Stonly Outage History
Stonly is up right nowPingoru has recorded 50 incidents for Stonly: 17 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 3 of 720 (0%) |
| May 2026 | 2 | 2 of 744 (0%) |
| June 2026 | 2 | 51 of 720 (7%) |
| July 2026 | 2 | 3 of 744 (0%) |
| August 2026 | 1 | 1 of 744 (0%) |
| September 2026 | 1 | 1 of 720 (0%) |
| October 2026 | 0 | 0 of 585 (0%) |
Incidents, newest first
Major January 23, 2025 Stability issues 7h 30m Stonly Editor, Stonly customers KB's - location N, Stonly customers KB's - location C, Stonly Guides
Started Jan 23, 2025, 02:15 PM UTC· resolved Jan 23, 2025, 09:45 PM UTC
- investigating Jan 23, 2025, 03:43 PM UTC
We're seeing bigger than usual load on our servers that is causing slow responses and occasional failures when loading stonly KB and guides
- monitoring Jan 23, 2025, 05:25 PM UTC
Things have stabilized. We keep monitoring our platform.
- resolved Jan 27, 2025, 12:14 PM UTC
This incident has been resolved.
Major January 16, 2025 Targeting delays 1h 47m Targeting
Started Jan 16, 2025, 03:10 PM UTC· resolved Jan 16, 2025, 04:57 PM UTC
- investigating Jan 16, 2025, 03:10 PM UTC
We're seeing delay in consuming new targeting events. Our team is investigating the issue.
- monitoring Jan 16, 2025, 03:32 PM UTC
We've identified the issue and fixed it. Our queue is slowly decreasing, and we keep monitoring the situation.
- resolved Jan 16, 2025, 04:57 PM UTC
The issue is now resolved, the queue is fully processed and all targeting events and properties should be captured close to real-time now.
Critical January 9, 2025 Stonly guides not loading 31m Stonly Guides
Started Jan 09, 2025, 03:31 PM UTC· resolved Jan 09, 2025, 04:02 PM UTC
- investigating Jan 09, 2025, 03:57 PM UTC
Stonly guides are not loading
- monitoring Jan 09, 2025, 03:58 PM UTC
We've identified the underlying issue, fixed the problem and monitor the systems.
- resolved Jan 09, 2025, 04:02 PM UTC
This incident has been resolved.
Minor January 7, 2025 Degraded performance 3h 22m Stonly Editor, Stonly Widget, Stonly customers KB's - location N, Stonly customers KB's - location C
Started Jan 07, 2025, 03:30 PM UTC· resolved Jan 07, 2025, 06:52 PM UTC
- investigating Jan 07, 2025, 06:01 PM UTC
We're noticing slower than usual response times from our API, which affects loading times for widgets, knowledgebases and guide saving in the editor.
- investigating Jan 07, 2025, 06:03 PM UTC
We are continuing to investigate this issue.
- monitoring Jan 07, 2025, 06:26 PM UTC
We've identified the issue and scaled up our systems to match the increased traffic demand. Things are looking stable and we're monitoring the situation.
- monitoring Jan 07, 2025, 06:27 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 07, 2025, 06:52 PM UTC
Our response times are back to normal levels. We're marking this incident as resolved.
Major December 11, 2024 Stonly customers KB's partially unavaliable 14m Stonly customers KB's - location C
Started Dec 11, 2024, 11:42 PM UTC· resolved Dec 11, 2024, 11:57 PM UTC
- investigating Dec 11, 2024, 11:42 PM UTC
We are currently investigating this issue.
- identified Dec 11, 2024, 11:51 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 11, 2024, 11:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 11, 2024, 11:57 PM UTC
This incident has been resolved.
Major November 4, 2024 Knowledgebase search issues 3h 1m Knowledgebase search
Started Nov 04, 2024, 02:08 PM UTC· resolved Nov 04, 2024, 05:09 PM UTC
- investigating Nov 04, 2024, 02:08 PM UTC
We've investigating an elevated number of errors when searching content within Knowledgebase for some of our customers.
- identified Nov 04, 2024, 02:16 PM UTC
We were able to reproduce the issue and we're working on a fix.
- identified Nov 04, 2024, 02:51 PM UTC
We've prepared a fix and are now testing it in pre-production environment.
- monitoring Nov 04, 2024, 03:46 PM UTC
The fix is being released to our production systems. We expect the issue to be fully resolved in 15-20 minutes.
- monitoring Nov 04, 2024, 04:13 PM UTC
We've verified the fix is deployed and working as expected. We continue to monitor for outliers.
- resolved Nov 04, 2024, 05:09 PM UTC
Issue is fully resolved.
Major October 29, 2024 Slow loading times and intermittent service unavailability for widgets and knowledgebases 1h 33m Stonly Widget, Stonly customers KB's - location N, Stonly customers KB's - location C
Started Oct 29, 2024, 09:00 AM UTC· resolved Oct 29, 2024, 10:34 AM UTC
- investigating Oct 29, 2024, 09:20 AM UTC
We are investigating an increased load on our systems causing slow load times and occasional failure to load knowledgebases and widgets
- monitoring Oct 29, 2024, 09:25 AM UTC
The platform is stable now under traffic, we keep monitoring the situation
- resolved Oct 29, 2024, 10:34 AM UTC
The issue is now fully resolved. We've determined that due to an unusual spike of traffic, our servers became overloaded at 8:59 UTC. Our monitoring caught the issue and scaling mechanisms kicked in, but due to large volume of traffic it took until 9:18 UTC to fully recover from the situation. Between those times, Knowledgebases and guides could occasionally fail to load, or load slower than normally. As next steps, we'll be reviewing our server capacity, reviewing our autoscaling mechanisms and thresholds, to be able to serve similar traffic spike's without interruptions.