Stonly experienced a critical incident on January 27, 2026 affecting Stonly AI Bot, lasting 3h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Stonly AI Bot
Update timeline
- investigating Jan 27, 2026, 11:35 AM UTC
We are currently investigating this issue.
- identified Jan 27, 2026, 11:37 AM UTC
The issue is caused by Azure OpenAI issues. More details can be found on Azure status page. We're currently monitoring the status of Azure incident and looking into remediation options.
- monitoring Jan 27, 2026, 12:05 PM UTC
We've rerouted traffic to endpoints that are not affected. All functionality should now be restored. We continue monitoring the situation.
- resolved Jan 27, 2026, 03:04 PM UTC
This incident has been resolved.