Spendesk Outage History

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Spendesk had 48 outages in the last 2 years totaling 2894h 45m of downtime — averaging 2 incidents per month.

There were 48 Spendesk outages since April 10, 2025 totaling 2894h 45m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.spendesk.com

Major October 20, 2025

Delays and errors during card transaction processing

Detected by Pingoru
Oct 20, 2025, 02:55 PM UTC
Resolved
Nov 03, 2025, 10:09 AM UTC
Duration
13d 19h
Affected: Virtual CardsPhysical CardsSubscription Cards
Timeline · 3 updates
  1. identified Oct 20, 2025, 02:55 PM UTC

    Numerous AWS services are still degraded, and this has an impact on some of our provider's services. This includes the following: not being able to create virtual card requests, view card details, card processing taking longer than expected. We are closely monitoring the situation and will provide updates as soon as possible. Thank you for your patience.

  2. monitoring Oct 21, 2025, 09:54 AM UTC

    The AWS incident has been resolved and we are closely monitoring the results.

  3. resolved Nov 03, 2025, 10:09 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

AWS Outage - Multiple services impacted

Detected by Pingoru
Oct 20, 2025, 07:30 AM UTC
Resolved
Oct 20, 2025, 11:40 AM UTC
Duration
4h 10m
Affected: Virtual CardsPhysical CardsSubscription CardsEmail notifications
Timeline · 2 updates
  1. identified Oct 20, 2025, 11:39 AM UTC

    Spendesk platform was impacted by the global incident happening with AWS (US-East). Many services were degraded, such as: - Latency in payments' execution and in-app display - Latency in card requests: transaction processing and notification, card creation and validation, authorization declines, physical card shipping - Latency in support services

  2. resolved Oct 20, 2025, 11:40 AM UTC

    This incident has been resolved by AWS. Services are back up and running as usual. Thanks for your patience.

Read the full incident report →

Minor October 13, 2025

Login issues - SAML SSO

Detected by Pingoru
Oct 13, 2025, 03:16 PM UTC
Resolved
Oct 14, 2025, 09:42 AM UTC
Duration
18h 25m
Affected: Login
Timeline · 3 updates
  1. investigating Oct 13, 2025, 03:16 PM UTC

    We are currently investigating this issue as some users cannot log in via SAML SSO. Updates will be provided as soon as possible. We thank you for your patience.

  2. monitoring Oct 13, 2025, 04:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 14, 2025, 09:42 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 30, 2025

Delays in email processing resulting in email notifications not received.

Detected by Pingoru
Sep 30, 2025, 01:43 PM UTC
Resolved
Oct 01, 2025, 07:33 AM UTC
Duration
17h 49m
Affected: Email notifications
Timeline · 3 updates
  1. investigating Sep 30, 2025, 01:43 PM UTC

    Our email processor has identified the root cause of the issue. We will provide updates as soon as possible.

  2. identified Sep 30, 2025, 04:00 PM UTC

    Our partner is still on a fix to resolve this issue.

  3. resolved Oct 01, 2025, 07:33 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 29, 2025

Expense claims and invoice payment confirmation unavailable for UK customers

Detected by Pingoru
Sep 29, 2025, 02:47 PM UTC
Resolved
Oct 03, 2025, 08:37 AM UTC
Duration
3d 17h
Affected: InvoicesExpense claims
Timeline · 5 updates
  1. investigating Sep 29, 2025, 02:47 PM UTC

    We are currently investigating this issue and will provide updates as soon as possible. Thank you for your patience and understanding.

  2. investigating Sep 30, 2025, 11:49 AM UTC

    We are continuing to investigate on this issue.

  3. monitoring Sep 30, 2025, 04:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Sep 30, 2025, 04:46 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Oct 03, 2025, 08:37 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 22, 2025

Duplicate card transactions for EEA customers

Detected by Pingoru
Sep 22, 2025, 09:48 AM UTC
Resolved
Sep 29, 2025, 02:45 PM UTC
Duration
7d 4h
Affected: Virtual CardsPhysical CardsSubscription Cards
Timeline · 3 updates
  1. investigating Sep 22, 2025, 09:48 AM UTC

    We are investigating this issue. Duplicate settlements are appearing for the same payment authorization. The initial investigation shows those duplicate transactions were made on September 20th. We will provide updates as soon as possible. Thank you for your patience.

  2. monitoring Sep 23, 2025, 08:54 AM UTC

    A fix has been implemented and we are monitoring the results. Duplicate transactions or refunds have been offset by extra rows.

  3. resolved Sep 29, 2025, 02:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 18, 2025

Failed card transactions for EEA customers

Detected by Pingoru
Sep 18, 2025, 09:03 AM UTC
Resolved
Sep 19, 2025, 07:43 AM UTC
Duration
22h 40m
Affected: Virtual CardsPhysical CardsSubscription Cards
Timeline · 2 updates
  1. monitoring Sep 18, 2025, 09:03 AM UTC

    A fix has been implemented and we are monitoring the results.

  2. resolved Sep 19, 2025, 07:43 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 4, 2025

[UK Entities] Partially degraded performance of KYC services

Detected by Pingoru
Sep 04, 2025, 02:57 PM UTC
Resolved
Sep 09, 2025, 07:55 AM UTC
Duration
4d 16h
Affected: Virtual CardsSettingsPhysical CardsSubscription Cards
Timeline · 2 updates
  1. investigating Sep 04, 2025, 02:57 PM UTC

    Our partner identified a technical issue affecting the processing of the KYC verification checks for our UK entities. Impact: Delay in KYC services for newly created account holders and also for the existing merchant and sub-merchants verifications and tax ID/company type checks. Therefore, newly created account holders may experience a delay before they can begin processing transactions. Their engineering team is currently investigating the issue. Thanks for your patience. Note(s): EEA & US entities are NOT impacted.

  2. resolved Sep 09, 2025, 07:55 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 5, 2025

Failed transactions due to database outage

Detected by Pingoru
Aug 05, 2025, 03:15 AM UTC
Resolved
Aug 05, 2025, 05:45 AM UTC
Duration
2h 30m
Affected: Virtual CardsPhysical CardsSubscription Cards
Timeline · 2 updates
  1. identified Aug 05, 2025, 02:46 PM UTC

    Some payment requests have failed, causing authorization declines. Period of impact: On August 5, 2025 between 05:18 UTC and 07:50 UTC (~2h32min)

  2. resolved Aug 05, 2025, 02:46 PM UTC

    The issue has been resolved.

Read the full incident report →

Minor July 29, 2025

Failed transactions due to system error

Detected by Pingoru
Jul 29, 2025, 09:58 AM UTC
Resolved
Aug 01, 2025, 02:15 PM UTC
Duration
3d 4h
Affected: Virtual CardsPhysical CardsSubscription Cards
Timeline · 3 updates
  1. investigating Jul 29, 2025, 09:58 AM UTC

    Some transactions may be declined due to a system error. Our banking partner is actively investigating with VISA to identify and resolve the issue. Thanks for your patience.

  2. monitoring Jul 30, 2025, 08:29 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 05, 2025, 10:05 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 29, 2025

Error in Bookkeeping and Receipt Uploads

Detected by Pingoru
Jul 29, 2025, 07:42 AM UTC
Resolved
Jul 29, 2025, 03:00 PM UTC
Duration
7h 18m
Affected: Bookkeep > PrepareUpload receipts on payments
Timeline · 3 updates
  1. investigating Jul 29, 2025, 07:42 AM UTC

    We are currently investigating errors on our Bookkeeping features. You may encounter issues when performing the below actions. - Updating payables and payments in Bookkeep - Uploading receipts Our technical team is looking into this, and we will provide an update with sharable information, as soon as possible.

  2. monitoring Jul 29, 2025, 08:34 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 30, 2025, 08:29 AM UTC

    This incident has been resolved. Thanks for your patience.

Read the full incident report →

Notice July 24, 2025

SEPA file network incident impacting outgoing transfers

Detected by Pingoru
Jul 24, 2025, 03:09 PM UTC
Resolved
Jul 25, 2025, 08:17 AM UTC
Duration
17h 8m
Affected: InvoicesExpense claims
Timeline · 2 updates
  1. identified Jul 24, 2025, 03:09 PM UTC

    On July 15th, a network issue from one of our partners affected some of our outgoing payment files. We are currently investigating this issue and will provide updates. Thank you for your patience.

  2. resolved Jul 25, 2025, 08:17 AM UTC

    This incident has been resolved. The failed outgoing payments can be retried.

Read the full incident report →

Minor July 15, 2025

Temporary Disruption in Payment Authorization Notifications

Detected by Pingoru
Jul 15, 2025, 09:08 AM UTC
Resolved
Jul 15, 2025, 03:30 PM UTC
Duration
6h 21m
Affected: Virtual CardsPhysical CardsSubscription Cards
Timeline · 1 update
  1. resolved Jul 15, 2025, 09:08 AM UTC

    On July 14th between 17:55 and 18:50 (UTC+1), we experienced a service disruption that affected payment authorization notifications. You may have experienced delays in receiving payment notifications, but no transactions were affected. The issue has been fully resolved, and we apologize for any inconvenience caused.

Read the full incident report →

Minor June 30, 2025

High latency on the "All Payments" module

Detected by Pingoru
Jun 30, 2025, 03:15 PM UTC
Resolved
Jun 30, 2025, 03:15 PM UTC
Duration
—
Affected: All Payments module
Timeline · 3 updates
  1. investigating Jun 30, 2025, 08:31 AM UTC

    We are experiencing some latencies. As a result, the loading time on the "All Payments" module is higher than usual.

  2. monitoring Jun 30, 2025, 09:50 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 30, 2025, 04:16 PM UTC

    This incident has been resolved. Thanks for your patience.

Read the full incident report →

Minor June 25, 2025

iOS users cannot log into the mobile app nor confirm transactions

Detected by Pingoru
Jun 25, 2025, 09:16 AM UTC
Resolved
Jun 26, 2025, 08:24 AM UTC
Duration
23h 7m
Affected: Virtual CardsInvoicesExpense claimsLoginPhysical CardsSubscription Cards
Timeline · 4 updates
  1. investigating Jun 25, 2025, 09:16 AM UTC

    We are currently investigating this issue.

  2. identified Jun 25, 2025, 09:57 AM UTC

    The issue has been identified and we are working on a fix. Wire transfer validations and revelation of secret number (UK customers) are also impacted. Thank you for your patience.

  3. identified Jun 25, 2025, 01:37 PM UTC

    An important iOS mobile update is now available to resolve this technical issue. This update is for now only available for French customers, and will be progressively rolled out to other locations. We recommend installing the latest version (2.73.0) right now for a better experience.

  4. resolved Jun 26, 2025, 08:24 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 18, 2025

Unusual spike in declined transactions for invalid expiry date (UK customers)

Detected by Pingoru
Jun 18, 2025, 10:34 AM UTC
Resolved
Jun 23, 2025, 02:24 PM UTC
Duration
5d 3h
Affected: Virtual CardsPhysical CardsSubscription Cards
Timeline · 3 updates
  1. identified Jun 18, 2025, 10:34 AM UTC

    This issue has been identified and a fix will be implemented.

  2. identified Jun 19, 2025, 07:05 AM UTC

    The issue has been identified. We instruct our iOS customers to update their mobile app to version 2.72.0.

  3. resolved Jun 23, 2025, 02:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 12, 2025

Web application unavailable

Detected by Pingoru
Jun 12, 2025, 05:00 PM UTC
Resolved
Jun 12, 2025, 08:10 PM UTC
Duration
3h 9m
Affected: Login
Timeline · 2 updates
  1. identified Jun 12, 2025, 07:34 PM UTC

    We are currently experiencing a service outage affecting web browser users. Our web application is unavailable due to an ongoing infrastructure issue with our third-party provider. Payment services and mobile users are not impacted.

  2. resolved Jun 12, 2025, 08:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 6, 2025

US card transactions are not displayed on Spendesk

Detected by Pingoru
Jun 06, 2025, 12:43 PM UTC
Resolved
Jun 11, 2025, 03:27 PM UTC
Duration
5d 2h
Timeline · 3 updates
  1. investigating Jun 06, 2025, 12:43 PM UTC

    We are currently investigating this issue.

  2. monitoring Jun 06, 2025, 01:30 PM UTC

    A fix has been implemented and we are monitoring the results. The missing transactions are being processed and should start appearing on the platform.

  3. resolved Jun 17, 2025, 03:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 2, 2025

Issues when uploading receipts on payments

Detected by Pingoru
Jun 02, 2025, 10:42 AM UTC
Resolved
Jun 02, 2025, 03:21 PM UTC
Duration
4h 39m
Affected: Upload receipts on payments
Timeline · 3 updates
  1. investigating Jun 02, 2025, 10:42 AM UTC

    We are currently investigating this issue.

  2. monitoring Jun 02, 2025, 11:31 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 02, 2025, 03:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 28, 2025

Email processing not working

Detected by Pingoru
May 28, 2025, 08:00 AM UTC
Resolved
Jun 03, 2025, 12:35 PM UTC
Duration
6d 4h
Affected: Receipt forward by emailInvoice forward by email
Timeline · 3 updates
  1. investigating May 28, 2025, 08:00 AM UTC

    Forwarding receipts or invoices by email is not working properly. Please note the invoices or receipts are not lost and will arrive in the email inbox. If any emergency, upload them manually.

  2. monitoring May 28, 2025, 02:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 03, 2025, 12:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 13, 2025

Discrepancy between account statement and bank journal

Detected by Pingoru
May 13, 2025, 03:41 PM UTC
Resolved
May 20, 2025, 08:18 AM UTC
Duration
6d 16h
Affected: Bookkeep > PrepareBookkeep > Export (File-based exports)Bookkeep > Export (Native Integrations - Xero)Bookkeep > Export (Native Integrations - Datev)Bookkeep > Export (Native Integrations - Netsuite)Bookkeep > Export (Native Integrations - Quickbooks)
Timeline · 4 updates
  1. investigating May 13, 2025, 03:41 PM UTC

    We are currently investigating the issue.

  2. identified May 16, 2025, 09:06 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 19, 2025, 08:05 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 20, 2025, 08:18 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 14, 2025

Some users can't log into Spendesk

Detected by Pingoru
Apr 14, 2025, 09:55 AM UTC
Resolved
Jun 12, 2025, 07:36 PM UTC
Duration
59d 9h
Affected: Login
Timeline · 3 updates
  1. investigating Apr 14, 2025, 09:55 AM UTC

    We are currently investigating this issue.

  2. monitoring Apr 18, 2025, 06:54 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 12, 2025, 07:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 10, 2025

Cannot access www.spendesk.com

Detected by Pingoru
Apr 10, 2025, 01:24 PM UTC
Resolved
Apr 10, 2025, 04:03 PM UTC
Duration
2h 39m
Affected: Login
Timeline · 3 updates
  1. investigating Apr 10, 2025, 01:24 PM UTC

    We are aware that www.spendesk.com is not accessible at the moment. We are currently investigating this issue, and apologize for any inconvenience this might cause.

  2. monitoring Apr 10, 2025, 01:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 10, 2025, 04:03 PM UTC

    This incident has been resolved.

Read the full incident report →