Solidgate had 43 outages in the last 2 years totaling 881h 40m of downtime — averaging 1.8 incidents per month.
There were 43 Solidgate outages since October 1, 2025 totaling 881h 40m of downtime. Each is summarised below — incident details, duration, and resolution information.
JPMorgan has an issue on their side. We're currently experiencing issues with JPMorgan. Our team is actively investigating the matter and impact, and is in communication with the provider to resolve it.
This incident has been resolved.
Due to an issue on Google's side, the Google Pay button fails to initialize and users see an error when attempting to pay. All other payment methods are unaffected. Awaiting upstream resolution from Google.
Google Pay has been restored on Google's side. We will continue monitoring for a short period to confirm stability.
This incident has been resolved.
We're experiencing delays in subscription payment processing and webhook delivery. Non-subscription payments are processed as normal, but might taken longer than usual to appear in Hub. Our team has identified the issue and working actively on resolving this as quickly as possible. We will post an update shortly
The issue could have been observed between approximately 15:40 and 16:40 UTC today. Events that were delayed during the incident have since been delivered successfully. All impacted systems have recovered and we continue to monitor closely.
No issues were observed since recovery. The incident is resolved.
We've experienced delays in subscription payment processing and webhook delivery. Non-subscription payments were processed as normal, but might have taken longer than usual to appear in Hub. Our team has resolved the issue and is actively monitoring system recovery.
All systems have recovered. We continue to monitor the system to ensure its stability.
No issues were observed since recovery. The incident is resolved.
Mastercard network tokens has an issue on their side. We're currently experiencing issues with Mastercard network tokens. Our team is actively investigating the matter and impact, and is in communication with the provider to resolve it.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
We think the impact from the issue is over.
We're experiencing potential faults in card payments processing. Our team is actively working on resolving this as quickly as possible. We'll post an update as soon as possible.
We're experiencing potential faults in card payments processing. Our team is actively working on resolving this as quickly as possible. We'll post an update as soon as possible.
Dlocal has an issue on their side. We're currently experiencing issues with Dlocal. Our team is actively investigating the matter and impact, and is in communication with the provider to resolve it.
An issue with our third-party partner Dlocal, affecting APM payment methods only, occurred between 12:57 PM and 1:13 PM. The issue has been fully resolved.
Paysafe has an issue on their side. We're currently experiencing issues with Paysafe. Our team is actively investigating the matter and impact, and is in communication with the provider to resolve it.
Issue involving our 3rd Party partner Paysafe, has been fully resolved. Issue started at 1:27 PM and finished at 4:29 PM. This issue has been fully resolved.
A network performance degradation at the cloud infrastructure provider (AWS) in the US between 10:56 and 11:11 UTC affected the availability of several acquiring partners. In rare cases, orders may have been impacted during this window. However, our routing and cascading redirected traffic to healthy providers, minimizing the effect. No action is required from merchants. All systems have recovered and are operating normally. We are monitoring closely and will post a final update within 60 minutes.
From 11:53 to 11:57 UTC, we observed degradation affecting the TSYS acquiring connection and Mastercard network token provisioning (SCOF/MDES), related to the ongoing US network degradation. Our cascading redirected affected acquiring traffic to healthy providers, and network token transactions automatically fell back to bank card tokens, so payment processing continued without interruption. No action is required from merchants. The affected services have recovered; we are monitoring closely and will provide a further update within 30 minutes.
All network routes had been fully restored on AWS side at 11:59 AM UTC, incident has been resolved.
Blik has an issue on their side. We're currently experiencing issues with Blik. Our team is actively investigating the matter and impact, and is in communication with the provider to resolve it.
Issue involving our 3rd Party partner Blik, has been fully resolved. Issue started at 9:33 PM and finished at 10:08 PM. This issue has been fully resolved.
We experienced delays in callback handling for card payment operations between approximately 12:19 UTC and 12:37 UTC today. The issue has been resolved, and all operations are now processing normally. We are continuing to monitor the system closely to ensure ongoing stability. During this period, settle, refund, and void operations were processing slower than normal, with some transactions taking over 30 seconds to complete.
This incident has been resolved.
Open Banking has an issue on their side. Our team is actively investigating the matter and its impact, and is in communication with the provider to resolve it.
This incident, involving Open Banking, has been fully resolved. Incident started at 1:27 PM UTC and finished at 1:51 PM UTC. This incident has been resolved.
We're experiencing potential faults in alternative payment method Blik processing. Our team is actively working on resolving this as quickly as possible. We'll post an update as soon as possible.
This incident, involving Blik payment service, has been fully resolved by the team. Incident started at June 30 08:00 AM UTC and finished at July 1 10:32 AM UTC.
Paycom has an issue on their side. We're currently experiencing issues with Paycom. Our team is actively investigating the matter and impact, and is in communication with the provider to resolve it.
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Worldpay has an issue on their side. We're currently experiencing issues with Worldpay. Our team is actively investigating the matter and impact, and is in communication with the provider to resolve it.
Issue involving our 3rd Party partner Worldpay, has been fully resolved. Issue started at 7:52 PM and finished at 8:29 PM. This issue has been fully resolved.
Paycom has an issue on their side. We're currently experiencing issues with Paycom. Our team is actively investigating the matter and impact, and is in communication with the provider to resolve it.
Issue involving our 3rd Party partner Paycom, has been fully resolved. Issue started at 7:52 PM and finished at 8:29 PM. This issue has been fully resolved.
We experienced an issue affecting the post-payment experience on the payment form. In some cases, the success redirect did not trigger and the success event did not fire, causing customers to see a declined status after a successful transaction. The issue has been resolved and the fix has been deployed. Payments were processed and webhooks were delivered as expected throughout the incident. No orders were lost.
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Adyen has an issue on their side. We're currently experiencing issues with Adyen. Our team is actively investigating the matter and impact, and is in communication with the provider to resolve it.
We are experiencing an issue affecting American Express (Amex) transactions processed through Adyen. The root cause has been identified on Adyen's side and we are working with them directly to resolve it. All other card schemes are operating normally. Affected merchants will be contacted directly.
We are experiencing an issue affecting American Express (Amex) transactions processed through Adyen. The root cause has been identified on Adyen's side and we are working with them directly to resolve it. All other card schemes are operating normally. Our team is adjusting routing where necessary to minimize impact. Affected merchants will be contacted directly.
We think the impact from the issue is over.
Liqpay has an issue on their side. We're currently experiencing issues with Liqpay. Our team is actively investigating the matter and impact, and is in communication with the provider to resolve it.
We are continuing to monitor for any further issues.
This incident has been resolved.
Nuvei has an issue on their side. We're currently experiencing issues with Nuvei. Our team is actively investigating the matter and impact, and is in communication with the provider to resolve it.
Issue involving our 3rd Party partner Nuvei, has been fully resolved. Issue started at 6:08 AM UTC and finished at 7:06:39 AM UTC. This issue has been fully resolved.
We have identified a partial performance degradation affecting the payment form. A fix is actively being deployed. We will follow up separately with a list of affected orders. No action is required.
The issue has been resolved. Impact was limited to the US region. The payment form is operating normally. The incident was active from 17:47 to 18:06 UTC. We will reach out directly to affected merchants with a list of impacted orders.
Checkout has an issue on their side. We're currently experiencing issues with Checkout. Our team is actively investigating the matter and impact, and is in communication with the provider to resolve it.
This incident has been resolved.
JPMorgan has an issue on their side. We're currently experiencing issues with JPMorgan. Our team is actively investigating the matter and impact, and is in communication with the provider to resolve it.
We have contacted JPMorgan directly and they have confirmed the issue is under active investigation. Merchants with JPMorgan-routed traffic may observe higher-than-normal decline rates. We are monitoring closely and will update as resolution progresses.
JPMorgan experienced an outage on their end. Between approximately 6:55 PM and 7:30 PM UTC on April 27, 2026, JPMorgan's payment platform was returning 'error occurred' for valid requests, causing a significant disruption to payment processing. All systems are operating normally. Merchants with JPMorgan-routed traffic should no longer experience elevated decline rates. If you continue to experience any issues, please contact our support team.
We are currently experiencing an issue with subscriptions reporting API only. Payments are not affected and continue to process normally. Our team has identified the root cause and is actively working on a fix. We will provide the next update shortly.
The Reporting API is now fully operational. All services are performing normally.
This incident has been resolved.
We experienced a brief, isolated issue affecting card payment processing. The number of impacted orders was very small. The situation has been resolved, and services are operating normally. A detailed summary will be shared directly with all affected accounts.
This incident has been resolved.