Stax Payments had 12 outages in the last 2 years totaling 85h 16m of downtime — averaging 0.5 incidents per month.
There were 12 Stax Payments outages since October 13, 2025 totaling 85h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.
An issue occurred involving an internal server that temporarily impacted the processing of certain ACH transactions. Our technical teams have resolved the issue, and platform functionality is operating normally.
We are aware of a technical issue originating from a third-party provider which may cause an error message to appear when attempting to process payments via an invoice or website payment. The provider has identified the issue and a fix is being implemented.
This incident has been resolved.
Between 12:34 PM EDT - 2:08 PM EDT, certain users may have experienced an error message when attempting to process payments via an invoice or website payment. A fix has been implemented and we monitoring the results.
We are currently investigating an increase in errors affecting some reporting endpoints. Our team is actively working to identify the cause and restore normal service. We will provide another update as soon as more information is available.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of system stability issues and teams are actively working to resolve the issue.
The system has been stabilized and we are continuing to monitor.
This incident has been resolved.
We are currently investigating intermittent issues with the loading of fee statements.
The issue has been identified and teams are working to implement a fix.
This incident has been resolved.
We have been informed that the Federal Reserve is experiencing an issue that may result in a funding delay for some merchants. We will continue to provide updates as the provider communicates them.
The Federal Reserve has acknowledged that remediation of the issue is underway. Merchants can expect settlement funding for transactions taken on March 3rd to also be impacted.
The Federal Reserve has completed remediation of the impacted services. We have been informed that settlement funding for the March 2nd and March 3rd business days may still be delayed.
This incident is now resolved.
We have been notified by our third-party vendor, NMI, that they are experiencing an outage, which is impacting some merchant processing. We will continue to provide updates.
The third-party vendor outage with NMI has been resolved, and we are happy to confirm that services are operating normally.
We have been made aware that Cloudflare is experiencing a global outage which is impacting the Stax Pay and Stax Connect platform. Teams are actively working on the issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are seeing some signs of recovery for impacted systems. We will continue to monitor the situation closely.
This incident has been resolved.
We have identified a technology outage causing an issue with processing payments. Teams are working to identify the root cause and implement a solution.
A fix has been implemented, and we are seeing recovery in the affected systems. We will continue to monitor the results.
This incident has been resolved.
We are currently investigating a service disruption related to scheduled payments.
This incident has been resolved.