Sumo Logic incident

Problem with Billing and Account Management in North America 1 (US1), North America 2 (US2), Europe 1 (EU), Europe 2 (DE), Australia (AU), Japan (JP), Canada (CA), Korea (KR), America Federal (FED), Zurich (CH)

Major Resolved View vendor source →

Sumo Logic experienced a major incident on May 8, 2026 affecting Billing and Account Management and Billing and Account Management and 1 more component, lasting 49m. The incident has been resolved; the full update timeline is below.

Started
May 08, 2026, 10:50 AM UTC
Resolved
May 08, 2026, 11:39 AM UTC
Duration
49m
Detected by Pingoru
May 08, 2026, 10:50 AM UTC

Affected components

Billing and Account ManagementBilling and Account ManagementBilling and Account ManagementBilling and Account ManagementBilling and Account ManagementBilling and Account ManagementBilling and Account ManagementBilling and Account ManagementBilling and Account ManagementBilling and Account Management

Update timeline

  1. identified May 08, 2026, 10:50 AM UTC

    We have identified a technical issue affecting Billing and Account Management. Currently, Parent organisations are unable to manage Child organisations if a Mum region is included within the list. Our engineering team is actively developing a fix. We apologise for the inconvenience and will provide updates as they become available.

  2. identified May 08, 2026, 11:37 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved May 08, 2026, 11:39 AM UTC

    We are no longer seeing issues with Billing and Account Management and normal operation has been restored at this time.