Solidgate Outage History
Solidgate is up right nowPingoru has recorded 58 incidents for Solidgate: 53 in the last 12 months and 14 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 1 of 720 (0%) |
| May 2026 | 4 | 6 of 744 (1%) |
| June 2026 | 5 | 336 of 720 (47%) |
| July 2026 | 7 | 13 of 744 (2%) |
| August 2026 | 2 | 1 of 744 (0%) |
| September 2026 | 7 | 22 of 720 (3%) |
| October 2026 | 4 | 10 of 567 (2%) |
Incidents, newest first
Major April 27, 2026 JPM has issue on their side 28m Providers \ Banks \ 3rd party integrations
Started Apr 27, 2026, 07:07 PM UTC· resolved Apr 27, 2026, 07:36 PM UTC
- investigating Apr 27, 2026, 07:07 PM UTC
JPMorgan has an issue on their side. We're currently experiencing issues with JPMorgan. Our team is actively investigating the matter and impact, and is in communication with the provider to resolve it.
- identified Apr 27, 2026, 07:22 PM UTC
We have contacted JPMorgan directly and they have confirmed the issue is under active investigation. Merchants with JPMorgan-routed traffic may observe higher-than-normal decline rates. We are monitoring closely and will update as resolution progresses.
- resolved Apr 27, 2026, 07:36 PM UTC
JPMorgan experienced an outage on their end. Between approximately 6:55 PM and 7:30 PM UTC on April 27, 2026, JPMorgan's payment platform was returning 'error occurred' for valid requests, causing a significant disruption to payment processing. All systems are operating normally. Merchants with JPMorgan-routed traffic should no longer experience elevated decline rates. If you continue to experience any issues, please contact our support team.
Minor April 1, 2026 Subscription reports partial degradation. 10m Reporting
Started Apr 01, 2026, 03:07 PM UTC· resolved Apr 01, 2026, 03:17 PM UTC
- identified Apr 01, 2026, 03:07 PM UTC
We are currently experiencing an issue with subscriptions reporting API only. Payments are not affected and continue to process normally. Our team has identified the root cause and is actively working on a fix. We will provide the next update shortly.
- identified Apr 01, 2026, 03:17 PM UTC
The Reporting API is now fully operational. All services are performing normally.
- resolved Apr 01, 2026, 03:17 PM UTC
This incident has been resolved.
Minor March 31, 2026 Initial card payments outage 48s Card Payments
Started Mar 31, 2026, 09:58 AM UTC· resolved Mar 31, 2026, 09:59 AM UTC
- monitoring Mar 31, 2026, 09:58 AM UTC
We experienced a brief, isolated issue affecting card payment processing. The number of impacted orders was very small. The situation has been resolved, and services are operating normally. A detailed summary will be shared directly with all affected accounts.
- resolved Mar 31, 2026, 09:59 AM UTC
This incident has been resolved.
Minor March 26, 2026 Webhook notifications disruption 1h 8m Webhook
Started Mar 26, 2026, 09:21 PM UTC· resolved Mar 26, 2026, 10:29 PM UTC
- identified Mar 26, 2026, 09:30 PM UTC
We are seeing delays in webhook notification delivery. All payments are processing successfully and all webhooks will be delivered.
- monitoring Mar 26, 2026, 09:48 PM UTC
We are seeing delays in webhook notification delivery. All payments are processing successfully and all webhooks are being delivered — no events are being lost. No action is required from merchants. The situation has stabilized and we are actively monitoring. Delays were observed during time ranges: - 19:54 UTC - 20:09 UTC - 21:21 UTC - 21:26 UTC
- resolved Mar 26, 2026, 10:29 PM UTC
This incident, involving delays in webhook notification delivery, has been fully resolved by the team. All payments were processed successfully and all webhooks has been delivered — no events were lost. No action is required from merchants. Delays were observed during time ranges: - 19:54 UTC - 20:09 UTC - 21:21 UTC - 21:26 UTC - 21:35 UTC - 21:41 UTC
Minor February 24, 2026 LiqPay has issue on their side 3h 47m Providers \ Banks \ 3rd party integrations
Started Feb 24, 2026, 10:32 PM UTC· resolved Feb 25, 2026, 02:19 AM UTC
- monitoring Feb 24, 2026, 10:32 PM UTC
LiqPay has an issue on their side. We're currently experiencing issues with LiqPay. Our team is actively investigating the matter and impact, and is in communication with the provider to resolve it.
- resolved Feb 25, 2026, 02:19 AM UTC
LiqPay resolved the issue on their side at Feb 24, 2026 - 23:00 UTC.
Minor February 21, 2026 Elevated error rate on APM payment processing –
Started Feb 21, 2026, 09:05 PM UTC· resolved Feb 21, 2026, 09:05 PM UTC
- resolved Feb 21, 2026, 09:22 PM UTC
We experienced an elevated error rate in APM payment processing due to a technical issue. This has now been resolved, and payment processing is operating normally again. Some users may have encountered difficulties completing transactions during the incident window — thank you for your patience, and please reach out if you notice any remaining impact.
Minor February 14, 2026 Subscriptions processing partial degradation 2h 52m Subscription Service
Started Feb 14, 2026, 01:12 AM UTC· resolved Feb 14, 2026, 04:05 AM UTC
- investigating Feb 14, 2026, 01:12 AM UTC
We are currently experiencing delays in subscription processing. Our team is actively working on resolving this as quickly as possible. We'll post an update as soon as possible.
- identified Feb 14, 2026, 02:43 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 14, 2026, 02:45 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 14, 2026, 04:05 AM UTC
The incident has been resolved, and subscription processing has returned to normal operation. Additional information will be shared soon.
Minor February 12, 2026 WorldPay callback responses are slower than expected. 48m Providers \ Banks \ 3rd party integrations
Started Feb 12, 2026, 08:18 PM UTC· resolved Feb 12, 2026, 09:07 PM UTC
- monitoring Feb 12, 2026, 08:18 PM UTC
We are experiencing delays in Worldpay callbacks. There is no financial risk associated with this issue. All statuses will be fixed on our side. Our team is actively communicating with the provider to resolve the issue as quickly as possible.
- monitoring Feb 12, 2026, 08:19 PM UTC
We are continuing to monitor for any further issues.
- monitoring Feb 12, 2026, 08:46 PM UTC
Provider confirmed maintenance on their side. However, we are starting to see early signs of improvements.
- resolved Feb 12, 2026, 09:07 PM UTC
Maintenance on the provider side has finished. All callbacks have been processed and statuses are now synchronized.
Major February 10, 2026 AWS Degradation Impacting Payment Form 1h 22m Solidgate Payment Form
Started Feb 10, 2026, 08:58 PM UTC· resolved Feb 10, 2026, 10:20 PM UTC
- investigating Feb 10, 2026, 08:58 PM UTC
We are currently experiencing an issue on the Amazon Web Services (AWS) side that may impact payment form accessibility for up to 15% of requests. Our team is actively investigating and monitoring the situation. We will share updates as soon as more information becomes available.
- monitoring Feb 10, 2026, 09:56 PM UTC
Early signs of recovery observed on AWS side
- resolved Feb 10, 2026, 10:20 PM UTC
This incident has been resolved.
Notice January 14, 2026 Ethoca has issue on their side. No payment processing is affected. 38m Providers \ Banks \ 3rd party integrations
Started Jan 14, 2026, 06:23 PM UTC· resolved Jan 14, 2026, 07:01 PM UTC
- monitoring Jan 14, 2026, 06:23 PM UTC
Our third-party chargeback prevention alert provider, Ethoca, is experiencing an issue on their end. Our team is actively investigating the matter and its impact and is in communication with the provider to resolve it.
- resolved Jan 14, 2026, 07:01 PM UTC
This incident has been resolved.
Minor January 13, 2026 Subscriptions potential issues 2h 16m Subscription Service
Started Jan 13, 2026, 05:07 PM UTC· resolved Jan 13, 2026, 07:24 PM UTC
- investigating Jan 13, 2026, 05:07 PM UTC
We're experiencing potential faults in Subscription service due to instabilities on our infrastructure provider's side. Our team is actively working on resolving this as quickly as possible. We will reprocess all subscriptions that are possible. We will provide further updates as necessary.
- resolved Jan 13, 2026, 07:24 PM UTC
We experienced partial AWS infrastructure unavailability, which resulted in delays in the delivery of certain events, subscription status updates, and webhook dispatches. Please note that payment processing continued to operate normally and was not affected by this incident. Any anomalies that may have occurred will be corrected. The root cause has been identified, and we are currently working on full resolution and implementing measures to prevent similar situations in the future. The incident started at 16:43 UTC and finished at 16:54 UTC. This incident has been resolved. Thank you for your understanding, and we apologize for any inconvenience this may have caused.
Minor December 5, 2025 3rd party service disruptions due to cloudflare outage 1h 18m Providers \ Banks \ 3rd party integrations
Started Dec 05, 2025, 09:17 AM UTC· resolved Dec 05, 2025, 10:35 AM UTC
- investigating Dec 05, 2025, 09:17 AM UTC
We have identified a widespread external technical issue, beginning on December 5, 2025, involving a major Cloudflare outage that is impacting several of our third-party service providers. As a result, a subset of customers may be experiencing intermittent disruptions or degraded performance for payment processing through affected payment methods. Our engineering teams are actively monitoring the situation and collaborating with our affected partners to mitigate the impact wherever possible. Please note that this event originates outside of our platform and influence. Our core systems remain fully operational. We will provide further updates as more information becomes available.
- resolved Dec 05, 2025, 10:35 AM UTC
The external technical issue related to the Cloudflare outage affecting several of our third-party service providers has now been fully resolved. All impacted services are operating normally again, and payment processing through previously affected payment methods has returned to standard performance levels. Our engineering teams have confirmed stability across all integrations, and no further impact is expected. Thank you for your patience while this incident was addressed.
Notice November 18, 2025 EPX has issue on their side 8h 13m Providers \ Banks \ 3rd party integrations
Started Nov 18, 2025, 08:34 PM UTC· resolved Nov 19, 2025, 04:47 AM UTC
- monitoring Nov 18, 2025, 08:34 PM UTC
EPX has an issue on their side. We're currently experiencing issues with EPX. Our team is actively investigating the matter and impact, and is in communication with the provider to resolve it.
- resolved Nov 19, 2025, 04:47 AM UTC
This incident has been resolved.
Notice November 18, 2025 Сloudflare Infrastructure Incident - Third Party 5h 35m Providers \ Banks \ 3rd party integrations
Started Nov 18, 2025, 12:20 PM UTC· resolved Nov 18, 2025, 05:56 PM UTC
- monitoring Nov 18, 2025, 12:20 PM UTC
Cloudflare is experiencing an ongoing global infrastructure incident that began earlier today, affecting various internet services worldwide. Our team is actively monitoring the situation and will provide updates when necessary. For more information, please refer to Cloudflare's status page: https://www.cloudflarestatus.com/
- resolved Nov 18, 2025, 05:56 PM UTC
This incident has been resolved.
Minor November 14, 2025 Payment form Apple Pay payments issues 2h 26m Solidgate Payment Form
Started Nov 14, 2025, 02:52 PM UTC· resolved Nov 14, 2025, 05:19 PM UTC
- investigating Nov 14, 2025, 02:52 PM UTC
We are currently experiencing an issue with Apple Pay payments. Our team is investigating the root cause of the problem and working on restoring full functionality as quickly as possible. We'll post an update as soon as possible.
- monitoring Nov 14, 2025, 02:57 PM UTC
The fix has been implemented, and we are now monitoring the results to ensure the issue is fully resolved.
- resolved Nov 14, 2025, 05:19 PM UTC
This incident, involving Apple Pay payments from Payment Form and Payment Page, has been fully resolved by the team. The incident started at 14:37 UTC and ended at 14:53 UTC.
Minor October 23, 2025 TSYS has issue on their side 3h 12m Providers \ Banks \ 3rd party integrations
Started Oct 23, 2025, 04:00 PM UTC· resolved Oct 23, 2025, 07:12 PM UTC
- monitoring Oct 23, 2025, 04:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 23, 2025, 07:12 PM UTC
This incident has been resolved.
Minor October 16, 2025 PayPal has issue on their side 3h 9m Providers \ Banks \ 3rd party integrations
Started Oct 16, 2025, 05:35 PM UTC· resolved Oct 16, 2025, 08:44 PM UTC
- monitoring Oct 16, 2025, 05:35 PM UTC
PayPal has an issue on their side. We're currently experiencing issues with PayPal. Our team is actively investigating the matter and impact, and is in communication with the provider to resolve it.
- resolved Oct 16, 2025, 08:44 PM UTC
This incident has been resolved.
Minor October 16, 2025 Paypal has issue on their side 1h 19m Providers \ Banks \ 3rd party integrations
Started Oct 16, 2025, 03:27 PM UTC· resolved Oct 16, 2025, 04:46 PM UTC
- identified Oct 16, 2025, 03:27 PM UTC
Paypal has an issue on their side. We are currently experiencing issues with PayPal. Our team is investigating the impact and working with the provider to resolve the issue.
- monitoring Oct 16, 2025, 04:34 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 16, 2025, 04:46 PM UTC
Issue involving our 3rd Party partner, PayPal, has been fully resolved. The issue started at 15:10 UTC and finished at 16:26 UTC.
Major October 15, 2025 TrustPay has issue on their side 2h 32m Providers \ Banks \ 3rd party integrations
Started Oct 15, 2025, 12:58 AM UTC· resolved Oct 15, 2025, 03:30 AM UTC
- identified Oct 15, 2025, 12:58 AM UTC
TrustPay has an issue on their side. We're currently experiencing issues with TrustPay. Our team is actively investigating the matter and impact, and is in communication with the provider to resolve it.
- monitoring Oct 15, 2025, 02:12 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 15, 2025, 03:30 AM UTC
This incident has been resolved.