Stonly incident

Stonly guides and Knowledge Bases unavailable

Critical Resolved View vendor source →

Stonly experienced a critical incident on October 28, 2025 affecting Stonly Editor and Stonly customers KB's - location N and 1 more component, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Oct 28, 2025, 12:05 PM UTC
Resolved
Oct 28, 2025, 12:26 PM UTC
Duration
20m
Detected by Pingoru
Oct 28, 2025, 12:05 PM UTC

Affected components

Stonly EditorStonly customers KB's - location NStonly customers KB's - location CKnowledgebase searchStonly Guides

Update timeline

  1. identified Oct 28, 2025, 12:18 PM UTC

    We've identified an issue affecting ability to display stonly guide and knowledgebases and we're working on a fix, which should be deployed in the next 15 minutes.

  2. monitoring Oct 28, 2025, 12:20 PM UTC

    A fix was implemented and things should be back to normal.

  3. resolved Oct 28, 2025, 12:26 PM UTC

    Our metrics are back to normal and monitoring confirms that the issue is fully resolved now.