Spendesk incident

Duplicate card transactions for EEA customers

Notice Resolved View vendor source →

Spendesk experienced a notice incident on September 22, 2025 affecting Virtual Cards and Physical Cards and 1 more component, lasting 7d 4h. The incident has been resolved; the full update timeline is below.

Started
Sep 22, 2025, 09:48 AM UTC
Resolved
Sep 29, 2025, 02:45 PM UTC
Duration
7d 4h
Detected by Pingoru
Sep 22, 2025, 09:48 AM UTC

Affected components

Virtual CardsPhysical CardsSubscription Cards

Update timeline

  1. investigating Sep 22, 2025, 09:48 AM UTC

    We are investigating this issue. Duplicate settlements are appearing for the same payment authorization. The initial investigation shows those duplicate transactions were made on September 20th. We will provide updates as soon as possible. Thank you for your patience.

  2. monitoring Sep 23, 2025, 08:54 AM UTC

    A fix has been implemented and we are monitoring the results. Duplicate transactions or refunds have been offset by extra rows.

  3. resolved Sep 29, 2025, 02:45 PM UTC

    This incident has been resolved.