Stax incident

We are experiencing minor delays in payroll processing.

Minor Resolved View vendor source →

Stax experienced a minor incident on January 29, 2026 affecting Payroll Sync, lasting 11h 15m. The incident has been resolved; the full update timeline is below.

Started
Jan 29, 2026, 05:19 PM UTC
Resolved
Jan 30, 2026, 04:34 AM UTC
Duration
11h 15m
Detected by Pingoru
Jan 29, 2026, 05:19 PM UTC

Affected components

Payroll Sync

Update timeline

  1. investigating Jan 29, 2026, 05:19 PM UTC

    Status: Investigating The CX platform is currently experiencing minor delays in payroll syncing and processing. We are actively investigating the incident. Affected components Payroll Sync (Degraded performance)

  2. identified Jan 29, 2026, 05:49 PM UTC

    Status: Identified We have identified the issue, and are working to resolve it. Affected components Payroll Sync (Degraded performance)

  3. resolved Jan 30, 2026, 04:34 AM UTC

    Status: Resolved The incident has been resolved. Please reach out to support "support": mailto:[email protected] if you have more questions. Affected components Payroll Sync (Operational)