Is Stonly down?
Last checked 3m agoNo incidents right now.
Stonly is operational right now. Last checked 3m ago; the most recent incident resolved 1d ago.
Real-time Stonly status, recent outages, and incident history — pulled directly from Stonly's official status page at https://status.stonly.com every 5 minutes. Pingoru tracks 12 Stonly services and has captured 8 incidents in the last 90 days (98.29% uptime). Get email, Slack, Discord, or webhook alerts the moment Stonly reports a new incident — free for 5 monitors, no credit card.
Recent outages & incidents
Past 90 days-
Timeline · 1 update
- resolved · Jul 28, 2026, 03:38 PM UTC
Any modifications to the triggers, including enablement, disablement, and updates, are applied with a delay. This is due to widget servers losing an established connection to the main server and the self-healing process being defective.
Latest: Any modifications to the triggers, including enablement, disablement, and updates, are applied with a delay. This is due to widget servers losing an established connection to the m…
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- Stonly EditorStonly customers KB's - location NStonly customers KB's - location CKnowledgebase searchStonly GuidesStonly Website
Timeline · 7 updates
- investigating · Jul 16, 2026, 08:02 AM UTC
We're currently investing an issue with Stonly not loading and returning 504 Gateway Timeout error.
- investigating · Jul 16, 2026, 08:17 AM UTC
The issue seems to be our cloud provider network problem. We've escalated the issue to their support and are trying to build a temporary workaround to restore services in parallel.
- identified · Jul 16, 2026, 08:32 AM UTC
While we're working on resolving the underlying issue, we're actively working on implementing a workaround that should bring us back in the next 20 minutes
- identified · Jul 16, 2026, 08:42 AM UTC
We're rolling back the workaround, restoring our services one after another
- identified · Jul 16, 2026, 08:48 AM UTC
We were able to restore access to content hosted via stonly.com and it's subdomains. We're still evaluating how to restore access to knowledge bases hosted under custom domains.
- monitoring · Jul 16, 2026, 10:43 AM UTC
We've implemented a workaround. Things are working as expected and we continue to monitor the situation.
- resolved · Jul 16, 2026, 02:25 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Stonly AI Bot
Timeline · 3 updates
- investigating · Jun 09, 2026, 03:43 PM UTC
We're investigating an elevated number of AI Answers errors
- monitoring · Jun 09, 2026, 04:01 PM UTC
We've identified the source of errors to be related to ongoing scan on our infrastructure. We've blocked the offending traffic and our error rates are back to normal. We continue monitoring the case.
- resolved · Jun 09, 2026, 04:08 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Stonly AI Bot
Timeline · 4 updates
- investigating · Jun 03, 2026, 08:12 AM UTC
We are investigating an issue with guide summaries not being generated and AI Agent assist returning errors.
- identified · Jun 03, 2026, 09:19 AM UTC
We've identified and issue and put some mitigations in place. AI AGent assist is now fully functional. We're working on resolving the guide summary issue and process the backlog of jobs to process.
- monitoring · Jun 05, 2026, 10:45 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved · Jun 05, 2026, 10:45 AM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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Timeline · 1 update
- resolved · May 06, 2026, 01:33 PM UTC
Between 12:29 and 13:27 we've seen increased amount of errors when loading guides.
Latest: Between 12:29 and 13:27 we've seen increased amount of errors when loading guides.
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See the full Stonly outage history
2 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
Browse Stonly outage history →Or sign up free to get alerts when Stonly breaks · 10 free monitors · No credit card
- Started Jul 28, 2026, 03:38 PM UTC · Resolved Jul 27, 2026, 12:30 PM UTC · —
- Platform outage ResolvedStarted Jul 16, 2026, 10:30 AM UTC · Resolved Jul 16, 2026, 10:45 AM UTC · 14m
- AI Answers partial outage ResolvedStarted Jun 09, 2026, 03:43 PM UTC · Resolved Jun 09, 2026, 04:08 PM UTC · 24m
- Started Jun 03, 2026, 08:12 AM UTC · Resolved Jun 05, 2026, 10:45 AM UTC · 2d 2h
- Intermittent guide loading timeouts ResolvedStarted May 06, 2026, 01:33 PM UTC · Resolved May 06, 2026, 10:30 AM UTC · —
- Intermittent platform outages ResolvedStarted May 04, 2026, 02:50 PM UTC · Resolved May 04, 2026, 04:29 PM UTC · 1h 39m
- Started Apr 30, 2026, 01:28 PM UTC · Resolved Apr 30, 2026, 02:18 PM UTC · 49m