Sonos incident

Alexa Voice Control - Functionality Issue/Delays

Critical Resolved View vendor source →

Sonos experienced a critical incident on January 28, 2026 affecting Alexa Voice Control, lasting 2h 2m. The incident has been resolved; the full update timeline is below.

Started
Jan 28, 2026, 06:39 PM UTC
Resolved
Jan 28, 2026, 08:41 PM UTC
Duration
2h 2m
Detected by Pingoru
Jan 28, 2026, 06:39 PM UTC

Affected components

Alexa Voice Control

Update timeline

  1. identified Jan 28, 2026, 06:39 PM UTC

    We've identified a problem with Alexa Voice Control on Sonos and are working with them on a fix. You may not be able to use voice commands until it’s resolved.

  2. resolved Jan 28, 2026, 08:41 PM UTC

    This incident has been resolved.