Sonos incident

Alexa - voice control unresponsive

Major Resolved View vendor source →

Sonos experienced a major incident on May 26, 2026 affecting Alexa Voice Control, lasting 12h 17m. The incident has been resolved; the full update timeline is below.

Started
May 26, 2026, 02:10 PM UTC
Resolved
May 27, 2026, 02:27 AM UTC
Duration
12h 17m
Detected by Pingoru
May 26, 2026, 02:10 PM UTC

Affected components

Alexa Voice Control

Update timeline

  1. investigating May 26, 2026, 02:10 PM UTC

    We are currently investigating this issue.

  2. investigating May 26, 2026, 07:28 PM UTC

    We are continuing to investigate this issue.

  3. identified May 26, 2026, 10:06 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring May 27, 2026, 01:19 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 27, 2026, 02:27 AM UTC

    This incident has been resolved.