Is Spendesk down?

We are currently investigating an issue preventing some customers from viewing details and card numbers for active Subscription Cards. Our technical team is actively investigating the cause, and we sincerely apologize for the disruption this may cause. We will provide an update as soon as more information is available.

We have identified the cause of the issue affecting Subscription Card details. Our technical team is removing the events causing the overload and working to restore normal service as quickly as possible. We apologize for the continued disruption.

A mitigation has been deployed, and Subscription Card details are loading normally again. Our technical team is monitoring the service closely while completing the remaining work to fully resolve the issue. We apologize for the disruption and will confirm resolution once this work is complete.

This incident has been resolved.

We are currently investigating an issue preventing e-invoices from being received. Our technical team is actively investigating the issue and working with the relevant provider. We sincerely apologize for the disruption and will provide an update as soon as more information is available.

The issue preventing e-invoices from being received has been fully resolved as of 18:18 yesterday, after approximately 1 hour and 37 minutes of impact. We apologize for the disruption and thank you for your patience.

We are currently investigating an issue preventing some iOS users from receiving 3DS authentication notifications when completing payments. Our technical team is actively working to identify the root cause. We sincerely apologize for the disruption and will provide an update as soon as more information is available.

We have identified a rare processing issue within our 3DS authentication provider’s service affecting some iOS users. A fix is being developed, and we will share a further update as soon as more information is available. We apologize for the continued disruption.

This incident has been resolved.

We are currently investigating an issue preventing users from signing in to the Spendesk application. Our technical team is actively working to identify the root cause. We sincerely apologize for the disruption and will provide updates as soon as more information is available.

We have rolled back the change responsible for the issue, and access to the Spendesk application has been restored. Our technical team is monitoring the service while the permanent correction is deployed to confirm continued stability. We apologize for the disruption and will confirm once the incident is fully resolved.

The issue preventing users from signing in to the Spendesk application was fully resolved at 6:49 PM CEST on 29 September, after approximately 59 minutes. We apologize for the disruption and thank you for your patience.

We are currently investigating an issue affecting the delivery of new e-invoices for some customers in France. Our technical team is actively investigating the situation. We sincerely apologize for any disruption this may cause and will provide updates as soon as more information is available.

We have identified the cause of the issue affecting new e-invoices for some customers in France: an update to our e-invoicing provider’s platform interrupted invoice delivery. New invoices are now being received, and we are working with the provider to confirm whether any invoices were missed and ensure they are recovered where necessary. We apologize for the inconvenience and will keep you updated on our progress.

The issue affecting the delivery of new e-invoices for some customers in France was resolved at 02:56 CEST, following an approximately 18-minute interruption. The issue was caused by an update to our e-invoicing provider’s platform; all invoices have since been received, and no data loss was identified. We apologize for the disruption and thank you for your patience.