Stonly experienced a major incident on December 11, 2025 affecting Stonly AI Bot, lasting 1h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Stonly AI Bot
Update timeline
- investigating Dec 11, 2025, 02:21 PM UTC
We're investigating an issue where data used by our AI Bot is not updated after a guide is modified. That may lead to AI bot answering based on outdated guide content. All guide modifications will be automatically processed without additional actions after we restore the functionality.
- identified Dec 11, 2025, 02:36 PM UTC
We've found an issue and we're preparing a fix, that should go out in the next 15 minutes.
- monitoring Dec 11, 2025, 03:15 PM UTC
A fix was deployed and we're seeing embeddings being properly processed now. All data returned by AI bot should be up to date now.
- resolved Dec 11, 2025, 03:58 PM UTC
This incident has been resolved.