SugarCRM incident

Sugar Cloud AU 01 is down

Major Resolved View vendor source →

SugarCRM experienced a major incident on May 5, 2026 affecting APAC (Sugar Cloud AU 01), lasting 2h 20m. The incident has been resolved; the full update timeline is below.

Started
May 05, 2026, 09:15 AM UTC
Resolved
May 05, 2026, 11:35 AM UTC
Duration
2h 20m
Detected by Pingoru
May 05, 2026, 09:15 AM UTC

Affected components

APAC (Sugar Cloud AU 01)

Update timeline

  1. investigating May 05, 2026, 09:15 AM UTC

    Sugar Cloud AU 01 went down.

  2. resolved May 05, 2026, 09:25 AM UTC

    Sugar Cloud AU 01 recovered.

  3. resolved May 05, 2026, 11:35 AM UTC

    Sugar Cloud AU 01 recovered.