Stax experienced a minor incident on September 28, 2026 affecting API and API and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 28, 2026, 04:16 PM UTC
Status: Investigating Some customers are unable to load the plans page in Trust Accounting. We are actively investigating the incident and working towards a resolution Affected components User Interface (Degraded performance) API (Degraded performance)
- monitoring Sep 28, 2026, 04:37 PM UTC
Status: Monitoring We have implemented a resolution, and are actively monitoring it. Affected components User Interface (Operational) API (Operational)
- resolved Sep 28, 2026, 05:08 PM UTC
Status: Resolved The incident has been resolved. Please reach out to support "support": mailto:[email protected] if you have more questions. Affected components User Interface (Operational) API (Operational)