Spendesk experienced a major incident on May 19, 2026 affecting Login, lasting 18h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 19, 2026, 03:13 PM UTC
We are currently investigating an issue affecting login on the Spendesk mobile application (iOS and Android). Users may encounter a "Failed to verify enrolment" error when attempting to log in via any authentication method. Please note that web access to Spendesk remains fully operational in the meantime. Our technical team is actively working to identify the root cause, and we sincerely apologize for the disruption this may cause to your operations — we will provide an update as soon as new information is available.
- identified May 20, 2026, 08:52 AM UTC
We have identified the root cause of the login issue affecting the Spendesk mobile application (iOS and Android). Our technical team is actively implementing a fix and working to restore full mobile access as quickly as possible. We apologize for the continued inconvenience and will keep you informed of our progress.
- monitoring May 20, 2026, 08:55 AM UTC
A fix has been deployed for the login issue affecting the Spendesk mobile application (iOS and Android), which was caused by a disruption on the side of our device enrollment provider. Our technical team is actively monitoring the situation alongside our provider to confirm full resolution. We apologize for the disruption experienced and will update you as soon as we have verified that all mobile login functionality is fully restored.
- resolved May 20, 2026, 09:57 AM UTC
The login issue affecting the Spendesk mobile application (iOS and Android) has been fully resolved. This incident was caused by a disruption on the side of our third-party device enrollment provider, Entrust, which impacted mobile login across all authentication methods. We sincerely apologize for any inconvenience this may have caused to your operations, and thank you for your patience throughout this incident.