Spendesk Outage History
Spendesk is up right nowPingoru has recorded 51 incidents for Spendesk: 39 in the last 12 months and 12 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 8 | 423 of 720 (59%) |
| May 2026 | 5 | 546 of 744 (73%) |
| June 2026 | 1 | 96 of 720 (13%) |
| July 2026 | 1 | 1 of 744 (0%) |
| August 2026 | 1 | 2 of 744 (0%) |
| September 2026 | 8 | 347 of 720 (48%) |
| October 2026 | 2 | 0 of 525 (0%) |
Incidents, newest first
Minor October 15, 2026 Invoices – E-Invoices Not Received 26m Invoices
Started Oct 15, 2026, 06:20 AM UTC· resolved Oct 15, 2026, 06:47 AM UTC
- investigating Oct 15, 2026, 06:20 AM UTC
We are currently investigating an issue preventing e-invoices from being received. Our technical team is actively investigating the issue and working with the relevant provider. We sincerely apologize for the disruption and will provide an update as soon as more information is available.
- resolved Oct 15, 2026, 06:47 AM UTC
The issue preventing e-invoices from being received has been fully resolved as of 18:18 yesterday, after approximately 1 hour and 37 minutes of impact. We apologize for the disruption and thank you for your patience.
Critical September 29, 2026 Login – Users Unable to Sign In 15h 19m Login
Started Sep 29, 2026, 03:57 PM UTC· resolved Sep 30, 2026, 07:17 AM UTC
- investigating Sep 29, 2026, 03:57 PM UTC
We are currently investigating an issue preventing users from signing in to the Spendesk application. Our technical team is actively working to identify the root cause. We sincerely apologize for the disruption and will provide updates as soon as more information is available.
- investigating Sep 29, 2026, 04:32 PM UTC
We have rolled back the change responsible for the issue, and access to the Spendesk application has been restored. Our technical team is monitoring the service while the permanent correction is deployed to confirm continued stability. We apologize for the disruption and will confirm once the incident is fully resolved.
- resolved Sep 30, 2026, 07:17 AM UTC
The issue preventing users from signing in to the Spendesk application was fully resolved at 6:49 PM CEST on 29 September, after approximately 59 minutes. We apologize for the disruption and thank you for your patience.
Minor September 22, 2026 Invoices : New French E-Invoices Not Received 19h 49m Invoices
Started Sep 22, 2026, 02:44 PM UTC· resolved Sep 23, 2026, 10:34 AM UTC
- monitoring Sep 22, 2026, 02:44 PM UTC
We are currently investigating an issue affecting the delivery of new e-invoices for some customers in France. Our technical team is actively investigating the situation. We sincerely apologize for any disruption this may cause and will provide updates as soon as more information is available.
- monitoring Sep 22, 2026, 02:46 PM UTC
We have identified the cause of the issue affecting new e-invoices for some customers in France: an update to our e-invoicing provider’s platform interrupted invoice delivery. New invoices are now being received, and we are working with the provider to confirm whether any invoices were missed and ensure they are recovered where necessary. We apologize for the inconvenience and will keep you updated on our progress.
- resolved Sep 23, 2026, 10:34 AM UTC
The issue affecting the delivery of new e-invoices for some customers in France was resolved at 02:56 CEST, following an approximately 18-minute interruption. The issue was caused by an update to our e-invoicing provider’s platform; all invoices have since been received, and no data loss was identified. We apologize for the disruption and thank you for your patience.
Minor September 21, 2026 Login : iOS Email Links Not Completing Sign-In 1d 16h Login
Started Sep 21, 2026, 03:14 PM UTC· resolved Sep 23, 2026, 07:20 AM UTC
- investigating Sep 21, 2026, 03:14 PM UTC
We are currently investigating an issue affecting some iOS users who use email and password to sign in, where login links received by email may not complete the authentication process. Our technical team is actively investigating the issue. We sincerely apologize for any disruption and will provide an update as soon as more information is available.
- identified Sep 22, 2026, 07:00 AM UTC
We have identified that the issue affecting email-link sign-in for some iOS users is related to the latest app release. We have stopped the rollout of the affected version, and a hotfix has been submitted to Apple for review. We apologize for the inconvenience and will keep you updated on our progress.
- resolved Sep 23, 2026, 07:20 AM UTC
The issue affecting email-link sign-in for some iOS users has been resolved. A corrected version of the mobile app is now available in the App Store; please update your app to access the fix. We apologize for the disruption and thank you for your patience.
Major September 16, 2026 Amazon Payments – Card Tokenisation Failure 20d 18h Virtual Cards, Physical Cards, Subscription Cards
Started Sep 16, 2026, 02:52 PM UTC· resolved Oct 07, 2026, 09:09 AM UTC
- investigating Sep 16, 2026, 02:52 PM UTC
We are currently investigating an issue affecting merchant card tokenisation when customers try to add Spendesk cards on Amazon. Our technical team is actively working to understand the scope and identify the cause. We sincerely apologise for any disruption this may cause and will provide an update as soon as more information is available.
- investigating Sep 17, 2026, 08:09 AM UTC
Our banking team is currently in contact with our banking partner Visa to investigate the root cause of this incident. We apologise for the ongoing disruption and will provide further updates as soon as more information is available.
- investigating Sep 21, 2026, 09:56 AM UTC
We are continuing to investigate an issue affecting some EEA card payments and card storage attempts at certain online merchants. Customers may experience declined transactions where additional authentication is not requested by the merchant. We are working with our banking partners to resolve the issue, apologise for the disruption, and will share a further update as soon as more information is available.
- investigating Sep 22, 2026, 10:51 AM UTC
We are continuing to investigate an issue affecting some online card payments across multiple merchants. Transactions may be declined when the merchant does not request Strong Customer Authentication; where possible, please ask the merchant to retry using 3D Secure or use an alternative payment method. We are working with our partners to resolve the issue, apologise for the disruption, and will provide an update as soon as more information is available.
- monitoring Sep 28, 2026, 06:44 AM UTC
We have identified a potential cause of the issue affecting some online card payments. The service is currently stable, and we are closely monitoring the situation while we continue to validate the resolution. We apologise for the disruption and will provide a further update once full resolution has been confirmed.
- resolved Oct 07, 2026, 09:09 AM UTC
This incident has been resolved.
Critical September 16, 2026 International Transfers feature is unavailable for affected EEA customers 22h All Payments module
Started Sep 16, 2026, 10:05 AM UTC· resolved Sep 17, 2026, 08:06 AM UTC
- investigating Sep 16, 2026, 10:05 AM UTC
We are currently investigating an issue affecting International Transfers in the EEA and other Wise operations. Our technical team is actively working to restore access and determine the cause. We sincerely apologize for the disruption and will provide updates as soon as more information is available.
- monitoring Sep 16, 2026, 12:34 PM UTC
A replacement Wise refresh token has been deployed for the issue affecting EEA International Transfers and other Wise operations. Our technical team is monitoring the service to confirm that transfers and other Wise operations are fully operational. We apologize for any disruption caused and will update you once full resolution has been verified.
- resolved Sep 17, 2026, 08:06 AM UTC
The issue affecting EEA International Transfers and other Wise operations is now fully resolved. We apologize for the disruption and thank you for your patience.
Major September 4, 2026 Third-Party Service Disruption : Email Notifications – Microsoft Service Disruption 2h 53m Email notifications
Started Sep 04, 2026, 11:10 AM UTC· resolved Sep 04, 2026, 02:03 PM UTC
- investigating Sep 04, 2026, 11:10 AM UTC
We are aware of an issue affecting one of our third-party partners that may impact some Spendesk features, including the delivery of emails to customers using Microsoft-hosted mailboxes. The issue is outside Spendesk’s systems, and we are dependent on the partner for further information and resolution. We apologize for any disruption this may cause and will share further updates when information becomes available.
- monitoring Sep 04, 2026, 11:23 AM UTC
Microsoft has confirmed that the Exchange Online disruption is being resolved, and we are monitoring the situation for any remaining impact on Spendesk features. Email delivery may recover progressively while Microsoft completes the restoration. We apologize for the disruption and will confirm full resolution once it has been verified.
- resolved Sep 04, 2026, 02:03 PM UTC
The issue affecting email delivery to Microsoft-hosted mailboxes was fully resolved as of [time]. During the incident, some emails and Spendesk features relying on Microsoft’s services may have been affected. We apologize for the inconvenience and thank you for your patience.
Major September 4, 2026 E-invoice Processing – Partial Outage 1h 52m Invoices
Started Sep 04, 2026, 07:59 AM UTC· resolved Sep 04, 2026, 09:52 AM UTC
- investigating Sep 04, 2026, 07:59 AM UTC
We are currently investigating an issue affecting e-invoice processing in Belgium and France. Some customers may experience delays, and e-invoice onboarding in France may also be affected. Our technical team is actively working to identify the cause. We sincerely apologize for the disruption and will provide further updates as soon as more information is available.
- identified Sep 04, 2026, 09:09 AM UTC
The e-invoice service has been stabilized, and e-invoice processing in Belgium and France is being monitored closely. Our technical team is continuing to verify that processing and French onboarding are operating normally. We apologize for the disruption and will provide a further update once full resolution has been confirmed.
- resolved Sep 04, 2026, 09:52 AM UTC
The issue affecting e-invoice processing in Belgium and France was fully resolved as of 11:51 CEST on September 4, 2026. The incident lasted approximately 1 hour and 59 minutes, during which customers experienced processing delays and some French customers may have been unable to complete onboarding. The service had been repeatedly restarting after running out of memory. We apologize for the disruption and thank you for your patience.
Critical September 2, 2026 Spendesk access is down – Major Outage 1h 46m Login
Started Sep 02, 2026, 08:12 AM UTC· resolved Sep 02, 2026, 09:59 AM UTC
- investigating Sep 02, 2026, 08:12 AM UTC
We are currently investigating an issue affecting access to Speendesk on mobile and desktop. Our technical team is actively working to identify the cause of the connection errors and high latency. We sincerely apologize for the disruption and will provide further updates as soon as more information is available.
- monitoring Sep 02, 2026, 08:19 AM UTC
The major latency issue affecting Spendesk has been mitigated. Our technical teams are continuing to monitor the service closely to ensure stability and confirm full resolution. We apologize for the disruption and will provide another update once normal performance has been fully verified.
- resolved Sep 02, 2026, 09:59 AM UTC
The major latency issue affecting Spendesk has been fully resolved as of 11:59 AM CEST. The incident lasted approximately 1 hour and 55 minutes and affected platform access and performance for some users. We apologize for the disruption and thank you for your patience.
Minor August 27, 2026 Expense claims – Partial Outage 2h 1m Expense claims
Started Aug 27, 2026, 10:47 AM UTC· resolved Aug 27, 2026, 12:49 PM UTC
- investigating Aug 27, 2026, 10:47 AM UTC
We are currently investigating an issue affecting the Expense Claims review tab, which is not working for some customers. Our technical team is actively working to restore the service. We sincerely apologize for any disruption this may cause and will provide further updates as soon as more information is available.
- identified Aug 27, 2026, 10:54 AM UTC
The issue affecting the Expense Claims review tab is limited to a small number of customers whose expense claims contain XML invoices. The fix deployment is currently in progress and is expected to reach production within the next 10 minutes; mitigation may take up to 30 minutes. We apologize for the disruption and will provide another update once the fix has been verified.
- resolved Aug 27, 2026, 12:49 PM UTC
The issue affecting the Expense Claims review tab has been fully resolved as of 1:40 PM (GMT+2). A fix was deployed and successfully tested on an affected company. We apologize for the disruption and thank you for your patience.
Notice July 28, 2026 Invoices – Service Disruption 30m Invoices
Started Jul 28, 2026, 08:53 AM UTC· resolved Jul 28, 2026, 09:23 AM UTC
- investigating Jul 28, 2026, 08:53 AM UTC
We are currently investigating an issue affecting the invoice confirmation feature in the Review stage. Our technical team is actively working to identify the root cause. We sincerely apologize for any disruption this may cause to your operations. We will provide updates as soon as new information is available.
- monitoring Jul 28, 2026, 09:13 AM UTC
We have identified the root cause of the issue affecting invoice confirmation in the Review stage. A fix has been deployed. Our technical team is monitoring the situation to confirm full resolution. We apologize for any disruption caused and will update you once we have verified that all systems are fully operational.
- resolved Jul 28, 2026, 09:23 AM UTC
The issue affecting invoice confirmation in the Review stage has been fully resolved. Users are now able to confirm invoices without error. We apologize for the disruption experienced during this period and thank you for your patience.
Minor June 26, 2026 Bookkeeping Export – Degraded Performance 3d 23h Bookkeep > Export (File-based exports), Bookkeep > Export (Native Integrations - Xero), Bookkeep > Export (Native Integrations - Netsuite)
Started Jun 26, 2026, 09:37 AM UTC· resolved Jun 30, 2026, 09:06 AM UTC
- investigating Jun 26, 2026, 09:37 AM UTC
We are currently investigating a performance issue affecting the export of bookkeeping data. Our technical team is actively working to identify the root cause. We sincerely apologize for any disruption this may cause, particularly for customers working on month-end closing. We will provide updates as soon as new information is available.
- monitoring Jun 29, 2026, 07:12 AM UTC
The issue affecting bookkeeping data exports appears to be stabilizing. A fix has been deployed and our technical team is actively monitoring the situation to confirm full resolution. We apologize for the disruption caused, particularly to those impacted during month-end closing, and will provide a final update once we have verified that all systems are fully operational.
- resolved Jun 30, 2026, 09:06 AM UTC
This incident has been resolved.
Minor May 28, 2026 Mobile App connection – Service Disruption 1h 25m Login
Started May 28, 2026, 01:52 PM UTC· resolved May 28, 2026, 03:18 PM UTC
- investigating May 28, 2026, 01:52 PM UTC
We are currently investigating an issue affecting the Spendesk mobile application. Our technical team is actively working to identify the root cause. We sincerely apologize for any disruption this may cause to your operations. We will provide updates as soon as new information is available.
- identified May 28, 2026, 03:00 PM UTC
We have identified the root cause of the issue affecting the Spendesk mobile application: a recent code change inadvertently disabled a key data-fetching mechanism, preventing user information from loading correctly. Our technical team is in the process of reverting this change. We apologize for the continued inconvenience and will keep you updated on our progress.
- identified May 28, 2026, 03:01 PM UTC
A fix has been deployed for the issue affecting the Spendesk mobile application. Our technical team is monitoring the situation to confirm full resolution. We apologize for any disruption caused and will update you once we have verified that all systems are fully operational.
- monitoring May 28, 2026, 03:02 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 28, 2026, 03:18 PM UTC
The issue affecting the Spendesk mobile application has been fully resolved. We apologize for the disruption and thank you for your patience.
Minor May 21, 2026 Payables & Invoices – Service Disruption 4d 5h Bookkeep > Prepare, Invoices
Started May 21, 2026, 12:29 PM UTC· resolved May 25, 2026, 05:33 PM UTC
- investigating May 21, 2026, 12:29 PM UTC
We are currently investigating an issue affecting the Payables module, including the Bookkeep and Invoices tabs, where content may not be loading correctly. Our technical team is actively working to identify the root cause. We sincerely apologize for any disruption this may cause to your operations. We will provide updates as soon as new information is available.
- identified May 21, 2026, 12:59 PM UTC
We have identified the root cause of the issue affecting Requests, Payables, Bookkeep, Invoices, and Expense Claims, which were not loading correctly. Our technical team is actively implementing a fix and working to restore full functionality as quickly as possible. We apologize for the continued inconvenience and will keep you updated on our progress.
- resolved May 25, 2026, 05:33 PM UTC
This incident has been resolved.
Major May 19, 2026 Mobile App Login – Service Disruption 18h 44m Login
Started May 19, 2026, 03:13 PM UTC· resolved May 20, 2026, 09:57 AM UTC
- investigating May 19, 2026, 03:13 PM UTC
We are currently investigating an issue affecting login on the Spendesk mobile application (iOS and Android). Users may encounter a "Failed to verify enrolment" error when attempting to log in via any authentication method. Please note that web access to Spendesk remains fully operational in the meantime. Our technical team is actively working to identify the root cause, and we sincerely apologize for the disruption this may cause to your operations — we will provide an update as soon as new information is available.
- identified May 20, 2026, 08:52 AM UTC
We have identified the root cause of the login issue affecting the Spendesk mobile application (iOS and Android). Our technical team is actively implementing a fix and working to restore full mobile access as quickly as possible. We apologize for the continued inconvenience and will keep you informed of our progress.
- monitoring May 20, 2026, 08:55 AM UTC
A fix has been deployed for the login issue affecting the Spendesk mobile application (iOS and Android), which was caused by a disruption on the side of our device enrollment provider. Our technical team is actively monitoring the situation alongside our provider to confirm full resolution. We apologize for the disruption experienced and will update you as soon as we have verified that all mobile login functionality is fully restored.
- resolved May 20, 2026, 09:57 AM UTC
The login issue affecting the Spendesk mobile application (iOS and Android) has been fully resolved. This incident was caused by a disruption on the side of our third-party device enrollment provider, Entrust, which impacted mobile login across all authentication methods. We sincerely apologize for any inconvenience this may have caused to your operations, and thank you for your patience throughout this incident.
Minor May 5, 2026 DATEV Export — Payables Not Reflecting on DATEV Side 14d 4h
Started May 05, 2026, 11:13 AM UTC· resolved May 19, 2026, 03:15 PM UTC
- investigating May 05, 2026, 11:13 AM UTC
We are currently investigating an issue affecting our DATEV accounting export feature. Some customers may notice that payables exported from Spendesk are not appearing on the DATEV side, despite showing an "exported" status. Our technical team is actively working to identify the root cause. We sincerely apologize for any disruption this may cause to your accounting operations and will provide updates as soon as new information is available.
- identified May 05, 2026, 12:54 PM UTC
We have identified an issue affecting our DATEV native integration: a limited number of payables are being incorrectly marked as "exported" in Spendesk without successfully reaching the DATEV platform. Our technical team is actively working on a fix to resolve the affected payables. We apologize for the continued disruption and will keep you updated on our progress.
- monitoring May 06, 2026, 08:33 AM UTC
The incident is considered as stable. A fix has been deployed for the issue affecting our DATEV native integration. Affected payables are currently being corrected and our technical team is monitoring to confirm full resolution. We apologize for any disruption caused and will update you once all payables have been successfully processed on the DATEV side.
- resolved May 19, 2026, 03:15 PM UTC
This incident has been resolved.
Minor May 5, 2026 Cards blocked by PBR & not unblocking automatically 30d 7h Virtual Cards, Physical Cards, Subscription Cards
Started May 05, 2026, 07:24 AM UTC· resolved Jun 04, 2026, 02:45 PM UTC
- investigating May 05, 2026, 07:24 AM UTC
We are currently investigating an issue where some cards recently blocked by our PBR (Payment Block & Release) system are not automatically unblocking as expected. Our engineering team is actively working on a fix and is committed to resolving this as soon as possible. We apologize for the inconvenience.
- identified May 05, 2026, 11:02 AM UTC
We have identified a potential root cause of the issue affecting cards blocked by a purchase-based rule (PBR) not being automatically unblocked. Our technical team is currently testing a fix. We apologize for the continued inconvenience and will keep you updated on our progress.
- identified May 05, 2026, 11:21 AM UTC
We are continuing to work on a fix for this issue.
- monitoring May 19, 2026, 03:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 04, 2026, 02:45 PM UTC
This incident has been resolved.
Notice April 28, 2026 Platform Service Disruption : login access temporarily unavailable 6d 1h
Started Apr 28, 2026, 11:12 AM UTC· resolved May 04, 2026, 12:41 PM UTC
- investigating Apr 28, 2026, 11:12 AM UTC
We’re currently investigating a general issue affecting parts of the Spendesk platform. As a result, login access may be temporarily unavailable for some users. We sincerely apologize for the inconvenience this may cause and truly appreciate your patience during this time.
- monitoring Apr 28, 2026, 01:04 PM UTC
Monitoring — A fix has been implemented and the service has remained stable. We are continuing to monitor closely and will update this page if anything changes.
- monitoring Apr 30, 2026, 07:51 AM UTC
Monitoring: we are actively monitoring the ongoing login issue, as some users continue to experience disruptions.
- resolved May 04, 2026, 12:41 PM UTC
This incident has been resolved.
Notice April 28, 2026 Platform Service Disruption - Prepare page won't load payable 6d 3h
Started Apr 28, 2026, 09:05 AM UTC· resolved May 04, 2026, 12:41 PM UTC
- investigating Apr 28, 2026, 09:05 AM UTC
We’re currently investigating an issue affecting the prepare page : payables won't load. Our team is actively working to identify the root cause and restore normal service. Thank you for your patience.
- monitoring Apr 30, 2026, 07:51 AM UTC
Monitoring: We are actively monitoring the ongoing login issue, as some users continue to experience disruptions.
- resolved May 04, 2026, 12:41 PM UTC
This incident has been resolved.
Notice April 22, 2026 Bookkeep - prepare page is unavailable 1d
Started Apr 22, 2026, 01:59 PM UTC· resolved Apr 23, 2026, 02:18 PM UTC
- investigating Apr 22, 2026, 01:59 PM UTC
We are currently investigating an incident affecting the Bookkeep section of our platform. The prepare page is unavailable. Our team is actively investigating the root cause. We will keep you updated as we make progress.
- investigating Apr 22, 2026, 04:01 PM UTC
This incident has been resolved and all Spendesk services are operating normally. We’re reviewing the incident and incorporating our findings to help prevent a recurrence. We’re sorry for the disruption and appreciate your patience.
- resolved Apr 23, 2026, 02:18 PM UTC
This incident has been resolved.
Minor April 17, 2026 Platform Service Disruption (Partial Outage) 1h 34m
Started Apr 17, 2026, 09:40 AM UTC· resolved Apr 17, 2026, 11:15 AM UTC
- investigating Apr 17, 2026, 09:40 AM UTC
We’re currently investigating a general issue affecting parts of the Spendesk platform. Some services may be unavailable or slower than usual. Our team is actively working to identify the root cause and restore normal service. Thank you for your patience.
- resolved Apr 17, 2026, 11:15 AM UTC
This incident has been resolved and all Spendesk services are operating normally. We’re reviewing the incident and incorporating our findings to help prevent a recurrence. We’re sorry for the disruption and appreciate your patience.
Minor April 10, 2026 All Payables page unreachable for some companies. 3d 1h All Payables module
Started Apr 10, 2026, 09:25 AM UTC· resolved Apr 13, 2026, 11:18 AM UTC
- investigating Apr 10, 2026, 09:25 AM UTC
We are currently investigating this issue.
- monitoring Apr 10, 2026, 09:30 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 13, 2026, 11:18 AM UTC
This incident has been resolved.
Minor April 8, 2026 Expenses requests showing an incorrect status 13d Expense claims
Started Apr 08, 2026, 01:00 PM UTC· resolved Apr 21, 2026, 01:58 PM UTC
- monitoring Apr 08, 2026, 01:00 PM UTC
Fixes have been implemented and further improvements are being deployed.
- monitoring Apr 09, 2026, 01:34 PM UTC
We are continuing to monitor the situation.
- resolved Apr 21, 2026, 01:58 PM UTC
This incident has been resolved.
Minor April 1, 2026 Incident impacting card creation and card operations 15m Virtual Cards, Physical Cards, Subscription Cards
Started Apr 01, 2026, 12:05 PM UTC· resolved Apr 01, 2026, 12:21 PM UTC
- investigating Apr 01, 2026, 12:05 PM UTC
We are currently investigating this issue.
- resolved Apr 01, 2026, 12:21 PM UTC
This incident has been resolved.
Major March 31, 2026 Prepare tab: Cannot Mark Payables as Ready 7h 30m Bookkeep > Prepare
Started Mar 31, 2026, 08:09 AM UTC· resolved Mar 31, 2026, 03:39 PM UTC
- investigating Mar 31, 2026, 08:09 AM UTC
We are currently investigating this issue.
- monitoring Mar 31, 2026, 10:03 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 31, 2026, 03:39 PM UTC
This incident has been resolved.