Stax Outage History
Stax is up right nowThere were 7 Stax outages since February 25, 2026 totaling 411h 11m of downtime. Each is summarised below — incident details, duration, and resolution information.
Payroll Service Connection Issues
Affected: Payroll Sync
Timeline · 4 updates
- investigating Mar 30, 2026, 10:18 PM UTC
Status: Investigating We are actively investigating the incident. Affected components Payroll Sync (Partial outage)
- investigating Mar 30, 2026, 10:19 PM UTC
Status: Investigating We are actively investigating the incident. Affected components Payroll Sync (Full outage)
- monitoring Mar 30, 2026, 11:22 PM UTC
Status: Monitoring The incident has been resolved. We are working on syncing payroll connections that were missed during the outage period, and will update this page once that is completed. Affected components Payroll Sync (Degraded performance)
- resolved Apr 02, 2026, 10:51 PM UTC
Status: Resolved The incident has been resolved. Please reach out to support: mailto:[email protected] if you have more questions. Affected components Payroll Sync (Operational)
CX Service Interruption
Affected: APIAutomationsUser InterfacePayroll Sync
Timeline · 2 updates
- investigating Apr 02, 2026, 06:03 PM UTC
Status: Investigating We are actively investigating the incident. Affected components User Interface (Partial outage) API (Partial outage) Automations (Partial outage) Payroll Sync (Partial outage)
- resolved Apr 02, 2026, 06:12 PM UTC
Status: Resolved The incident has been resolved. Please reach out to support "support": mailto:[email protected] if you have more questions. Affected components Automations (Operational) Payroll Sync (Operational) User Interface (Operational) API (Operational)
Reminder Service Delay
Affected: Automations
Timeline · 2 updates
- investigating Mar 16, 2026, 04:06 PM UTC
Status: Investigating We are currently experiencing a delay with sending automated client reminders. We are actively investigating the incident. Affected components Automations (Degraded performance)
- resolved Mar 30, 2026, 07:18 PM UTC
Status: Resolved The incident has been resolved. Please reach out to support: mailto:[email protected] if you have more questions. Affected components Automations (Operational)
CX Service Degration
Affected: APIAutomationsUser InterfacePayroll Sync
Timeline · 3 updates
- investigating Mar 02, 2026, 10:14 PM UTC
Status: Investigating We are actively investigating the incident. Affected components Payroll Sync (Degraded performance) User Interface (Degraded performance) API (Degraded performance) Automations (Degraded performance)
- monitoring Mar 02, 2026, 10:48 PM UTC
Status: Monitoring We have implemented a resolution, and are actively monitoring it. Affected components User Interface (Degraded performance) API (Degraded performance) Automations (Degraded performance) Payroll Sync (Degraded performance)
- resolved Mar 03, 2026, 06:06 PM UTC
Status: Resolved The incident has been resolved. Please reach out to support "support": mailto:[email protected] if you have more questions. Affected components User Interface (Operational) API (Operational) Automations (Operational) Payroll Sync (Operational)
Delayed Payroll Processing
Affected: Payroll Sync
Timeline · 2 updates
- investigating Feb 25, 2026, 06:39 PM UTC
Status: Investigating We are aware of a delay in payroll processing and are working with our vendors to resolve. Affected components Payroll Sync (Degraded performance)
- resolved Mar 02, 2026, 10:48 PM UTC
Status: Resolved The incident has been resolved. Please reach out to support: mailto:[email protected] if you have more questions. Affected components Payroll Sync (Operational)
Document intake errors
Affected: AutomationsDocument Ingestion
Timeline · 3 updates
- investigating Jan 23, 2026, 04:26 AM UTC
Status: Investigating We are actively investigating the incident. Affected components Document Ingestion (Degraded performance) Automations (Degraded performance)
- monitoring Jan 23, 2026, 04:05 PM UTC
Status: Monitoring We have implemented a resolution, and are actively monitoring it. Affected components Document Ingestion (Operational) Automations (Operational)
- resolved Feb 25, 2026, 06:44 PM UTC
Status: Resolved The incident has been resolved. Please reach out to support: mailto:[email protected] if you have more questions. Affected components Document Ingestion (Operational) Automations (Operational)
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