SugarCRM incident

Sugar Cloud Premium US 03, Sugar Identity (IDM) Login Montreal, and 1 other service are down

Major Resolved View vendor source →

SugarCRM experienced a major incident on October 21, 2026 affecting North America (Sugar Identity (IDM) Login Montreal) and North America (Sugar Identity (IDM) STS Oregon) and 1 more component, lasting 2h 16m. The incident has been resolved; the full update timeline is below.

Started
Oct 21, 2026, 04:09 PM UTC
Resolved
Oct 21, 2026, 06:25 PM UTC
Duration
2h 16m
Detected by Pingoru
Oct 21, 2026, 04:09 PM UTC

Affected components

North America (Sugar Identity (IDM) Login Montreal)North America (Sugar Identity (IDM) STS Oregon)North America (Sugar Cloud Premium US 03)

Update timeline

  1. investigating Oct 21, 2026, 04:09 PM UTC

    Sugar Cloud Premium US 03 went down.

  2. resolved Oct 21, 2026, 04:14 PM UTC

    Sugar Cloud Premium US 03 recovered.

  3. resolved Oct 21, 2026, 06:09 PM UTC

    Sugar Identity (IDM) STS Oregon recovered.

  4. resolved Oct 21, 2026, 06:25 PM UTC

    Sugar Identity (IDM) Login Montreal recovered.