Sumo Logic incident
Problem with Billing and Account Management in North America 1 (US1), North America 2 (US2), Europe 1 (EU), Europe 2 (DE), Australia (AU), Japan (JP), Canada (CA), Korea (KR), America Federal (FED), Zurich (CH)
Resolved after 49 minutes, affecting Billing and Account Management and Billing and Account Management and 1 more, on May 8, 2026.
We are no longer seeing issues with Billing and Account Management and normal operation has been restored at this time.
Affected components
Update timeline
- identified May 08, 2026, 10:50 AM UTC
We have identified a technical issue affecting Billing and Account Management. Currently, Parent organisations are unable to manage Child organisations if a Mum region is included within the list. Our engineering team is actively developing a fix. We apologise for the inconvenience and will provide updates as they become available.
- identified May 08, 2026, 11:37 AM UTC
We are continuing to work on a fix for this issue.
- resolved May 08, 2026, 11:39 AM UTC
We are no longer seeing issues with Billing and Account Management and normal operation has been restored at this time.
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