Stax Outage History

Stax had 20 outages in the last 2 years totaling 81h 21m of downtime — averaging 0.8 incidents per month.

There were 20 Stax outages since November 7, 2025 totaling 81h 21m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.stax.ai

Minor September 28, 2026

Trust Accounting Disruption

Detected by Pingoru: Sep 28, 2026, 05:08 PM UTC
Resolved: Sep 28, 2026, 05:08 PM UTC
Duration: —

Affected: APIAPIUser InterfaceUser Interface

Timeline · 3 updates

investigating Sep 28, 2026, 04:16 PM UTC

Status: Investigating Some customers are unable to load the plans page in Trust Accounting. We are actively investigating the incident and working towards a resolution Affected components User Interface (Degraded performance) API (Degraded performance)
monitoring Sep 28, 2026, 04:37 PM UTC

Status: Monitoring We have implemented a resolution, and are actively monitoring it. Affected components User Interface (Operational) API (Operational)
resolved Sep 28, 2026, 05:08 PM UTC

Status: Resolved The incident has been resolved. Please reach out to support "support": mailto:[email protected] if you have more questions. Affected components User Interface (Operational) API (Operational)

Read the full incident report →

Minor September 14, 2026

Reporting, Dashboards & Filings Outage

Detected by Pingoru: Sep 14, 2026, 08:04 PM UTC
Resolved: Sep 14, 2026, 08:04 PM UTC
Duration: —

Affected: Reporting & Dashboards

Timeline · 3 updates

investigating Sep 14, 2026, 02:40 PM UTC

Status: Investigating We are actively investigating the incident. Affected components Reporting & Dashboards (Full outage)
monitoring Sep 14, 2026, 02:45 PM UTC

Status: Monitoring We have implemented a resolution, and are actively monitoring it. Affected components Reporting & Dashboards (Operational)
resolved Sep 14, 2026, 08:04 PM UTC

Status: Resolved The incident has been resolved. Please reach out to support "support": mailto:[email protected] if you have more questions. Affected components Reporting & Dashboards (Operational)

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Minor August 23, 2026

DNS is failing to resolve

Detected by Pingoru: Aug 23, 2026, 01:31 PM UTC
Resolved: Aug 23, 2026, 01:31 PM UTC
Duration: —

Affected: APIAutomationsAPIAutomationsUser InterfaceUser InterfaceDocument IngestionPayroll Sync

Timeline · 3 updates

investigating Aug 23, 2026, 01:16 PM UTC

Status: Investigating We are actively investigating the incident. Affected components User Interface (Degraded performance) Automations (Degraded performance) API (Degraded performance) API (Degraded performance) Automations (Degraded performance) Payroll Sync (Degraded performance) Document Ingestion (Degraded performance) User Interface (Degraded performance)
identified Aug 23, 2026, 01:23 PM UTC

Status: Identified We are actively investigating the incident. We are working with our DNS provider to restore service as quickly as possible Affected components User Interface (Full outage) User Interface (Full outage) Automations (Full outage) API (Full outage) API (Full outage) Automations (Full outage) Payroll Sync (Full outage) Document Ingestion (Full outage)
resolved Aug 23, 2026, 01:31 PM UTC

Status: Resolved The incident has been resolved. Please reach out to support "support": mailto:[email protected] if you have more questions. Affected components User Interface (Operational) User Interface (Operational) Automations (Operational) API (Operational) API (Operational) Automations (Operational) Payroll Sync (Operational) Document Ingestion (Operational)

Read the full incident report →

Minor August 7, 2026

Issues Loading Government Filings

Detected by Pingoru: Aug 07, 2026, 03:58 AM UTC
Resolved: Aug 07, 2026, 03:58 AM UTC
Duration: —

Affected: User InterfaceUser Interface

Timeline · 4 updates

investigating Aug 04, 2026, 10:31 PM UTC

Status: Investigating We are actively investigating the incident. Affected components User Interface (Degraded performance)
identified Aug 04, 2026, 11:06 PM UTC

Status: Identified We have identified the issue, and are working to resolve it. Affected components User Interface (Degraded performance)
monitoring Aug 05, 2026, 02:23 AM UTC

Status: Monitoring We have implemented a resolution, and are actively monitoring it. Affected components User Interface (Operational)
resolved Aug 07, 2026, 03:58 AM UTC

Status: Resolved The incident has been resolved. Please reach out to support: mailto:[email protected] if you have more questions. Affected components User Interface (Operational)

Read the full incident report →

Minor July 16, 2026

Delayed Payroll Sync Processing

Detected by Pingoru: Jul 16, 2026, 05:23 PM UTC
Resolved: Jul 16, 2026, 05:23 PM UTC
Duration: —

Affected: Payroll Sync

Timeline · 2 updates

investigating Jul 15, 2026, 10:20 PM UTC

Status: Investigating We are actively investigating the incident. Affected components Payroll Sync (Partial outage)
resolved Jul 16, 2026, 05:23 PM UTC

Status: Resolved The incident has been resolved. Please reach out to support: mailto:[email protected] if you have more questions. Affected components Payroll Sync (Operational)

Read the full incident report →

Minor June 30, 2026

Elevated Inbox Sync Errors

Detected by Pingoru: Jun 30, 2026, 09:55 PM UTC
Resolved: Jun 30, 2026, 09:55 PM UTC
Duration: —

Affected: APIAutomationsAPIAutomations

Timeline · 2 updates

investigating Jun 29, 2026, 08:18 PM UTC

Status: Investigating We are actively investigating the incident. Affected components API (Partial outage) Automations (Degraded performance)
resolved Jun 30, 2026, 09:55 PM UTC

Status: Resolved The incident has been resolved. Please reach out to support "support": mailto:[email protected] if you have more questions. Affected components API (Operational) Automations (Operational)

Read the full incident report →

Minor May 8, 2026

Automated Task Reminder Sending Issues

Detected by Pingoru: May 08, 2026, 11:21 PM UTC
Resolved: May 08, 2026, 11:21 PM UTC
Duration: —

Affected: AutomationsAutomations

Timeline · 3 updates

identified Apr 09, 2026, 10:18 PM UTC

Status: Identified We have identified the issue, and are working to resolve it. Affected components Automations (Degraded performance)
monitoring May 07, 2026, 05:33 PM UTC

Status: Monitoring We have implemented a resolution, and are actively monitoring it. Affected components Automations (Operational)
resolved May 08, 2026, 11:21 PM UTC

Status: Resolved The incident has been resolved. Please reach out to support: mailto:[email protected] if you have more questions. Affected components Automations (Operational)

Read the full incident report →

Minor May 5, 2026

Slower API Response Times

Detected by Pingoru: May 05, 2026, 08:03 PM UTC
Resolved: May 05, 2026, 08:03 PM UTC
Duration: —

Affected: APIAPI

Timeline · 3 updates

investigating May 04, 2026, 04:49 PM UTC

Status: Investigating We are actively investigating the incident. Affected components API (Degraded performance)
monitoring May 04, 2026, 09:18 PM UTC

Status: Monitoring We have implemented a resolution, and are actively monitoring it. Affected components API (Degraded performance)
resolved May 05, 2026, 08:03 PM UTC

Status: Resolved The incident has been resolved. Please reach out to support "support": mailto:[email protected] if you have more questions. Affected components API (Operational)

Read the full incident report →

Minor April 2, 2026

Payroll Service Connection Issues

Detected by Pingoru: Apr 02, 2026, 10:51 PM UTC
Resolved: Apr 02, 2026, 10:51 PM UTC
Duration: —

Affected: Payroll Sync

Timeline · 4 updates

investigating Mar 30, 2026, 10:18 PM UTC

Status: Investigating We are actively investigating the incident. Affected components Payroll Sync (Partial outage)
investigating Mar 30, 2026, 10:19 PM UTC

Status: Investigating We are actively investigating the incident. Affected components Payroll Sync (Full outage)
monitoring Mar 30, 2026, 11:22 PM UTC

Status: Monitoring The incident has been resolved. We are working on syncing payroll connections that were missed during the outage period, and will update this page once that is completed. Affected components Payroll Sync (Degraded performance)
resolved Apr 02, 2026, 10:51 PM UTC

Status: Resolved The incident has been resolved. Please reach out to support: mailto:[email protected] if you have more questions. Affected components Payroll Sync (Operational)

Read the full incident report →

Minor April 2, 2026

CX Service Interruption

Detected by Pingoru: Apr 02, 2026, 06:12 PM UTC
Resolved: Apr 02, 2026, 06:12 PM UTC
Duration: —

Affected: AutomationsAPIAutomationsUser InterfacePayroll Sync

Timeline · 2 updates

investigating Apr 02, 2026, 06:03 PM UTC

Status: Investigating We are actively investigating the incident. Affected components User Interface (Partial outage) API (Partial outage) Automations (Partial outage) Payroll Sync (Partial outage)
resolved Apr 02, 2026, 06:12 PM UTC

Status: Resolved The incident has been resolved. Please reach out to support "support": mailto:[email protected] if you have more questions. Affected components Automations (Operational) Payroll Sync (Operational) User Interface (Operational) API (Operational)

Read the full incident report →

Minor March 30, 2026

Reminder Service Delay

Detected by Pingoru: Mar 30, 2026, 07:18 PM UTC
Resolved: Mar 30, 2026, 07:18 PM UTC
Duration: —

Affected: AutomationsAutomations

Timeline · 2 updates

investigating Mar 16, 2026, 04:06 PM UTC

Status: Investigating We are currently experiencing a delay with sending automated client reminders. We are actively investigating the incident. Affected components Automations (Degraded performance)
resolved Mar 30, 2026, 07:18 PM UTC

Status: Resolved The incident has been resolved. Please reach out to support: mailto:[email protected] if you have more questions. Affected components Automations (Operational)

Read the full incident report →

Minor March 3, 2026

CX Service Degration

Detected by Pingoru: Mar 03, 2026, 06:06 PM UTC
Resolved: Mar 03, 2026, 06:06 PM UTC
Duration: —

Affected: APIAutomationsUser InterfacePayroll Sync

Timeline · 3 updates

investigating Mar 02, 2026, 10:14 PM UTC

Status: Investigating We are actively investigating the incident. Affected components Payroll Sync (Degraded performance) User Interface (Degraded performance) API (Degraded performance) Automations (Degraded performance)
monitoring Mar 02, 2026, 10:48 PM UTC

Status: Monitoring We have implemented a resolution, and are actively monitoring it. Affected components User Interface (Degraded performance) API (Degraded performance) Automations (Degraded performance) Payroll Sync (Degraded performance)
resolved Mar 03, 2026, 06:06 PM UTC

Status: Resolved The incident has been resolved. Please reach out to support "support": mailto:[email protected] if you have more questions. Affected components User Interface (Operational) API (Operational) Automations (Operational) Payroll Sync (Operational)

Read the full incident report →

Minor March 2, 2026

Delayed Payroll Processing

Detected by Pingoru: Mar 02, 2026, 10:48 PM UTC
Resolved: Mar 02, 2026, 10:48 PM UTC
Duration: —

Affected: Payroll Sync

Timeline · 2 updates

investigating Feb 25, 2026, 06:39 PM UTC

Status: Investigating We are aware of a delay in payroll processing and are working with our vendors to resolve. Affected components Payroll Sync (Degraded performance)
resolved Mar 02, 2026, 10:48 PM UTC

Status: Resolved The incident has been resolved. Please reach out to support: mailto:[email protected] if you have more questions. Affected components Payroll Sync (Operational)

Read the full incident report →

Minor February 25, 2026

Document intake errors

Detected by Pingoru: Feb 25, 2026, 06:44 PM UTC
Resolved: Feb 25, 2026, 06:44 PM UTC
Duration: —

Affected: AutomationsDocument Ingestion

Timeline · 3 updates

investigating Jan 23, 2026, 04:26 AM UTC

Status: Investigating We are actively investigating the incident. Affected components Document Ingestion (Degraded performance) Automations (Degraded performance)
monitoring Jan 23, 2026, 04:05 PM UTC

Status: Monitoring We have implemented a resolution, and are actively monitoring it. Affected components Document Ingestion (Operational) Automations (Operational)
resolved Feb 25, 2026, 06:44 PM UTC

Status: Resolved The incident has been resolved. Please reach out to support: mailto:[email protected] if you have more questions. Affected components Document Ingestion (Operational) Automations (Operational)

Read the full incident report →

Minor January 30, 2026

We are experiencing minor delays in payroll processing.

Detected by Pingoru: Jan 30, 2026, 04:34 AM UTC
Resolved: Jan 30, 2026, 04:34 AM UTC
Duration: —

Affected: Payroll Sync

Timeline · 3 updates

investigating Jan 29, 2026, 05:19 PM UTC

Status: Investigating The CX platform is currently experiencing minor delays in payroll syncing and processing. We are actively investigating the incident. Affected components Payroll Sync (Degraded performance)
identified Jan 29, 2026, 05:49 PM UTC

Status: Identified We have identified the issue, and are working to resolve it. Affected components Payroll Sync (Degraded performance)
resolved Jan 30, 2026, 04:34 AM UTC

Status: Resolved The incident has been resolved. Please reach out to support "support": mailto:[email protected] if you have more questions. Affected components Payroll Sync (Operational)