingoru
- Jun 02, 2026, 02:04 PM UTC
- Resolved
- Jun 02, 2026, 05:44 PM UTC
- Duration
- 3h 40m
Affected: Metrics Collection
Timeline · 3 updates
-
investigating Jun 02, 2026, 02:04 PM UTC
We are currently investigating reports of problems with Metrics Collection. The symptoms are: latency in processing and displaying metrics data. We will provide more information soon.
-
monitoring Jun 02, 2026, 04:15 PM UTC
We have implemented a fix for the issue affecting Metrics Collection, which are resulting in latency, slowness, or delay in displaying data. We are currently monitoring the results.
-
resolved Jun 02, 2026, 05:44 PM UTC
We are no longer seeing issues with Metrics Collection and normal operation has been restored at this time.
Read the full incident report →
- Detected by Pingoru
- May 22, 2026, 12:56 PM UTC
- Resolved
- May 22, 2026, 02:36 PM UTC
- Duration
- 1h 40m
Affected: CSE Processing Pipeline
Timeline · 2 updates
-
investigating May 22, 2026, 12:56 PM UTC
We are currently investigating reports of problems with CSE Processing Pipeline. The symptoms are: latency in processing and displaying security data. We will provide more information soon.
-
resolved May 22, 2026, 02:36 PM UTC
We are no longer seeing issues with CSE Processing Pipeline and normal operation has been restored at this time.
Read the full incident report →
- Detected by Pingoru
- May 22, 2026, 09:15 AM UTC
- Resolved
- May 22, 2026, 10:26 AM UTC
- Duration
- 1h 10m
Affected: Data Indexing
Timeline · 2 updates
-
identified May 22, 2026, 09:15 AM UTC
We have identified the source of the issue affecting Data Indexing. The symptoms are: latency in processing and displaying log data. We are working on a fix for the problem.
-
resolved May 22, 2026, 10:26 AM UTC
We are no longer seeing issues with Data Indexing and normal operation has been restored at this time.
Read the full incident report →
- Detected by Pingoru
- May 08, 2026, 10:50 AM UTC
- Resolved
- May 08, 2026, 11:39 AM UTC
- Duration
- 49m
Affected: Billing and Account ManagementBilling and Account ManagementBilling and Account ManagementBilling and Account ManagementBilling and Account ManagementBilling and Account ManagementBilling and Account ManagementBilling and Account ManagementBilling and Account ManagementBilling and Account Management
Timeline · 3 updates
-
identified May 08, 2026, 10:50 AM UTC
We have identified a technical issue affecting Billing and Account Management. Currently, Parent organisations are unable to manage Child organisations if a Mum region is included within the list. Our engineering team is actively developing a fix. We apologise for the inconvenience and will provide updates as they become available.
-
identified May 08, 2026, 11:37 AM UTC
We are continuing to work on a fix for this issue.
-
resolved May 08, 2026, 11:39 AM UTC
We are no longer seeing issues with Billing and Account Management and normal operation has been restored at this time.
Read the full incident report →
- Detected by Pingoru
- May 08, 2026, 01:27 AM UTC
- Resolved
- May 08, 2026, 04:05 AM UTC
- Duration
- 2h 37m
Affected: CSE APIsCSE UIData IndexingMetrics AlertingMetrics CollectionTracing Collection
Timeline · 3 updates
-
identified May 08, 2026, 01:27 AM UTC
We have identified a failure of a cloud provider's availability zone as the source of the issue affecting CSE APIs, CSE UI, Data Indexing, Metrics Alerting, Metrics Collection and Tracing Collection. The symptoms are: latency in processing and displaying log data, latency in processing and displaying metrics data, latency in processing and displaying tracing data, UI slowness, latency or errors communicating with API. We are working on a fix for the problem and switching traffic off of the affected infrastructure.
-
monitoring May 08, 2026, 02:21 AM UTC
Data Indexing, Tracing Ingestion, CSE UI, and CSE APIs have been restored. Metrics Ingestion and Metrics Alerting are recovering but not yet fully operational. Collection is not impacted — raw data continues to be ingested — however, there may be delays before it is available to search.
-
resolved May 08, 2026, 04:05 AM UTC
We are no longer seeing issues with Metrics Alerting and Metrics Ingestion and normal operation has been restored at this time.
Read the full incident report →
- Detected by Pingoru
- May 05, 2026, 10:50 AM UTC
- Resolved
- May 05, 2026, 11:30 AM UTC
- Duration
- 40m
Affected: CSE Processing Pipeline
Timeline · 3 updates
-
investigating May 05, 2026, 10:50 AM UTC
We are currently investigating reports of problems with CSE Processing Pipeline. The symptoms are: latency in processing and displaying security data. We will provide more information soon.
-
identified May 05, 2026, 11:23 AM UTC
We have identified the source of the issue affecting CSE Processing Pipeline. The symptoms are: latency in processing and displaying security data. We are working on a fix for the problem.
-
resolved May 05, 2026, 11:30 AM UTC
We are no longer seeing issues with CSE Processing Pipeline and normal operation has been restored at this time.
Read the full incident report →
- Detected by Pingoru
- May 04, 2026, 12:26 PM UTC
- Resolved
- May 04, 2026, 01:07 PM UTC
- Duration
- 41m
Affected: CSE UI
Timeline · 2 updates
-
investigating May 04, 2026, 12:26 PM UTC
We are currently investigating reports of problems with CSE UI. The symptoms are: UI slowness. We will provide more information soon.
-
resolved May 04, 2026, 01:07 PM UTC
We are no longer seeing issues with CSE UI and normal operation has been restored at this time.
Read the full incident report →
- Detected by Pingoru
- Apr 19, 2026, 09:14 PM UTC
- Resolved
- Apr 19, 2026, 09:14 PM UTC
- Duration
- —
Affected: Overall
Read the full incident report →
- Detected by Pingoru
- Apr 14, 2026, 04:40 PM UTC
- Resolved
- Apr 14, 2026, 04:50 PM UTC
- Duration
- 9m
Affected: Logs CollectionMetrics Collection
Timeline · 3 updates
-
investigating Apr 16, 2026, 08:03 AM UTC
We are currently investigating reports of problems with Logs Collection and Metrics Collection. The symptoms are: latency in processing and displaying log data and latency in processing and displaying metrics data. We will provide more information soon.
-
monitoring Apr 16, 2026, 08:03 AM UTC
We have implemented a fix for the issue affecting Logs Collection and Metrics Collection. The symptoms are: latency in processing and displaying log data and latency in processing and displaying metrics data. We are currently monitoring the results.
-
resolved Apr 16, 2026, 08:04 AM UTC
We are no longer seeing issues with Logs Collection and Metrics Collection and normal operation has been restored at this time.
Read the full incident report →
- Detected by Pingoru
- Apr 09, 2026, 09:54 AM UTC
- Resolved
- Apr 09, 2026, 10:10 AM UTC
- Duration
- 16m
Affected: CSE Processing Pipeline
Timeline · 3 updates
-
identified Apr 16, 2026, 08:01 AM UTC
We have identified the source of the issue affecting CSE Processing Pipeline. The symptoms are: latency in processing and displaying security data. We are working on a fix for the problem.
-
monitoring Apr 16, 2026, 08:01 AM UTC
We have implemented a fix for the issue affecting CSE Processing Pipeline. The symptoms are: latency in processing and displaying security data. We are currently monitoring the results.
-
resolved Apr 16, 2026, 08:01 AM UTC
We are no longer seeing issues with CSE Processing Pipeline and normal operation has been restored at this time.
Read the full incident report →
- Detected by Pingoru
- Apr 08, 2026, 09:14 AM UTC
- Resolved
- Apr 08, 2026, 09:44 AM UTC
- Duration
- 30m
Affected: Metrics Searches
Timeline · 3 updates
-
identified Apr 16, 2026, 07:57 AM UTC
We have identified the source of the issue affecting Metrics Searches. The symptoms are: latency in processing and displaying metrics data. We are working on a fix for the problem.
-
monitoring Apr 16, 2026, 07:57 AM UTC
We have implemented a fix for the issue affecting Metrics Searches. The symptoms are: latency in processing and displaying metrics data. We are currently monitoring the results.
-
resolved Apr 16, 2026, 07:57 AM UTC
We are no longer seeing issues with Metrics Searches and normal operation has been restored at this time.
Read the full incident report →
- Detected by Pingoru
- Apr 02, 2026, 08:10 AM UTC
- Resolved
- Apr 02, 2026, 08:20 AM UTC
- Duration
- 10m
Affected: Logs Collection
Timeline · 2 updates
-
monitoring Apr 16, 2026, 07:54 AM UTC
We have implemented a fix for the issue affecting Logs Collection. The symptoms are: latency in processing and displaying log data. We are currently monitoring the results.
-
resolved Apr 16, 2026, 07:54 AM UTC
We are no longer seeing issues with Logs Collection and normal operation has been restored at this time. [Update] Following further investigation, we determined that the previously communicated resolution time was incorrect. The correct resolution time has been updated to 8:20 AM UTC.
Read the full incident report →
- Detected by Pingoru
- Mar 23, 2026, 05:03 PM UTC
- Resolved
- Mar 23, 2026, 06:46 PM UTC
- Duration
- 1h 43m
Affected: Metrics Searches
Timeline · 4 updates
-
investigating Mar 27, 2026, 07:24 AM UTC
We are currently investigating reports of problems with Metrics Searches. The symptoms are: slowness in execution of metrics queries. We will provide more information soon.
-
identified Mar 27, 2026, 07:24 AM UTC
We have identified the source of the issue affecting Metrics Searches, which are resulting in latency, slowness, or delay in displaying data. We are working on a fix for the problem.
-
monitoring Mar 27, 2026, 07:25 AM UTC
We have implemented a fix for the issue affecting Metrics Searches, which are resulting in latency, slowness, or delay in displaying data. We are currently monitoring the results.
-
resolved Mar 27, 2026, 07:25 AM UTC
We are no longer seeing issues with Metrics Searches and normal operation has been restored at this time.
Read the full incident report →
- Detected by Pingoru
- Feb 26, 2026, 12:45 PM UTC
- Resolved
- Feb 26, 2026, 06:28 PM UTC
- Duration
- 5h 43m
Affected: Cloud CollectionCloud CollectionCloud CollectionCloud CollectionCloud CollectionCloud CollectionCloud CollectionCloud CollectionCloud CollectionCloud Collection
Timeline · 4 updates
-
investigating Mar 27, 2026, 10:19 AM UTC
We are currently investigating reports of problems with Cloud Collection for cloudSyslog Source. The symptoms are: latency in retrieving data from cloud. We will provide more information soon.
-
identified Mar 27, 2026, 10:19 AM UTC
We have identified the source of the issue affecting Cloud Collection, which are resulting in latency, slowness, or delay in displaying data. We are working on a fix for the problem.
-
monitoring Mar 27, 2026, 10:19 AM UTC
We have implemented a fix for the issue affecting Cloud Collection, which are resulting in latency, slowness, or delay in displaying data. We are currently monitoring the results.
-
resolved Mar 27, 2026, 10:20 AM UTC
We are no longer seeing issues with Cloud Collection and normal operation has been restored at this time.
Read the full incident report →
- Detected by Pingoru
- Feb 17, 2026, 05:19 AM UTC
- Resolved
- Feb 17, 2026, 06:13 PM UTC
- Duration
- 12h 53m
Affected: Tracing Collection
Timeline · 4 updates
-
investigating Mar 27, 2026, 06:55 AM UTC
We are currently investigating reports of problems with Tracing Collection. The symptoms are: latency in processing and displaying tracing data. We will provide more information soon.
-
identified Mar 27, 2026, 06:55 AM UTC
We have identified the source of the issue affecting Tracing Collection. The symptoms are: latency in processing and displaying tracing data. We are working on a fix for the problem.
-
monitoring Mar 27, 2026, 06:55 AM UTC
We have implemented a fix for the issue affecting Tracing Collection. The symptoms are: latency in processing and displaying tracing data. We are currently monitoring the results.
-
resolved Mar 27, 2026, 06:56 AM UTC
We are no longer seeing issues with Tracing Collection and normal operation has been restored at this time.
Read the full incident report →
- Detected by Pingoru
- Feb 15, 2026, 09:41 AM UTC
- Resolved
- Feb 15, 2026, 10:19 AM UTC
- Duration
- 38m
Affected: Tracing Collection
Timeline · 3 updates
-
investigating Mar 27, 2026, 06:52 AM UTC
We are currently investigating reports of problems with Tracing Collection. The symptoms are: latency in processing and displaying tracing data. We will provide more information soon.
-
monitoring Mar 27, 2026, 06:52 AM UTC
We have implemented a fix for the issue affecting Tracing Collection. The symptoms are: latency in processing and displaying tracing data. We are currently monitoring the results.
-
resolved Mar 27, 2026, 06:52 AM UTC
We are no longer seeing issues with Tracing Collection and normal operation has been restored at this time.
Read the full incident report →
Critical February 13, 2026 - Detected by Pingoru
- Feb 13, 2026, 09:53 AM UTC
- Resolved
- Feb 13, 2026, 10:43 AM UTC
- Duration
- 50m
Affected: Metrics Collection
Timeline · 3 updates
-
investigating Mar 27, 2026, 10:13 AM UTC
We are currently investigating reports of problems with Metrics Collection. The symptoms are: latency in processing and displaying metrics data. We will provide more information soon.
-
monitoring Mar 27, 2026, 10:13 AM UTC
We have implemented a fix for the issue affecting Metrics Collection. The symptoms are: latency in processing and displaying metrics data. We are currently monitoring the results.
-
resolved Mar 27, 2026, 10:13 AM UTC
We are no longer seeing issues with Metrics Collection and normal operation has been restored at this time.
Read the full incident report →
- Detected by Pingoru
- Feb 13, 2026, 08:53 AM UTC
- Resolved
- Feb 13, 2026, 09:32 AM UTC
- Duration
- 38m
Affected: Tracing CollectionTracing Collection
Timeline · 3 updates
-
investigating Mar 27, 2026, 06:45 AM UTC
We are currently investigating reports of problems with Tracing Collection. The symptoms are: latency in processing and displaying tracing data. We will provide more information soon.
-
monitoring Mar 27, 2026, 06:46 AM UTC
We have implemented a fix for the issue affecting Tracing Collection. The symptoms are: latency in processing and displaying tracing data. We are currently monitoring the results.
-
resolved Mar 27, 2026, 06:47 AM UTC
We are no longer seeing issues with Tracing Collection and normal operation has been restored at this time.
Read the full incident report →
- Detected by Pingoru
- Jan 23, 2026, 10:18 AM UTC
- Resolved
- Jan 23, 2026, 10:42 AM UTC
- Duration
- 24m
Affected: Data IndexingData Indexing
Timeline · 3 updates
-
investigating Mar 27, 2026, 05:06 AM UTC
We are currently investigating reports of problems with Data Indexing. The symptoms are: latency in processing and displaying log data. We will provide more information soon.
-
identified Mar 27, 2026, 05:07 AM UTC
We have identified the source of the issue affecting Data Indexing. The symptoms are: latency in processing and displaying log data. We are working on a fix for the problem.
-
resolved Mar 27, 2026, 05:07 AM UTC
We are no longer seeing issues with Data Indexing and normal operation has been restored at this time. [Update] We have updated this incident to include North America 2 (US2) as an impacted deployment.
Read the full incident report →
- Detected by Pingoru
- Jan 22, 2026, 05:50 AM UTC
- Resolved
- Jan 22, 2026, 06:32 AM UTC
- Duration
- 41m
Affected: Metrics Alerting
Timeline · 4 updates
-
investigating Mar 27, 2026, 04:52 AM UTC
We are currently investigating reports of problems with Metrics Alerting. The symptoms are: latency in processing and displaying metrics data. We will provide more information soon.
-
identified Mar 27, 2026, 04:54 AM UTC
We have identified the source of the issue affecting Metrics Alerting. The symptoms are: latency in processing and displaying metrics data. We are working on a fix for the problem.
-
monitoring Mar 27, 2026, 04:54 AM UTC
We have implemented a fix for the issue affecting Metrics Alerting. The symptoms are: latency in processing and displaying metrics data. We are currently monitoring the results.
-
resolved Mar 27, 2026, 04:54 AM UTC
We are no longer seeing issues with Metrics Alerting and normal operation has been restored at this time.
Read the full incident report →
- Detected by Pingoru
- Jan 21, 2026, 03:09 AM UTC
- Resolved
- Jan 21, 2026, 03:49 AM UTC
- Duration
- 39m
Affected: Metrics CollectionMetrics Searches
Timeline · 4 updates
-
investigating Mar 27, 2026, 04:47 AM UTC
We are currently investigating reports of problems with Metrics Collection and Metrics Searches. The symptoms are: latency in processing and displaying metrics data. We will provide more information soon.
-
identified Mar 27, 2026, 04:48 AM UTC
We have identified the source of the issue affecting Metrics Collection and Metrics Searches. The symptoms are: latency in processing and displaying metrics data. We are working on a fix for the problem.
-
monitoring Mar 27, 2026, 04:48 AM UTC
We have implemented a fix for the issue affecting Metrics Collection and Metrics Searches. The symptoms are: latency in processing and displaying metrics data. We are currently monitoring the results.
-
resolved Mar 27, 2026, 04:49 AM UTC
We are no longer seeing issues with Metrics Collection and Metrics Searches and normal operation has been restored at this time.
Read the full incident report →
