Sonos incident

Alexa Voice Control: unable to add Alexa account

Critical Resolved View vendor source →

Sonos experienced a critical incident on January 31, 2026 affecting Alexa Voice Control, lasting 23h 22m. The incident has been resolved; the full update timeline is below.

Started
Jan 31, 2026, 06:22 PM UTC
Resolved
Feb 01, 2026, 05:44 PM UTC
Duration
23h 22m
Detected by Pingoru
Jan 31, 2026, 06:22 PM UTC

Affected components

Alexa Voice Control

Update timeline

  1. identified Jan 31, 2026, 06:22 PM UTC

    We are currently investigating an issue with not being able to add an Alexa Voice account to Sonos. We will update this page when this issue is resolved.

  2. monitoring Feb 01, 2026, 03:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 01, 2026, 05:44 PM UTC

    This incident has been resolved.