Sonos incident

Alexa Voice Control - Add Account - Partial failure

Major Resolved View vendor source →

Sonos experienced a major incident on September 15, 2026 affecting Alexa Voice Control, lasting 23h 45m. The incident has been resolved; the full update timeline is below.

Started
Sep 15, 2026, 07:26 PM UTC
Resolved
Sep 16, 2026, 07:11 PM UTC
Duration
23h 45m
Detected by Pingoru
Sep 15, 2026, 07:26 PM UTC

Affected components

Alexa Voice Control

Update timeline

  1. investigating Sep 15, 2026, 07:26 PM UTC

    We are currently investigating an issue where attempting to add Alexa Voice Control fails.

  2. identified Sep 15, 2026, 08:16 PM UTC

    We have identified an issue where users attempting to add Alexa receive a failure message. Workaround: Attempt to add again after a moment.

  3. resolved Sep 16, 2026, 07:11 PM UTC

    The incident has been resolved. Thank you for your patience.