Sonos incident

Sonos Backgrounds - Unable to start playback

Critical Resolved View vendor source →

Sonos experienced a critical incident on April 28, 2026 affecting Sonos Backgrounds, lasting 17m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2026, 04:11 PM UTC
Resolved
Apr 28, 2026, 04:28 PM UTC
Duration
17m
Detected by Pingoru
Apr 28, 2026, 04:11 PM UTC

Affected components

Sonos Backgrounds

Update timeline

  1. investigating Apr 28, 2026, 04:11 PM UTC

    We are currently experiencing issues with Sonos Backgrounds stopping playback suddenly, and not being able to start playback. We are currently working to resolve it.

  2. investigating Apr 28, 2026, 04:26 PM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 28, 2026, 04:28 PM UTC

    This incident has been resolved.