Subsplash incident

Links in Media Items not loading in Web App

Notice Resolved View vendor source →

Subsplash experienced a notice incident on October 9, 2025 affecting Web tools, lasting 1h 29m. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2025, 02:49 PM UTC
Resolved
Oct 09, 2025, 04:18 PM UTC
Duration
1h 29m
Detected by Pingoru
Oct 09, 2025, 02:49 PM UTC

Affected components

Web tools

Update timeline

  1. investigating Oct 09, 2025, 02:49 PM UTC

    We are currently investigating an issue where links in media items are not loading within the Web App.

  2. identified Oct 09, 2025, 03:00 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Oct 09, 2025, 04:18 PM UTC

    This incident has been resolved!