Stonly experienced a major incident on November 5, 2025 affecting Stonly Guides, lasting 2h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Stonly Guides
Update timeline
- investigating Nov 05, 2025, 11:52 AM UTC
We are experiencing an increased rate of errors connected to the loading on embedded guides. We are actively investigating the situation.
- identified Nov 05, 2025, 12:26 PM UTC
We know what the issue is, we are implementing a temporary fix, ETA around 10 minutes
- monitoring Nov 05, 2025, 01:02 PM UTC
Once the fix was effectively deployed, we observed a decrease in the error rate. This issue is now moved to the monitoring state.
- resolved Nov 05, 2025, 02:24 PM UTC
This incident has been fully resolved.