Sonos incident

Napster - Playback issues

Critical Resolved View vendor source →

Sonos experienced a critical incident on September 15, 2025, lasting 19h 13m. The incident has been resolved; the full update timeline is below.

Started
Sep 15, 2025, 07:34 PM UTC
Resolved
Sep 16, 2025, 02:48 PM UTC
Duration
19h 13m
Detected by Pingoru
Sep 15, 2025, 07:34 PM UTC

Update timeline

  1. investigating Sep 15, 2025, 07:34 PM UTC

    We've identified a problem with Napster on Sonos and are working with them on a fix. You may be unable to start playing music from Napster until it’s resolved.

  2. resolved Sep 16, 2025, 02:48 PM UTC

    This incident has been resolved.