Stonly Outage History

Stonly is up right now

Pingoru has recorded 50 incidents for Stonly: 17 in the last 12 months and 3 in the last 90 days.

Source: status.stonly.com

50incidents recorded
17last 12 months
3last 90 days
4 hourstypical duration
Incidents per month
012AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Stonly in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202623 of 720 (0%)
May 202622 of 744 (0%)
June 2026251 of 720 (7%)
July 202623 of 744 (0%)
August 202611 of 744 (0%)
September 202611 of 720 (0%)
October 202600 of 567 (0%)

Incidents, newest first

Critical September 8, 2026 Stonly editor not loading 30m Stonly Editor

Started Sep 08, 2026, 08:09 AM UTC· resolved Sep 08, 2026, 08:40 AM UTC

  1. investigating Sep 08, 2026, 08:27 AM UTC

    We are investigating an issue with editor not loading.

  2. monitoring Sep 08, 2026, 08:28 AM UTC

    We've implemented a fix and are monitoring the situation.

  3. resolved Sep 08, 2026, 08:40 AM UTC

    This incident has been resolved.

Read the full incident report →

Major August 17, 2026 Intermittent failures when loading guides 32m Stonly Guides

Started Aug 17, 2026, 01:23 PM UTC· resolved Aug 17, 2026, 01:55 PM UTC

  1. investigating Aug 17, 2026, 01:23 PM UTC

    We're investigating an issue with guides taking a long time or failing to load

  2. monitoring Aug 17, 2026, 01:30 PM UTC

    Things have stabilized, but we continue monitoring the issue

  3. resolved Aug 17, 2026, 01:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 27, 2026 Changes to triggers are applied with a Delay –

Started Jul 27, 2026, 12:30 PM UTC· resolved Jul 27, 2026, 12:30 PM UTC

  1. resolved Jul 28, 2026, 03:38 PM UTC

    Any modifications to the triggers, including enablement, disablement, and updates, are applied with a delay. This is due to widget servers losing an established connection to the main server and the self-healing process being defective.

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Major July 16, 2026 Platform outage 2h 42m Stonly Editor, Stonly customers KB's - location N, Stonly customers KB's - location C, Knowledgebase search and 2 more

Started Jul 16, 2026, 08:02 AM UTC· resolved Jul 16, 2026, 10:45 AM UTC

  1. investigating Jul 16, 2026, 08:02 AM UTC

    We're currently investing an issue with Stonly not loading and returning 504 Gateway Timeout error.

  2. investigating Jul 16, 2026, 08:17 AM UTC

    The issue seems to be our cloud provider network problem. We've escalated the issue to their support and are trying to build a temporary workaround to restore services in parallel.

  3. identified Jul 16, 2026, 08:32 AM UTC

    While we're working on resolving the underlying issue, we're actively working on implementing a workaround that should bring us back in the next 20 minutes

  4. identified Jul 16, 2026, 08:42 AM UTC

    We're rolling back the workaround, restoring our services one after another

  5. identified Jul 16, 2026, 08:48 AM UTC

    We were able to restore access to content hosted via stonly.com and it's subdomains. We're still evaluating how to restore access to knowledge bases hosted under custom domains.

  6. monitoring Jul 16, 2026, 10:43 AM UTC

    We've implemented a workaround. Things are working as expected and we continue to monitor the situation.

  7. resolved Jul 16, 2026, 02:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 9, 2026 AI Answers partial outage 24m Stonly AI Bot

Started Jun 09, 2026, 03:43 PM UTC· resolved Jun 09, 2026, 04:08 PM UTC

  1. investigating Jun 09, 2026, 03:43 PM UTC

    We're investigating an elevated number of AI Answers errors

  2. monitoring Jun 09, 2026, 04:01 PM UTC

    We've identified the source of errors to be related to ongoing scan on our infrastructure. We've blocked the offending traffic and our error rates are back to normal. We continue monitoring the case.

  3. resolved Jun 09, 2026, 04:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 3, 2026 Guide Summary generation and AI Agent assist issues 2d 2h Stonly AI Bot

Started Jun 03, 2026, 08:12 AM UTC· resolved Jun 05, 2026, 10:45 AM UTC

  1. investigating Jun 03, 2026, 08:12 AM UTC

    We are investigating an issue with guide summaries not being generated and AI Agent assist returning errors.

  2. identified Jun 03, 2026, 09:19 AM UTC

    We've identified and issue and put some mitigations in place. AI AGent assist is now fully functional. We're working on resolving the guide summary issue and process the backlog of jobs to process.

  3. monitoring Jun 05, 2026, 10:45 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 05, 2026, 10:45 AM UTC

    This incident has been resolved.

Read the full incident report →

Major May 6, 2026 Intermittent guide loading timeouts –

Started May 06, 2026, 10:30 AM UTC· resolved May 06, 2026, 10:30 AM UTC

  1. resolved May 06, 2026, 01:33 PM UTC

    Between 12:29 and 13:27 we've seen increased amount of errors when loading guides.

Read the full incident report →

Major May 4, 2026 Intermittent platform outages 1h 39m Stonly customers KB's - location N, Stonly Guides

Started May 04, 2026, 02:50 PM UTC· resolved May 04, 2026, 04:29 PM UTC

  1. investigating May 04, 2026, 03:23 PM UTC

    We are currently investigating this issue.

  2. monitoring May 04, 2026, 03:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 04, 2026, 04:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 30, 2026 Performance degradation on KBs and Guides 49m Stonly customers KB's - location N, Stonly Guides

Started Apr 30, 2026, 01:28 PM UTC· resolved Apr 30, 2026, 02:18 PM UTC

  1. identified Apr 30, 2026, 01:28 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Apr 30, 2026, 02:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 30, 2026, 02:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 28, 2026 Due to service provider networking issues, Automation and Segment integration is down 1h 41m

Started Apr 28, 2026, 08:23 AM UTC· resolved Apr 28, 2026, 10:05 AM UTC

  1. identified Apr 28, 2026, 08:23 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Apr 28, 2026, 09:00 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 28, 2026, 10:05 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 30, 2026 Problem with the Guide publish functionality 9m Stonly Editor

Started Mar 30, 2026, 12:32 PM UTC· resolved Mar 30, 2026, 12:41 PM UTC

  1. identified Mar 30, 2026, 12:32 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Mar 30, 2026, 12:35 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Mar 30, 2026, 12:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Mar 30, 2026, 12:36 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Mar 30, 2026, 12:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 27, 2026 AI Answers not returning results 3h 29m Stonly AI Bot

Started Jan 27, 2026, 11:35 AM UTC· resolved Jan 27, 2026, 03:04 PM UTC

  1. investigating Jan 27, 2026, 11:35 AM UTC

    We are currently investigating this issue.

  2. identified Jan 27, 2026, 11:37 AM UTC

    The issue is caused by Azure OpenAI issues. More details can be found on Azure status page. We're currently monitoring the status of Azure incident and looking into remediation options.

  3. monitoring Jan 27, 2026, 12:05 PM UTC

    We've rerouted traffic to endpoints that are not affected. All functionality should now be restored. We continue monitoring the situation.

  4. resolved Jan 27, 2026, 03:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 19, 2026 Problem with new release package 23m Stonly Editor, Stonly customers KB's - location N, Stonly customers KB's - location C, Stonly AI Bot and 5 more

Started Jan 19, 2026, 01:57 PM UTC· resolved Jan 19, 2026, 02:21 PM UTC

  1. investigating Jan 19, 2026, 01:57 PM UTC

    After deplying new version of the application, we are observing some instability for some customers.

  2. investigating Jan 19, 2026, 02:02 PM UTC

    We are rolling back to the previous version.

  3. monitoring Jan 19, 2026, 02:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 19, 2026, 02:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 11, 2025 Guide updates not reflected in AI Bot answers 1h 37m Stonly AI Bot

Started Dec 11, 2025, 02:21 PM UTC· resolved Dec 11, 2025, 03:58 PM UTC

  1. investigating Dec 11, 2025, 02:21 PM UTC

    We're investigating an issue where data used by our AI Bot is not updated after a guide is modified. That may lead to AI bot answering based on outdated guide content. All guide modifications will be automatically processed without additional actions after we restore the functionality.

  2. identified Dec 11, 2025, 02:36 PM UTC

    We've found an issue and we're preparing a fix, that should go out in the next 15 minutes.

  3. monitoring Dec 11, 2025, 03:15 PM UTC

    A fix was deployed and we're seeing embeddings being properly processed now. All data returned by AI bot should be up to date now.

  4. resolved Dec 11, 2025, 03:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 5, 2025 Increased error rate for embedded guides 2h 32m Stonly Guides

Started Nov 05, 2025, 11:52 AM UTC· resolved Nov 05, 2025, 02:24 PM UTC

  1. investigating Nov 05, 2025, 11:52 AM UTC

    We are experiencing an increased rate of errors connected to the loading on embedded guides. We are actively investigating the situation.

  2. identified Nov 05, 2025, 12:26 PM UTC

    We know what the issue is, we are implementing a temporary fix, ETA around 10 minutes

  3. monitoring Nov 05, 2025, 01:02 PM UTC

    Once the fix was effectively deployed, we observed a decrease in the error rate. This issue is now moved to the monitoring state.

  4. resolved Nov 05, 2025, 02:24 PM UTC

    This incident has been fully resolved.

Read the full incident report →

Major November 4, 2025 General database performance degradation 2h 50m Stonly Editor, Stonly customers KB's - location N, Stonly customers KB's - location C, Stonly AI Bot and 3 more

Started Nov 04, 2025, 01:32 PM UTC· resolved Nov 04, 2025, 04:22 PM UTC

  1. investigating Nov 04, 2025, 01:32 PM UTC

    We are under a huge load, and some of our databases have degraded performance. We are applying modifications to the database systems. We will be back with further information in 15 minutes.

  2. investigating Nov 04, 2025, 01:43 PM UTC

    We are observing recovery symptoms, and will keep updating in the next 15 minutes

  3. monitoring Nov 04, 2025, 01:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 04, 2025, 04:22 PM UTC

    The incident was fully resolved.

Read the full incident report →

Critical October 28, 2025 Stonly guides and Knowledge Bases unavailable 20m Stonly Editor, Stonly customers KB's - location N, Stonly customers KB's - location C, Knowledgebase search and 1 more

Started Oct 28, 2025, 12:05 PM UTC· resolved Oct 28, 2025, 12:26 PM UTC

  1. identified Oct 28, 2025, 12:18 PM UTC

    We've identified an issue affecting ability to display stonly guide and knowledgebases and we're working on a fix, which should be deployed in the next 15 minutes.

  2. monitoring Oct 28, 2025, 12:20 PM UTC

    A fix was implemented and things should be back to normal.

  3. resolved Oct 28, 2025, 12:26 PM UTC

    Our metrics are back to normal and monitoring confirms that the issue is fully resolved now.

Read the full incident report →

Major September 12, 2025 Service Issue 11m Stonly Website

Started Sep 12, 2025, 01:22 PM UTC· resolved Sep 12, 2025, 01:34 PM UTC

  1. investigating Sep 12, 2025, 01:22 PM UTC

    Dear Customer, We are currently investigating an issue impacting: Stonly Website.Our technical team is working to identify the cause and restore service as quickly as possible. We apologize for this disruption and appreciate your patience.As soon as we have more information, we will post updates on our status page. Sincerely, The Stonly Team

  2. monitoring Sep 12, 2025, 01:32 PM UTC

    Dear Customer, In response to the issue with, we have taken corrective actions. The system is currently under monitoring to ensure its stability.We appreciate your patience and understanding. Sincerely, The Stonly Team

  3. resolved Sep 12, 2025, 01:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 10, 2025 Images unavaliable globally 17h 51m Stonly Editor, Stonly Guides

Started Sep 10, 2025, 01:39 PM UTC· resolved Sep 11, 2025, 07:31 AM UTC

  1. identified Sep 10, 2025, 01:39 PM UTC

    We are currently experiencing image service provider issues. The fixes are underway.

  2. identified Sep 10, 2025, 02:42 PM UTC

    While we continue to resolve the underlying issue with our Image service provider, we've implemented a workaround that allows displaying original images in the Stonly guides. Since original images are not being resized, it may result in content looking different and images taking longer time to load.

  3. identified Sep 10, 2025, 02:43 PM UTC

    We are continuing to work on a fix for this issue and restoring full functionality.

  4. resolved Sep 11, 2025, 07:31 AM UTC

    The issue is now fully resolved - uploading and viewing images should work as expected.

Read the full incident report →

Major July 8, 2025 Intermittent failures to load Stonly guides 29m Stonly Guides

Started Jul 08, 2025, 04:03 PM UTC· resolved Jul 08, 2025, 04:32 PM UTC

  1. investigating Jul 08, 2025, 04:03 PM UTC

    We're investigating infrastructure issues that result in intermittent failures when loading Stonly guide content

  2. monitoring Jul 08, 2025, 04:08 PM UTC

    Dear Customer, In response to the issue with, we have taken corrective actions. The system is currently under monitoring to ensure its stability.We appreciate your patience and understanding. Sincerely, The Stonly Team

  3. identified Jul 08, 2025, 04:10 PM UTC

    We've fine tuned our scaling policies and see the systems stabilizing. Guides are loading, but it can be a bit slower than usual. We expect everything to get back to normal in 3-5 minutes given the traffic we're seeing.

  4. resolved Jul 08, 2025, 04:32 PM UTC

    The issue is fully resolved now.

Read the full incident report →

Major April 14, 2025 Issue with email deliverability 4h 25m Stonly Contact Forms

Started Apr 14, 2025, 10:12 AM UTC· resolved Apr 14, 2025, 02:38 PM UTC

  1. investigating Apr 14, 2025, 10:12 AM UTC

    We are experiencing a delay in email delivery due to an outage with our third-party email provider. The provider is aware of the situation and is actively working on a resolution. We will update our status page once the issue is confirmed to be resolved.

  2. monitoring Apr 14, 2025, 01:17 PM UTC

    Our email provider informed us that the issue should be resolved. We will now enter the monitoring phase and will update once we have confirmation that it's completely resolved.

  3. resolved Apr 14, 2025, 02:38 PM UTC

    Our email provider informed us that the issue should be fully resolved.

Read the full incident report →

Critical March 10, 2025 General network issue 3h 37m Stonly Editor

Started Mar 10, 2025, 07:33 AM UTC· resolved Mar 10, 2025, 11:10 AM UTC

  1. investigating Mar 10, 2025, 07:33 AM UTC

    We are currently investigating this issue.

  2. investigating Mar 10, 2025, 09:18 AM UTC

    We are continuing to investigate this issue.

  3. identified Mar 10, 2025, 09:18 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Mar 10, 2025, 09:19 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Mar 10, 2025, 10:36 AM UTC

    Our individual fix improved situation, but we've just pushed another change that should further improve stability and response times.

  6. resolved Mar 10, 2025, 11:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 24, 2025 Performance degradation 2h 46m Stonly Guides

Started Feb 24, 2025, 12:47 PM UTC· resolved Feb 24, 2025, 03:33 PM UTC

  1. investigating Feb 24, 2025, 12:47 PM UTC

    We are currently investigating this issue.

  2. identified Feb 24, 2025, 02:32 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 24, 2025, 02:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Feb 24, 2025, 02:32 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Feb 24, 2025, 03:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 21, 2025 Performance degradation on Stonly Guides 2h 59m Stonly Guides

Started Feb 21, 2025, 12:57 PM UTC· resolved Feb 21, 2025, 03:57 PM UTC

  1. investigating Feb 21, 2025, 12:57 PM UTC

    We are currently investigating this issue.

  2. investigating Feb 21, 2025, 01:06 PM UTC

    We are continuing to investigate this issue.

  3. identified Feb 21, 2025, 02:12 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Feb 21, 2025, 03:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 21, 2025, 03:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 7, 2025 Stonly guides and KBs unavailable 13m Stonly Widget, Stonly customers KB's - location N, Stonly customers KB's - location C, Stonly Guides

Started Feb 07, 2025, 01:01 PM UTC· resolved Feb 07, 2025, 01:15 PM UTC

  1. investigating Feb 07, 2025, 01:01 PM UTC

    We're seeing an issue with our Javascript resources failing to load, making guides and KBs unavailable

  2. monitoring Feb 07, 2025, 01:04 PM UTC

    We've rolled back the changes, things seem to be stable now, but we keep monitoring. If your guide or KB is failing to load, please refresh the page.

  3. monitoring Feb 07, 2025, 01:05 PM UTC

    We've rolled back the changes, things seem to be stable now, but we keep monitoring. If your guide or KB is failing to load, please refresh the page.

  4. resolved Feb 07, 2025, 01:15 PM UTC

    This incident has been resolved.

Read the full incident report →