Sonos incident

Alexa Voice Control - Unable to start playback

Critical Resolved View vendor source →

Sonos experienced a critical incident on September 13, 2025 affecting Alexa Voice Control, lasting 9h 18m. The incident has been resolved; the full update timeline is below.

Started
Sep 13, 2025, 05:43 AM UTC
Resolved
Sep 13, 2025, 03:02 PM UTC
Duration
9h 18m
Detected by Pingoru
Sep 13, 2025, 05:43 AM UTC

Affected components

Alexa Voice Control

Update timeline

  1. identified Sep 13, 2025, 05:43 AM UTC

    We've identified an issue with starting music playback using Alexa Voice Control and are working with them on a fix. You may be unable to start playing music using Alexa Voice Control until it's resolved.

  2. resolved Sep 13, 2025, 03:02 PM UTC

    This incident has been resolved.