Subsplash Outage History

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Subsplash had 36 outages in the last 2 years totaling 89h 14m of downtime — averaging 1.5 incidents per month.

There were 36 Subsplash outages since May 26, 2024 totaling 89h 14m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.subsplash.com

Minor May 6, 2026

Media items endlessly loading on websites, web embeds, and web apps.

Detected by Pingoru
May 06, 2026, 09:50 PM UTC
Resolved
May 06, 2026, 10:13 PM UTC
Duration
23m
Affected: SnapPages
Timeline · 3 updates
  1. investigating May 06, 2026, 09:50 PM UTC

    We are currently investigating an issue causing media items to endlessly load on websites, web embeds, and web apps.

  2. monitoring May 06, 2026, 10:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 06, 2026, 10:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 15, 2026

SnapPages dashboards returning 500 error

Detected by Pingoru
Apr 15, 2026, 05:56 PM UTC
Resolved
Apr 15, 2026, 06:31 PM UTC
Duration
35m
Affected: SnapPages Dashboard
Timeline · 4 updates
  1. investigating Apr 15, 2026, 05:56 PM UTC

    We are currently investigating an issue causing SnapPages dashboards to display a 500 error.

  2. identified Apr 15, 2026, 06:01 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 15, 2026, 06:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 15, 2026, 06:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 26, 2026

Giving block service disruption

Detected by Pingoru
Mar 26, 2026, 05:20 PM UTC
Resolved
Mar 26, 2026, 05:36 PM UTC
Duration
16m
Affected: Subsplash Giving
Timeline · 3 updates
  1. investigating Mar 26, 2026, 05:20 PM UTC

    Giving website blocks are currently failing to load.

  2. monitoring Mar 26, 2026, 05:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 26, 2026, 05:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 13, 2026

Media and giving pages failing to load

Detected by Pingoru
Mar 13, 2026, 09:21 PM UTC
Resolved
Mar 13, 2026, 09:46 PM UTC
Duration
25m
Affected: Mobile appsSubsplash GivingWeb tools
Timeline · 4 updates
  1. investigating Mar 13, 2026, 09:21 PM UTC

    We are currently investigating an issue where some media pages, giving pages and embeds are failing to load

  2. investigating Mar 13, 2026, 09:24 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 13, 2026, 09:31 PM UTC

    We've identified the issue, implemented a fix and are monitoring the results.

  4. resolved Mar 13, 2026, 09:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 2, 2026

Multiple Subsplash services displaying error messages

Detected by Pingoru
Mar 02, 2026, 05:34 PM UTC
Resolved
Mar 02, 2026, 06:05 PM UTC
Duration
31m
Affected: Mobile appsSubsplash GivingGiving DashboardEvents
Timeline · 3 updates
  1. investigating Mar 02, 2026, 05:34 PM UTC

    We are currently investigating an issue causing multiple services to display error messages including giving, events images, and images in the mobile app.

  2. monitoring Mar 02, 2026, 06:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 02, 2026, 06:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 26, 2026

Live streams returning error message instead of going live

Detected by Pingoru
Feb 26, 2026, 01:52 AM UTC
Resolved
Feb 26, 2026, 03:49 AM UTC
Duration
1h 57m
Affected: Subsplash Live
Timeline · 5 updates
  1. investigating Feb 26, 2026, 01:52 AM UTC

    We are currently investigating an issue causing some live streams to fail to start and return an error message.

  2. investigating Feb 26, 2026, 02:20 AM UTC

    We are continuing to investigate this issue.

  3. identified Feb 26, 2026, 02:27 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Feb 26, 2026, 03:27 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 26, 2026, 03:49 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 22, 2026

Issue with recurring gifts

Detected by Pingoru
Feb 22, 2026, 06:08 PM UTC
Resolved
Feb 23, 2026, 02:24 AM UTC
Duration
8h 16m
Affected: Subsplash Giving
Timeline · 5 updates
  1. investigating Feb 22, 2026, 06:08 PM UTC

    We are currently investigating an issue with recurring gifts that is affecting some users.

  2. identified Feb 22, 2026, 06:47 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Feb 22, 2026, 07:18 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Feb 22, 2026, 08:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 23, 2026, 02:24 AM UTC

    This incident has been resolved.

Read the full incident report →

Major December 5, 2025

Subsplash LiveRS streams unable to broadcast

Detected by Pingoru
Dec 05, 2025, 09:38 PM UTC
Resolved
Dec 05, 2025, 10:24 PM UTC
Duration
45m
Affected: Subsplash Live
Timeline · 3 updates
  1. investigating Dec 05, 2025, 09:38 PM UTC

    We are currently investigating an issue causing some Subsplash LiveRS streams to fail going live. RTMP protocol is unaffected and can be used as a workaround.

  2. monitoring Dec 05, 2025, 10:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 05, 2025, 10:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 26, 2025

We've received reports of degraded performance affecting the live streaming service.

Detected by Pingoru
Oct 26, 2025, 03:21 PM UTC
Resolved
Oct 26, 2025, 05:59 PM UTC
Duration
2h 37m
Affected: Subsplash Live
Timeline · 5 updates
  1. investigating Oct 26, 2025, 03:21 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 26, 2025, 04:26 PM UTC

    We are continuing to investigate this issue.

  3. identified Oct 26, 2025, 04:42 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Oct 26, 2025, 04:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 26, 2025, 05:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 9, 2025

Links in Media Items not loading in Web App

Detected by Pingoru
Oct 09, 2025, 02:49 PM UTC
Resolved
Oct 09, 2025, 04:18 PM UTC
Duration
1h 29m
Affected: Web tools
Timeline · 3 updates
  1. investigating Oct 09, 2025, 02:49 PM UTC

    We are currently investigating an issue where links in media items are not loading within the Web App.

  2. identified Oct 09, 2025, 03:00 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Oct 09, 2025, 04:18 PM UTC

    This incident has been resolved!

Read the full incident report →

Major September 28, 2025

Check-In System Not Loading

Detected by Pingoru
Sep 28, 2025, 03:34 PM UTC
Resolved
Sep 28, 2025, 04:45 PM UTC
Duration
1h 10m
Affected: Events
Timeline · 7 updates
  1. investigating Sep 28, 2025, 03:34 PM UTC

    Our team is currently investigating an issue where some users are experiencing difficulties with the Check-In system loading correctly within the dashboard.

  2. investigating Sep 28, 2025, 03:37 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 28, 2025, 03:38 PM UTC

    Our team is currently investigating an issue where some users are experiencing difficulties with the Check-In system loading correctly within the dashboard.

  4. identified Sep 28, 2025, 03:56 PM UTC

    We are continuing to investigate this issue. Our team has been able to improve the loading of the Check-In system.

  5. monitoring Sep 28, 2025, 04:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Sep 28, 2025, 04:23 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Sep 28, 2025, 04:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 25, 2025

Errors with submitting forms

Detected by Pingoru
Jun 25, 2025, 10:38 PM UTC
Resolved
Jun 26, 2025, 12:03 AM UTC
Duration
1h 25m
Affected: SnapPagesChurch Management Experience
Timeline · 5 updates
  1. investigating Jun 25, 2025, 10:38 PM UTC

    We are currently investigating an issue causing forms to be unable to submit

  2. identified Jun 25, 2025, 10:54 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jun 25, 2025, 11:42 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jun 25, 2025, 11:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 26, 2025, 12:03 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 17, 2025

Dashboard login returning error message

Detected by Pingoru
Mar 17, 2025, 01:06 AM UTC
Resolved
Mar 17, 2025, 02:03 AM UTC
Duration
57m
Affected: Subsplash App Dashboard
Timeline · 4 updates
  1. investigating Mar 17, 2025, 01:06 AM UTC

    We are currently investigating an issue causing an error message to appear when attempting to login to the dashboard. The error message reads "There was an issue loading this content".

  2. identified Mar 17, 2025, 01:32 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 17, 2025, 01:43 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 17, 2025, 02:03 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 10, 2025

On-Demand Media Transcoding is Failing at a Higher Rate

Detected by Pingoru
Mar 10, 2025, 05:24 PM UTC
Resolved
Mar 10, 2025, 05:45 PM UTC
Duration
20m
Affected: Subsplash Live
Timeline · 3 updates
  1. investigating Mar 10, 2025, 05:24 PM UTC

    We are currently investigating this issue.

  2. monitoring Mar 10, 2025, 05:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 10, 2025, 05:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 7, 2025

"Something went wrong" error messages across multiple Subsplash features

Detected by Pingoru
Mar 07, 2025, 02:09 AM UTC
Resolved
Mar 07, 2025, 02:42 AM UTC
Duration
33m
Affected: Subsplash GivingWeb tools
Timeline · 4 updates
  1. investigating Mar 07, 2025, 02:09 AM UTC

    We are currently investigating an issue causing pages across multiple Subsplash features to display a "Something went wrong" error message. In many cases, refreshing the page will cause it to load correctly

  2. monitoring Mar 07, 2025, 02:20 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. investigating Mar 07, 2025, 02:23 AM UTC

    We are currently investigating an issue causing pages across multiple Subsplash features to display a "Something went wrong" error message. In many cases, refreshing the page will cause it to load correctly.

  4. resolved Mar 07, 2025, 02:42 AM UTC

    This incident has been resolved.

Read the full incident report →

Major January 28, 2025

Clients Redirected to a Pricing Page After Selecting "Live" in the Dashboard Menu

Detected by Pingoru
Jan 28, 2025, 09:45 PM UTC
Resolved
Jan 28, 2025, 10:33 PM UTC
Duration
48m
Affected: Subsplash Live
Timeline · 4 updates
  1. investigating Jan 28, 2025, 09:45 PM UTC

    We are currently investigating this issue.

  2. identified Jan 28, 2025, 10:11 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 28, 2025, 10:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 28, 2025, 10:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 17, 2025

Simulated Live Streams Disconnecting

Detected by Pingoru
Jan 17, 2025, 11:25 PM UTC
Resolved
Jan 18, 2025, 12:02 AM UTC
Duration
37m
Affected: Subsplash Live
Timeline · 4 updates
  1. investigating Jan 17, 2025, 11:25 PM UTC

    We are currently investigating an issue causing some Simulated Live Streams to either fail to start, or disconnect. This only affects Simulated Live Streams. True live broadcasts are unaffected.

  2. identified Jan 17, 2025, 11:27 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 17, 2025, 11:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 18, 2025, 12:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Major January 14, 2025

Subsplash Messaging Displaying, "Something Went Wrong."

Detected by Pingoru
Jan 14, 2025, 07:39 PM UTC
Resolved
Jan 14, 2025, 08:19 PM UTC
Duration
40m
Affected: Groups & Messaging
Timeline · 3 updates
  1. investigating Jan 14, 2025, 07:39 PM UTC

    We are currently investigating an issue causing Subsplash Messaging to display a "Something Went Wrong" error when attempting to load.

  2. monitoring Jan 14, 2025, 07:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 14, 2025, 08:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 1, 2025

Gifts not showing up in the Dashboard

Detected by Pingoru
Jan 01, 2025, 06:53 PM UTC
Resolved
Jan 02, 2025, 02:57 AM UTC
Duration
8h 4m
Affected: Subsplash Giving
Timeline · 4 updates
  1. investigating Jan 01, 2025, 06:53 PM UTC

    We are currently investigating an issue causing gifts to not show up in the Dashboard, on statements, and on reports. This does not affect Donors' ability to give. Gifts are still being processed normally and this issue only affects their visibility in the Dashboard.

  2. identified Jan 01, 2025, 07:27 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jan 01, 2025, 08:37 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Jan 02, 2025, 02:57 AM UTC

    This incident has been resolved. Please see the Statements page of you giving dashboard for an important update about generating statements.

Read the full incident report →

Major December 18, 2024

SMS texts not being delivered

Detected by Pingoru
Dec 18, 2024, 08:58 PM UTC
Resolved
Dec 19, 2024, 10:06 PM UTC
Duration
1d 1h
Affected: Church Management Experience
Timeline · 5 updates
  1. investigating Dec 18, 2024, 08:58 PM UTC

    We are currently experiencing an issue affecting SMS delivery for our USA-based clients.

  2. investigating Dec 18, 2024, 09:26 PM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 18, 2024, 09:54 PM UTC

    We are continuing to investigate this issue.

  4. identified Dec 18, 2024, 10:39 PM UTC

    We’ve identified the issue in a 3rd Party Service provider that our SMS system depends on. We’re actively working with that service provider to resolve the issue as quickly as possible, and will provide updates as progress is made.

  5. resolved Dec 19, 2024, 10:06 PM UTC

    Full resolution of this issue will require continued communication with our 3rd party partner. As we continue to work with them, we will provide updates on this issue via the SMS section within the Management dashboard. Please see that section of your dashboard for continued updates.

Read the full incident report →

Minor December 13, 2024

Unable to View Messaging Groups in the Dashboard

Detected by Pingoru
Dec 13, 2024, 06:15 PM UTC
Resolved
Dec 13, 2024, 09:25 PM UTC
Duration
3h 9m
Affected: Subsplash App Dashboard
Timeline · 3 updates
  1. investigating Dec 13, 2024, 07:58 PM UTC

    We are currently investigating an issue where some Messaging users do not see Groups in the Subsplash Dashboard; however, they are still visible in the Mobile App. Updates will be posted as we identify and resolve this issue.

  2. monitoring Dec 13, 2024, 07:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 13, 2024, 09:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 27, 2024

Subsplash Live Facebook Syndication Disconnect

Detected by Pingoru
Nov 27, 2024, 09:14 PM UTC
Resolved
Nov 17, 2024, 04:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Nov 27, 2024, 09:14 PM UTC

    Subsplash Live streams were unable to syndicate to Facebook due to a change made on Facebook's end, which caused that syndication to time out. This has since been identified and fixed, and will continue to work properly moving forward.

Read the full incident report →