Subsplash Outage History

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Subsplash had 36 outages in the last 2 years totaling 40h 47m of downtime — averaging 1.5 incidents per month.

There were 36 Subsplash outages since May 26, 2024 totaling 40h 47m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.subsplash.com

Minor October 8, 2024

Messaging Not Loading for Some Users.

Detected by Pingoru
Oct 08, 2024, 02:41 PM UTC
Resolved
Oct 08, 2024, 06:36 PM UTC
Duration
3h 54m
Affected: Groups & Messaging
Timeline · 7 updates
  1. investigating Oct 08, 2024, 02:41 PM UTC

    We are currently investigating an issue with Subsplash Messaging. After logging in, some users may experience an error after the page fails to load properly. Our team is actively working on a resolution.

  2. investigating Oct 08, 2024, 03:16 PM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 08, 2024, 03:58 PM UTC

    We are continuing to investigate this issue. Thank you for your patience and understanding.

  4. investigating Oct 08, 2024, 04:25 PM UTC

    We believe the underlying issue is with a 3rd party vendor and we are actively working with them to find the root cause and implement a solution.

  5. monitoring Oct 08, 2024, 05:05 PM UTC

    A fix is now in place and everything is working as expected. We will closely monitor this resolution to ensure stability.

  6. monitoring Oct 08, 2024, 05:38 PM UTC

    All systems are now operational. We appreciate your patience!

  7. resolved Oct 08, 2024, 06:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical September 8, 2024

Subsplash Giving and Live Stream Service Interruption

Detected by Pingoru
Sep 08, 2024, 03:08 PM UTC
Resolved
Sep 08, 2024, 06:08 PM UTC
Duration
2h 59m
Affected: Subsplash GivingSubsplash Live
Timeline · 5 updates
  1. investigating Sep 08, 2024, 03:39 PM UTC

    We are currently investigating an issue where some Subsplash Giving and Live Streams result in failures to load.

  2. investigating Sep 08, 2024, 04:01 PM UTC

    We are continuing to investigate an issue where some Subsplash Giving and Live Streams result in failures to load.

  3. investigating Sep 08, 2024, 04:29 PM UTC

    The Subsplash Giving and Live Stream disruption is resolved. All systems are fully operational. We will monitor the results of this resolution closely.

  4. monitoring Sep 08, 2024, 05:10 PM UTC

    We are continuing to monitor the situation and will post another update when there is more information to share.

  5. resolved Sep 08, 2024, 06:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 24, 2024

Giving Data not recording and Batches returning error message

Detected by Pingoru
Jul 24, 2024, 08:24 PM UTC
Resolved
Jul 24, 2024, 10:51 PM UTC
Duration
2h 27m
Affected: Subsplash Giving
Timeline · 4 updates
  1. investigating Jul 24, 2024, 08:24 PM UTC

    We are currently investigating an issue causing Giving Data for Donations, Payments, and Transactions to not record, as well as creating batches returning an error message. This does not affect donor's ability to give gifts or payments.

  2. identified Jul 24, 2024, 08:26 PM UTC

    The issue has been identified, and the ability to commit batches has been restored. We are currently working on a fix for Giving Data to be recorded in the Dashboard. This does not affect donor's ability to give gifts or payments.

  3. monitoring Jul 24, 2024, 08:33 PM UTC

    A fix has been implemented, and all data related to gifts and payments will record correctly moving forward. Our team is currently working on restoring data that was not recorded due to this issue.

  4. resolved Jul 24, 2024, 10:51 PM UTC

    This incident has been resolved. You should see any missing gift or payment from transactions during this incident appear in your dashboard in the next couple days.

Read the full incident report →

Major July 23, 2024

Subsplash Dashboard Service Disruption

Detected by Pingoru
Jul 23, 2024, 11:37 AM UTC
Resolved
Jul 23, 2024, 01:48 PM UTC
Duration
2h 10m
Affected: Mobile appsSubsplash GivingSnapPagesSubsplash App DashboardSubsplash LiveGroups & Messaging
Timeline · 6 updates
  1. investigating Jul 23, 2024, 11:37 AM UTC

    We are currently investigating an issue preventing Clients from logging into the Dashboard. Clients may receive an error when attempting to log into the Dashboard. This issue is also affecting other Subsplash services from loading such as Mobile Apps, SnapPages, Giving, and Media & Live.

  2. investigating Jul 23, 2024, 12:30 PM UTC

    We are continuing to investigate this issue.

  3. identified Jul 23, 2024, 01:06 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jul 23, 2024, 01:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 23, 2024, 01:48 PM UTC

    This incident has been resolved.

  6. postmortem Jul 31, 2024, 12:48 PM UTC

    On July 23, 2024, Subsplash experienced an unexpected infrastructure change to a core networking system. While this networking system was interrupted, many of our Subsplash backend services were unavailable. The Dashboard, Giving, Live, SnapPages, Mobile Apps, and Messaging were among these services. This interruption affected both Clients managing the services and End-Users interacting with them. Recovering the services required manual intervention to properly reconfigure the networking system. We are prioritizing the improvement of our misconfiguration alerts and network resilience.

Read the full incident report →

Major July 21, 2024

Fill-In Notes Service Interruption

Detected by Pingoru
Jul 21, 2024, 03:34 PM UTC
Resolved
Jul 21, 2024, 06:14 PM UTC
Duration
2h 39m
Affected: Mobile appsSubsplash App Dashboard
Timeline · 6 updates
  1. investigating Jul 21, 2024, 03:34 PM UTC

    Our team is aware of and actively investigating the interruption with Fill-In Notes.

  2. identified Jul 21, 2024, 03:52 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 21, 2024, 03:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. identified Jul 21, 2024, 04:35 PM UTC

    A fix was implemented, however, the issue persists so our team is working to identify a new resolution.

  5. monitoring Jul 21, 2024, 05:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jul 21, 2024, 06:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 27, 2024

SnapPages Service Disruption

Detected by Pingoru
Jun 27, 2024, 05:15 PM UTC
Resolved
Jun 28, 2024, 03:44 PM UTC
Duration
22h 28m
Affected: SnapPages
Timeline · 7 updates
  1. investigating Jun 27, 2024, 05:15 PM UTC

    We are currently investigating this issue.

  2. monitoring Jun 27, 2024, 05:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jun 27, 2024, 06:05 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Jun 27, 2024, 07:32 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Jun 27, 2024, 09:49 PM UTC

    We are continuing to monitor for any further issues. In the meantime, clients may experience slower load times.

  6. monitoring Jun 28, 2024, 12:57 AM UTC

    Sites are operating as expected and we will continue to monitor until we are assured of a resolution.

  7. resolved Jun 28, 2024, 03:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 11, 2024

Missing Fill-In Notes

Detected by Pingoru
Jun 11, 2024, 12:49 PM UTC
Resolved
Jun 11, 2024, 01:17 PM UTC
Duration
28m
Affected: Subsplash App Dashboard
Timeline · 3 updates
  1. identified Jun 11, 2024, 12:49 PM UTC

    An issue causing Fill-In Notes to display "No Pages" has been identified and a fix is being implemented.

  2. monitoring Jun 11, 2024, 01:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 11, 2024, 01:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 5, 2024

Church Management Dashboard returning 502 Error

Detected by Pingoru
Jun 05, 2024, 07:13 PM UTC
Resolved
Jun 05, 2024, 08:51 PM UTC
Duration
1h 38m
Affected: Church Management ExperienceSubsplash App Dashboard
Timeline · 4 updates
  1. investigating Jun 05, 2024, 07:13 PM UTC

    We are currently investigating an issue causing Church Management Dashboard pages to return a 502 error. This may also impact loading some pages on the Subsplash Dashboard as well.

  2. identified Jun 05, 2024, 07:49 PM UTC

    The issue has been identified and our team is continuing to research its implications to determine a solution.

  3. monitoring Jun 05, 2024, 08:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 05, 2024, 08:51 PM UTC

    This incident has been resolved, thank you for your patience.

Read the full incident report →

Minor June 4, 2024

Messaging Groups not loading from Group Finder

Detected by Pingoru
Jun 04, 2024, 05:08 PM UTC
Resolved
Jun 04, 2024, 06:39 PM UTC
Duration
1h 30m
Affected: Groups & Messaging
Timeline · 5 updates
  1. investigating Jun 04, 2024, 05:08 PM UTC

    We are currently investigating an issue causing Messaging Groups to not load from Group Finder page.

  2. investigating Jun 04, 2024, 05:32 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 04, 2024, 06:20 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Jun 04, 2024, 06:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 04, 2024, 06:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 30, 2024

Unable to access Dashboards

Detected by Pingoru
May 30, 2024, 08:00 PM UTC
Resolved
May 30, 2024, 08:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved May 30, 2024, 10:10 PM UTC

    We discovered an issue earlier today that caused giving and media analytics, as well as check-in data, to be inaccessible for around 45 minutes. Once it was discovered, it was identified resolved very quickly by our team, and access has been restored.

Read the full incident report →

Critical May 26, 2024

Live Streams returning error code instead of starting

Detected by Pingoru
May 26, 2024, 10:37 PM UTC
Resolved
May 26, 2024, 11:07 PM UTC
Duration
30m
Affected: Subsplash Live
Timeline · 4 updates
  1. investigating May 26, 2024, 10:37 PM UTC

    We are currently investigating an issue causing an error code that reads "could not access the specified channel or stream key" when attempting to start a live stream

  2. identified May 26, 2024, 10:48 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 26, 2024, 10:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 26, 2024, 11:07 PM UTC

    This incident has been resolved.

Read the full incident report →