Is Trello down?

Users may be experiencing slowdowns across various functions of Trello including creating/deleting comments, editing cards, or creating new attachments. The team is actively working to fix the issue and will provide more updates within the hour.

The team has identified the root cause and is hard at working resolving this issue. Users will see problems creating/updating/deleting comments and loading the activity view for cards at this time. The rest of Trello's features should be working as normal. We will provide more updates within 2h.

Work by the Trello engineering team continues to restore functionality to comments and activity views. Next update will be posted within 4h or on a significant change. Thank you for your patience.

Work by the Trello engineering team continues to restore functionality to comments and activity views. Recovery of the affected systems is taking longer than anticipated. Next update will be posted within 4h or on a significant change. Thank you for your patience.

Trello is experiencing slowdowns and failures affecting comment operations, including creating and deleting comments. Users may also experience delays when loading activity views on cards, viewing attachments, using Power-Ups, or exporting boards. Some users are encountering errors when viewing specific cards. The team is working hard to restore full functionality and will provide another update within 3h.

Trello is experiencing slowdowns and failures affecting comment operations, including creating and deleting comments. Users may also experience delays when loading activity views on cards, viewing attachments, using Power-Ups, exporting boards and 'Updates' on home page. Our team is actively working on the resolution and will likely take up to 7 hours to restore the services back to full functionality. We will provide further update at this time, or earlier if we have additional information to share prior to this resolution.

Trello continues to experience slowdowns and failures that are affecting comment operations, including creating and deleting comments. Our teams continue to work on the issue resolution, while it is taking longer than expected. We will provide more updates within the next 8 hours or sooner once we have further information to share.

Our teams continue to work diligently on the mitigation. During this time, we recommend that you do not move or copy cards or lists between boards. For users whose boards are affected by this issue, you may create and delete cards and edit card descriptions as usual, but you will not be able to see comments or the detailed activity log of the cards. We estimate that the rebuild will take another 24 hours to complete. We will update this page as we have more information.

We want to provide more transparency regarding this incident given its duration. We were optimizing one of our largest databases, specifically the one storing comments and card activity. At the end of this process, a bug caused some database partitions to go live without their indexes. This means queries to those partitions are timing out, which is why approximately 40 percent of boards are experiencing failures. Your data is safe. Any comments added during this incident are being saved and will reappear once the process is complete. We are currently rebuilding the missing indexes. We have allocated significant compute resources to this task to move as quickly as possible, but the data volume is enormous. We estimate it will take approximately 20 more hours to reach full resolution. Most impacted features include, but are not limited to: - Comments (viewing, adding, notifications) - Activity views on cards - Attachments, Power-Ups, board exports - Home page / 'Updates' view - Search - Some cards showing 'Card Not Found' - Moving/copying cards or lists Please avoid moving or copying cards between boards for now. If your board is working normally, you can continue your work, as most boards remain unaffected. We know Trello is where your work lives and we are committed to getting everything back to normal. We will provide next update in eight hours or sooner as we make progress.

We are continuing to monitor the index rebuild process across all affected shards and will provide updates as each phase completes. We will provide next update in eight hours or sooner as we make progress.

Index rebuild is complete and functionality should be restored for users. We are aware that cards moved by users during the incident may be in an incomplete state and we are investigating solutions. We have no indication of data loss during the incident. We will continue to monitor and will provide the next updates in 4 hours or sooner.

Users should be experiencing restored functionality to their boards and cards. We are running scripts to replay actions that occurred during the incident. We will update once these are complete.

Users should be experiencing restored functionality to their boards and cards. The team continues to remediate potential outstanding data issues that occurred on Boards and Cards during the incident. Below is a list of remaining issues that may still be occurring, but we are currently working to resolve via processing on our end. These issues were caused by card moves between boards during the incident. - Missing card labels - Attachment restrictions not being enforced on moved cards - Checklist assignees that are not a member of the current board may incorrectly linger - Card assignees that are not a member of the current board may have incorrectly received due date reminders Please note that cards are safe to edit, but they may be excluded from certain restoration work if they are edited.

We greatly appreciate your patience as we work through these issues. We will provide another update when above issues are resolved. In the meantime, please reach out to our support team if you need further assistance.

The team continues to remediate potential outstanding data issues that occurred on Boards and Cards during the incident (details are in yesterday's update). Users should be experiencing restored functionality to their boards and cards. Please note that while cards are safe to edit, they may be excluded from certain restoration work if they are edited. We greatly appreciate your patience as we work through these issues. Please reach out to our support team if you need further assistance.

Users should be experiencing restored functionality to their boards and cards. Our team has resolved 'card not found' errors, and continues to remediate potential outstanding data issues that occurred on Boards and Cards during the incident: - Missing card labels - Attachment restrictions not being enforced on moved cards - Checklist assignees that are not a member of the current board may incorrectly linger - Card assignees that are not a member of the current board may have incorrectly received due date reminders Please note that while cards are safe to edit, they may be excluded from certain restoration work if they are edited. We will provide another update when above issues are resolved. In the meantime, please reach out to our support team if you need further assistance.

Users may be experiencing slowdowns across various functions of Trello including creating/deleting comments, editing cards, or creating new attachments. The team is actively working to fix the issue and will provide more updates within the hour.

Our team is still working to fix minor data inconsistencies on cards that were moved between boards during the incident. The following are still being addressed: -Missing card labels -Attachment restrictions are not being enforced on moved cards -Checklist assignee information on some cards. -Incorrect due date reminders sent to some card assignees Your cards are safe to edit. If you make changes to a card before our automated fix reaches it, your edits will be preserved, and the automated restore for that card will be skipped. No data will be lost in either scenario. We will provide another update once the above items are fully resolved. If you need assistance in the meantime, please reach out to our support team.

Thank you for your patience as our team worked diligently to resolve outstanding issues. Although our team encountered edge scenarios through the weekend, we believe all 'card not found' issues are resolved. Minor data inconsistencies listed below may be present if cards were moved between boards during the incident: - Missing card labels - Attachment restrictions not being enforced on moved cards - Checklist assignee information on some cards - Incorrect due date reminders sent to some card assignees Please be assured that our team continues the work necessary to resolve above issues; however, given the impact and scope of remaining issues, we are now moving the channel of communication to Support rather than this Statuspage.
 If you believe that you continue to see lingering impacts from this incident, please do not hesitate to reach out to our Support team for further assistance.

We are investigating degraded performance of some Trello features. We will provide more details within the next hour.

Trello engineers are actively working on resolving issues that our users may be seeing around commenting on cards, deleting comments, and adding new attachments. Users may also find that recent changes to cards are not reflected in search results. We are continuing to work on it and will provide more updates within the hour.

The Trello team has identified and mitigated most of the issues with cards and comments. Users may still see delays in search indexing for short time while it catches up to realtime.

The team has resolved the previous issues and is now monitoring the system to ensure a full return to baseline. Search indexing is still approximately 1h delayed, but will be up to date shortly. Thank you for your patience

Search is now fully up to date for all users, and all issues with previous degraded functionality have been resolved.

It is likely if you are experiencing any issues relating to logging in or accessing Atlassian products at this time it is likely due to this ongoing incident. We are continuing to receive reports about expanded product impact resulting from this incident. While our team continues to investigate the issue with urgency, we will continue to provide further updates here with additional information. We will provide further update within one hour, or sooner as further information becomes available.

Our team has identified the root cause of this issue and is now actively working on mitigating the issue with accessing Atlassian products. At this time, Atlassian customers should also be able to once again raise support requests with our team. We will provide further update within an hour as we are able to progress mitigating this issue.

Our team has implemented a mitigation for this issue and we are now seeing recovery across Atlassian products. We will continue to monitor this issue for any ongoing concerns, and provide further updates here within an hour as we are able to confirm a full recovery has taken place.

We are now able to see recovery for all impacted products, and users should be able to access their products as expected. Our team is continuing to monitor all products and services to ensure there is no further impact, and we will provide further update when this has been validated and the incident is closed.

We are now able to see recovery for all impacted products, and users should be able to access their products as expected. Our team is continuing to monitor all products and services to ensure there is no further impact, and we will provide further update when this has been validated and the incident is closed.

All products and services impacted by this incident should now be fully recovered, and this incident is resolved.

### Summary On May 14, 2026, between 04:30 and 05:26 UTC, Atlassian customers experienced widespread service disruption across multiple Atlassian Cloud products. The issue was caused by a race condition in our internal deployment orchestration platform during a routine rollback operation of a core identity service in the us-east region. This race condition resulted in insufficient capacity for the identity service in the affected region which started returning errors to dependent products. The incident was detected within a minute by automated monitoring systems and mitigated in 56 minutes. ### **IMPACT** During the incident, customers attempting to access Atlassian Cloud products in the us-east region experienced authentication and permission failures and were unable to access services. Customers also experienced errors when accessing the support portal until Atlassian fell back to an alternate support method. This was caused by a core identity service in the us-east region becoming unavailable. Affected products included Atlassian Administration, Atlassian Analytics, Bitbucket, Compass, Confluence, Jira, Jira Product Discovery, Jira Service Management and Trello. Some users outside us-east may have been affected in certain scenarios. ### **ROOT CAUSE** The incident was caused by a race condition in our internal deployment orchestration platform during a routine rollback operation of a core identity service in the us-east region. This race condition resulted in insufficient capacity for the identity service in the affected region which started returning errors to dependent products. ### **REMEDIAL ACTIONS PLAN & NEXT STEPS** We know that outages impact your productivity. Atlassian is prioritizing the following actions to help prevent similar incidents in future: * **Refine deployment orchestration safeguards** * Harden our deployment platform to prevent similar race conditions or resulting capacity loss during a rollback operation. * Streamline mitigation steps when a service becomes unavailable in a region. * **Reduce cross-region impact** * Improve regional isolation and fallback handling so an issue affecting a single region is less likely to impact customers or product functionality in other regions. We recognise how critical reliable access to Atlassian products is for our customers' productivity, and we apologize to customers who were impacted by this incident. Thanks, Atlassian

We are experiencing issues with multiple Atlassian products. Our teams are investigating further and more updates including will be shared within 1 hour.

We have identified that the root cause of the issue is related to an infrastructure outage from our public cloud provider. We are working closely with them to mitigate this issue. We will provide further updates when they become available.

We have identified that the root cause of the issue is related to an infrastructure outage from our public cloud provider. We are working closely with them to mitigate this issue. We will provide further updates when they become available.

Our teams continue to work on mitigating the infrastructure outage from our public cloud provider. We will provide further updates when they are available.

We have identified that the root cause of the issue is related to an infrastructure outage from our public cloud provider. We are working closely with them to mitigate this issue. We will provide further updates when they become available.

Our teams continue to work on mitigating the infrastructure outage from our public cloud provider. We will provide further updates when they are available.

We are continuing to work with our public cloud provider to mitigate this issue. We are starting to see some recovery in regions outside of Eastern USA, however, users globally may still be experiencing issues with certain product features. These are listed at the bottom of each product page.

The underlying issue in public infrastructure which affected asynchronous event processing has been mitigated and all the affected services are recovering. We are now working on clearing the backlog of queued events, which means some actions (such as notifications, automation triggers, and data syncs) may be in degraded state. We will continue to monitor and provide updates as the backlog is cleared.

We continue to monitor the situation as services recover. We are currently in the process of clearing the backlog of queued events. We will provide a further update in approximately one hour.

We are continuing to monitor for any further issues.

This incident has been resolved.

All dates and times below are in UTC unless stated otherwise. ### Summary On May 8, 2026 between 00:22 and 06:08, one of our hosting providers suffered a significant incident in a specific availability zone in prod-east which led to Atlassian customers experiencing degraded performance and delays of background operations and automation execution. The incident started on May 8, 2026 at 00:22 and was detected within 4 minutes by automated monitoring systems. Our teams worked to restore core access by 06:08. Final cleanup of backlogged processes and minor issues progressed in stages from there was completed iteratively by 19:15. ### **IMPACT** The primary infrastructure affected in this incident was the event processing pipeline in the prod-east region, which distributes events between Atlassian services and underpins background operations such as automation execution, search indexing, notifications, permission synchronisation. * Between 00:22 and 06:08, an infrastructure incident in our hosting provider triggered an ingestion failure in our event processing pipeline. * At 02:50, event ingestion was failed over to an unaffected availability zone, progressively restoring live event flows. * At 06:08, reliability for new ingestion in prod-east recovered to 100%. The remaining work was to drain the accumulated cross-region backlog of messages, which completed by 17:00. * By 18:48, Automation had processed their backlog of events that were created while processing **Automation** Between 00:22 and 02:50, customers with automation rules triggered by events originating from the prod-east region experienced a significant reduction in rule executions. During this window, event-triggered automation rules were not firing because the events that trigger them were not being delivered. Rule authoring, saving, and rules triggered manually, by schedules, or by webhooks were not affected. At 02:50, the event processing infrastructure failed over to an unaffected availability zone, restoring delivery of live events to Automation and allowing new event-triggered rules to begin executing normally. However, events generated during the impact window still needed to be replayed before delayed automations could be processed. Beginning at 08:28, upstream services replayed their queued events in a coordinated sequence, and all replayed events were processed by 18:48. During the replay window, customers may have experienced automation rules executing later than expected, a small number of rules reaching daily processing limits due to compressed replay, and time-sensitive rules not completing as expected if internal timeout thresholds were exceeded. **Jira and Jira Service Management** Between 00:22 and 02:50, customers with tenants hosted in the prod-east region experienced disruption to Jira and Jira Service Management event-driven features like automation, along with a short period of elevated errors during infrastructure failover. Core Jira experiences, including issue view, boards, and project navigation, remained available throughout the incident. Jira event delivery was affected by the primary impact, preventing downstream services from receiving issue lifecycle events. This affected automation rules triggered by Jira events, AI agent orchestration in Jira, notifications for issue updates and transitions, search indexing for newly created or modified issues, and event-driven integrations between Jira and other Atlassian products. At 02:50, the event processing infrastructure failed over to an unaffected availability zone, restoring delivery of new events. All events generated during the impact window were retained in a recovery queue and required replaying. This began at 08:28 and completed at 12:00. During the replay window, customers may have experienced automation rules executing later than expected, delayed notifications arriving hours after the triggering action, temporary gaps in search results for content created or modified during the impact window, and AI agent workflows not completing as expected where internal timeout thresholds were exceeded. **Confluence** Between 00:22 and 02:50, customers with tenants hosted in the prod-east region experienced disruptions to event-driven services in Confluence. This resulted in delays to search indexing, notifications, automation rule execution, and permission synchronisation. The underlying event processing infrastructure failed over to an unaffected availability zone, after which live Confluence operations resumed normally. However, events generated during the impact window were queued for replay, and some background services remained delayed until that replay and related validation work completed. Between 10:14 and 17:00, a bulk replay of all the queued tenant replay tasks was completed to restore data consistency. During and immediately after the replay window, customers may have experienced search results not reflecting content created or modified during the outage, delayed or missing notifications for page and comment activity, automation rules firing later than expected, and brief delays in permission synchronisation for tenants relying on incremental identity sync. **Bitbucket and Pipelines** Between 00:22 and 06:08, customers using Bitbucket and Pipelines experienced failures and degraded functionality across event-driven workflows. Core Git operations, including push, pull, and clone, were not affected and continued to operate normally throughout the incident. Automatic pipeline triggers initiated by push or pull request events were unavailable during the impact window. Merge queues, custom merge checks, Forge-based triggers, workspace permission changes, and some workspace provisioning flows were also affected. Customers using merge queues were unable to merge pull requests, and some pipeline steps failed because queued work contributed to elevated concurrency limits. At approximately 03:57, Pipelines was reconfigured to consume events through an alternative path, restoring automatic pipeline triggering. Merge queues, custom merge checks, Forge triggers, and other affected workflows were progressively restored as the underlying event processing infrastructure recovered. All Bitbucket and Pipelines services were confirmed fully operational by 06:08. After recovery, queued events were reviewed and replayed where safe to restore data consistency for billing, audit logging, and other background processes. **Identity Services** Between 00:22 and 02:50, customers with tenants hosted in the prod-east region experienced delays in the propagation of identity and group membership changes to downstream Atlassian products. Core identity operations, including authentication, login, and direct group management actions, were not affected and continued to function normally throughout the incident. The impact was limited to asynchronous, event-driven operations that depend on the event processing pipeline. This included delays in delivering group membership and user profile changes to products such as Jira and Confluence, which affected downstream permission synchronisation and crowd sync flows. A small number of SCIM-based identity synchronisation and site provisioning workflows also experienced temporary delays. After the event processing infrastructure recovered, backed-up identity and group directory events were replayed where required, restoring downstream consistency for affected products. No identity data was lost. Group membership changes, user profile updates, and provisioning-related events that occurred during the impact window were retained and processed after recovery. ### **REMEDIAL ACTIONS PLAN & NEXT STEPS** We know outages impact your productivity. While our monitoring and recovery processes helped us respond quickly, this incident highlighted opportunities to further strengthen resilience for event-driven services. We are prioritizing improvements that will: * **Enhance failover coverage** so critical event processing can recover more smoothly during infrastructure disruptions. * **Strengthen recovery handling** so replayed events can be processed more quickly. We apologize to customers whose services were impacted during this incident; we are taking immediate steps to improve the platform’s performance and availability. Thanks, Atlassian Customer Support