Subsplash incident

Media and giving pages failing to load

Major Resolved View vendor source →

Subsplash experienced a major incident on March 13, 2026 affecting Mobile apps and Subsplash Giving and 1 more component, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Mar 13, 2026, 09:21 PM UTC
Resolved
Mar 13, 2026, 09:46 PM UTC
Duration
25m
Detected by Pingoru
Mar 13, 2026, 09:21 PM UTC

Affected components

Mobile appsSubsplash GivingWeb tools

Update timeline

  1. investigating Mar 13, 2026, 09:21 PM UTC

    We are currently investigating an issue where some media pages, giving pages and embeds are failing to load

  2. investigating Mar 13, 2026, 09:24 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 13, 2026, 09:31 PM UTC

    We've identified the issue, implemented a fix and are monitoring the results.

  4. resolved Mar 13, 2026, 09:46 PM UTC

    This incident has been resolved.