Stonly experienced a major incident on July 16, 2026 affecting Stonly Editor and Stonly customers KB's - location N and 1 more component, lasting 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 16, 2026, 08:02 AM UTC
We're currently investing an issue with Stonly not loading and returning 504 Gateway Timeout error.
- investigating Jul 16, 2026, 08:17 AM UTC
The issue seems to be our cloud provider network problem. We've escalated the issue to their support and are trying to build a temporary workaround to restore services in parallel.
- identified Jul 16, 2026, 08:32 AM UTC
While we're working on resolving the underlying issue, we're actively working on implementing a workaround that should bring us back in the next 20 minutes
- identified Jul 16, 2026, 08:42 AM UTC
We're rolling back the workaround, restoring our services one after another
- identified Jul 16, 2026, 08:48 AM UTC
We were able to restore access to content hosted via stonly.com and it's subdomains. We're still evaluating how to restore access to knowledge bases hosted under custom domains.
- monitoring Jul 16, 2026, 10:43 AM UTC
We've implemented a workaround. Things are working as expected and we continue to monitor the situation.
- resolved Jul 16, 2026, 02:25 PM UTC
This incident has been resolved.