Stonly Outage History

Stonly is up right now

Stonly had 16 outages in the last 2 years totaling 84h 50m of downtime — averaging 0.7 incidents per month.

There were 16 Stonly outages since July 17, 2025 totaling 84h 50m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.stonly.com

Major July 16, 2026

Platform outage

Detected by Pingoru
Jul 16, 2026, 10:30 AM UTC
Resolved
Jul 16, 2026, 10:45 AM UTC
Duration
14m
Affected: Stonly EditorStonly customers KB's - location NStonly customers KB's - location CKnowledgebase searchStonly GuidesStonly Website
Timeline · 7 updates
  1. investigating Jul 16, 2026, 08:02 AM UTC

    We're currently investing an issue with Stonly not loading and returning 504 Gateway Timeout error.

  2. investigating Jul 16, 2026, 08:17 AM UTC

    The issue seems to be our cloud provider network problem. We've escalated the issue to their support and are trying to build a temporary workaround to restore services in parallel.

  3. identified Jul 16, 2026, 08:32 AM UTC

    While we're working on resolving the underlying issue, we're actively working on implementing a workaround that should bring us back in the next 20 minutes

  4. identified Jul 16, 2026, 08:42 AM UTC

    We're rolling back the workaround, restoring our services one after another

  5. identified Jul 16, 2026, 08:48 AM UTC

    We were able to restore access to content hosted via stonly.com and it's subdomains. We're still evaluating how to restore access to knowledge bases hosted under custom domains.

  6. monitoring Jul 16, 2026, 10:43 AM UTC

    We've implemented a workaround. Things are working as expected and we continue to monitor the situation.

  7. resolved Jul 16, 2026, 02:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 9, 2026

AI Answers partial outage

Detected by Pingoru
Jun 09, 2026, 03:43 PM UTC
Resolved
Jun 09, 2026, 04:08 PM UTC
Duration
24m
Affected: Stonly AI Bot
Timeline · 3 updates
  1. investigating Jun 09, 2026, 03:43 PM UTC

    We're investigating an elevated number of AI Answers errors

  2. monitoring Jun 09, 2026, 04:01 PM UTC

    We've identified the source of errors to be related to ongoing scan on our infrastructure. We've blocked the offending traffic and our error rates are back to normal. We continue monitoring the case.

  3. resolved Jun 09, 2026, 04:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 3, 2026

Guide Summary generation and AI Agent assist issues

Detected by Pingoru
Jun 03, 2026, 08:12 AM UTC
Resolved
Jun 05, 2026, 10:45 AM UTC
Duration
2d 2h
Affected: Stonly AI Bot
Timeline · 4 updates
  1. investigating Jun 03, 2026, 08:12 AM UTC

    We are investigating an issue with guide summaries not being generated and AI Agent assist returning errors.

  2. identified Jun 03, 2026, 09:19 AM UTC

    We've identified and issue and put some mitigations in place. AI AGent assist is now fully functional. We're working on resolving the guide summary issue and process the backlog of jobs to process.

  3. monitoring Jun 05, 2026, 10:45 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 05, 2026, 10:45 AM UTC

    This incident has been resolved.

Read the full incident report →

Major May 4, 2026

Intermittent platform outages

Detected by Pingoru
May 04, 2026, 02:50 PM UTC
Resolved
May 04, 2026, 04:29 PM UTC
Duration
1h 39m
Affected: Stonly customers KB's - location NStonly Guides
Timeline · 3 updates
  1. investigating May 04, 2026, 03:23 PM UTC

    We are currently investigating this issue.

  2. monitoring May 04, 2026, 03:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 04, 2026, 04:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 30, 2026

Performance degradation on KBs and Guides

Detected by Pingoru
Apr 30, 2026, 01:28 PM UTC
Resolved
Apr 30, 2026, 02:18 PM UTC
Duration
49m
Affected: Stonly customers KB's - location NStonly Guides
Timeline · 3 updates
  1. identified Apr 30, 2026, 01:28 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Apr 30, 2026, 02:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 30, 2026, 02:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 28, 2026

Due to service provider networking issues, Automation and Segment integration is down

Detected by Pingoru
Apr 28, 2026, 08:23 AM UTC
Resolved
Apr 28, 2026, 10:05 AM UTC
Duration
1h 41m
Timeline · 3 updates
  1. identified Apr 28, 2026, 08:23 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Apr 28, 2026, 09:00 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 28, 2026, 10:05 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 30, 2026

Problem with the Guide publish functionality

Detected by Pingoru
Mar 30, 2026, 12:32 PM UTC
Resolved
Mar 30, 2026, 12:41 PM UTC
Duration
9m
Affected: Stonly Editor
Timeline · 5 updates
  1. identified Mar 30, 2026, 12:32 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Mar 30, 2026, 12:35 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Mar 30, 2026, 12:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Mar 30, 2026, 12:36 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Mar 30, 2026, 12:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 27, 2026

AI Answers not returning results

Detected by Pingoru
Jan 27, 2026, 11:35 AM UTC
Resolved
Jan 27, 2026, 03:04 PM UTC
Duration
3h 29m
Affected: Stonly AI Bot
Timeline · 4 updates
  1. investigating Jan 27, 2026, 11:35 AM UTC

    We are currently investigating this issue.

  2. identified Jan 27, 2026, 11:37 AM UTC

    The issue is caused by Azure OpenAI issues. More details can be found on Azure status page. We're currently monitoring the status of Azure incident and looking into remediation options.

  3. monitoring Jan 27, 2026, 12:05 PM UTC

    We've rerouted traffic to endpoints that are not affected. All functionality should now be restored. We continue monitoring the situation.

  4. resolved Jan 27, 2026, 03:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 19, 2026

Problem with new release package

Detected by Pingoru
Jan 19, 2026, 01:57 PM UTC
Resolved
Jan 19, 2026, 02:21 PM UTC
Duration
23m
Affected: Stonly EditorStonly customers KB's - location NStonly customers KB's - location CStonly AI BotStonly Contact FormsKnowledgebase searchStonly GuidesTargetingStonly Website
Timeline · 4 updates
  1. investigating Jan 19, 2026, 01:57 PM UTC

    After deplying new version of the application, we are observing some instability for some customers.

  2. investigating Jan 19, 2026, 02:02 PM UTC

    We are rolling back to the previous version.

  3. monitoring Jan 19, 2026, 02:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 19, 2026, 02:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 11, 2025

Guide updates not reflected in AI Bot answers

Detected by Pingoru
Dec 11, 2025, 02:21 PM UTC
Resolved
Dec 11, 2025, 03:58 PM UTC
Duration
1h 37m
Affected: Stonly AI Bot
Timeline · 4 updates
  1. investigating Dec 11, 2025, 02:21 PM UTC

    We're investigating an issue where data used by our AI Bot is not updated after a guide is modified. That may lead to AI bot answering based on outdated guide content. All guide modifications will be automatically processed without additional actions after we restore the functionality.

  2. identified Dec 11, 2025, 02:36 PM UTC

    We've found an issue and we're preparing a fix, that should go out in the next 15 minutes.

  3. monitoring Dec 11, 2025, 03:15 PM UTC

    A fix was deployed and we're seeing embeddings being properly processed now. All data returned by AI bot should be up to date now.

  4. resolved Dec 11, 2025, 03:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 5, 2025

Increased error rate for embedded guides

Detected by Pingoru
Nov 05, 2025, 11:52 AM UTC
Resolved
Nov 05, 2025, 02:24 PM UTC
Duration
2h 32m
Affected: Stonly Guides
Timeline · 4 updates
  1. investigating Nov 05, 2025, 11:52 AM UTC

    We are experiencing an increased rate of errors connected to the loading on embedded guides. We are actively investigating the situation.

  2. identified Nov 05, 2025, 12:26 PM UTC

    We know what the issue is, we are implementing a temporary fix, ETA around 10 minutes

  3. monitoring Nov 05, 2025, 01:02 PM UTC

    Once the fix was effectively deployed, we observed a decrease in the error rate. This issue is now moved to the monitoring state.

  4. resolved Nov 05, 2025, 02:24 PM UTC

    This incident has been fully resolved.

Read the full incident report →

Major November 4, 2025

General database performance degradation

Detected by Pingoru
Nov 04, 2025, 01:32 PM UTC
Resolved
Nov 04, 2025, 04:22 PM UTC
Duration
2h 50m
Affected: Stonly EditorStonly customers KB's - location NStonly customers KB's - location CStonly AI BotStonly Contact FormsKnowledgebase searchStonly Guides
Timeline · 4 updates
  1. investigating Nov 04, 2025, 01:32 PM UTC

    We are under a huge load, and some of our databases have degraded performance. We are applying modifications to the database systems. We will be back with further information in 15 minutes.

  2. investigating Nov 04, 2025, 01:43 PM UTC

    We are observing recovery symptoms, and will keep updating in the next 15 minutes

  3. monitoring Nov 04, 2025, 01:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 04, 2025, 04:22 PM UTC

    The incident was fully resolved.

Read the full incident report →

Critical October 28, 2025

Stonly guides and Knowledge Bases unavailable

Detected by Pingoru
Oct 28, 2025, 12:05 PM UTC
Resolved
Oct 28, 2025, 12:26 PM UTC
Duration
20m
Affected: Stonly EditorStonly customers KB's - location NStonly customers KB's - location CKnowledgebase searchStonly Guides
Timeline · 3 updates
  1. identified Oct 28, 2025, 12:18 PM UTC

    We've identified an issue affecting ability to display stonly guide and knowledgebases and we're working on a fix, which should be deployed in the next 15 minutes.

  2. monitoring Oct 28, 2025, 12:20 PM UTC

    A fix was implemented and things should be back to normal.

  3. resolved Oct 28, 2025, 12:26 PM UTC

    Our metrics are back to normal and monitoring confirms that the issue is fully resolved now.

Read the full incident report →

Major September 12, 2025

Service Issue

Detected by Pingoru
Sep 12, 2025, 01:22 PM UTC
Resolved
Sep 12, 2025, 01:34 PM UTC
Duration
11m
Affected: Stonly Website
Timeline · 3 updates
  1. investigating Sep 12, 2025, 01:22 PM UTC

    Dear Customer, We are currently investigating an issue impacting: Stonly Website.Our technical team is working to identify the cause and restore service as quickly as possible. We apologize for this disruption and appreciate your patience.As soon as we have more information, we will post updates on our status page. Sincerely, The Stonly Team

  2. monitoring Sep 12, 2025, 01:32 PM UTC

    Dear Customer, In response to the issue with, we have taken corrective actions. The system is currently under monitoring to ensure its stability.We appreciate your patience and understanding. Sincerely, The Stonly Team

  3. resolved Sep 12, 2025, 01:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 10, 2025

Images unavaliable globally

Detected by Pingoru
Sep 10, 2025, 01:39 PM UTC
Resolved
Sep 11, 2025, 07:31 AM UTC
Duration
17h 51m
Affected: Stonly EditorStonly Guides
Timeline · 4 updates
  1. identified Sep 10, 2025, 01:39 PM UTC

    We are currently experiencing image service provider issues. The fixes are underway.

  2. identified Sep 10, 2025, 02:42 PM UTC

    While we continue to resolve the underlying issue with our Image service provider, we've implemented a workaround that allows displaying original images in the Stonly guides. Since original images are not being resized, it may result in content looking different and images taking longer time to load.

  3. identified Sep 10, 2025, 02:43 PM UTC

    We are continuing to work on a fix for this issue and restoring full functionality.

  4. resolved Sep 11, 2025, 07:31 AM UTC

    The issue is now fully resolved - uploading and viewing images should work as expected.

Read the full incident report →