Solidgate Outage History

There were 11 Solidgate outages since February 10, 2026 totaling 12h 55m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.solidgate.com

Major April 27, 2026

JPM has issue on their side

Detected by Pingoru: Apr 27, 2026, 07:07 PM UTC
Resolved: Apr 27, 2026, 07:36 PM UTC
Duration: 28m

Affected: Providers \ Banks \ 3rd party integrations

Timeline · 3 updates

investigating Apr 27, 2026, 07:07 PM UTC

JPMorgan has an issue on their side. We're currently experiencing issues with JPMorgan. Our team is actively investigating the matter and impact, and is in communication with the provider to resolve it.
identified Apr 27, 2026, 07:22 PM UTC

We have contacted JPMorgan directly and they have confirmed the issue is under active investigation. Merchants with JPMorgan-routed traffic may observe higher-than-normal decline rates. We are monitoring closely and will update as resolution progresses.
resolved Apr 27, 2026, 07:36 PM UTC

JPMorgan experienced an outage on their end. Between approximately 6:55 PM and 7:30 PM UTC on April 27, 2026, JPMorgan's payment platform was returning 'error occurred' for valid requests, causing a significant disruption to payment processing. All systems are operating normally. Merchants with JPMorgan-routed traffic should no longer experience elevated decline rates. If you continue to experience any issues, please contact our support team.

Read the full incident report →

Major April 20, 2026

Card processing potential issues

Detected by Pingoru: Apr 20, 2026, 07:02 PM UTC
Resolved: Apr 20, 2026, 07:26 PM UTC
Duration: 23m

Affected: Card Payments

Timeline · 3 updates

investigating Apr 20, 2026, 07:02 PM UTC

We're experiencing potential faults in card payments processing. Our team is actively working on resolving this as quickly as possible. We'll post an update as soon as possible.
monitoring Apr 20, 2026, 07:16 PM UTC

Card payments were unavailable between 18:50 and 18:59 UTC due to a database failure. All systems are now operating normally. We are investigating the root cause and will follow up with an impact report including affected payments.
resolved Apr 20, 2026, 07:26 PM UTC

This incident, involving card payments unavailability due to DB failure, has been fully resolved by the team. Incident started at 18:50:00 UTC and finished at 18:55:30 UTC. This incident has been resolved.

Read the full incident report →

Minor April 1, 2026

Subscription reports partial degradation.

Detected by Pingoru: Apr 01, 2026, 03:07 PM UTC
Resolved: Apr 01, 2026, 03:17 PM UTC
Duration: 10m

Affected: Reporting

Timeline · 3 updates

identified Apr 01, 2026, 03:07 PM UTC

We are currently experiencing an issue with subscriptions reporting API only. Payments are not affected and continue to process normally. Our team has identified the root cause and is actively working on a fix. We will provide the next update shortly.
identified Apr 01, 2026, 03:17 PM UTC

The Reporting API is now fully operational. All services are performing normally.
resolved Apr 01, 2026, 03:17 PM UTC

This incident has been resolved.

Read the full incident report →

Minor March 31, 2026

Initial card payments outage

Detected by Pingoru: Mar 31, 2026, 09:58 AM UTC
Resolved: Mar 31, 2026, 09:59 AM UTC
Duration: 48s

Affected: Card Payments

Timeline · 2 updates

monitoring Mar 31, 2026, 09:58 AM UTC

We experienced a brief, isolated issue affecting card payment processing. The number of impacted orders was very small. The situation has been resolved, and services are operating normally. A detailed summary will be shared directly with all affected accounts.
resolved Mar 31, 2026, 09:59 AM UTC

This incident has been resolved.

Read the full incident report →

Minor March 26, 2026

Webhook notifications disruption

Detected by Pingoru: Mar 26, 2026, 09:21 PM UTC
Resolved: Mar 26, 2026, 10:29 PM UTC
Duration: 1h 8m

Affected: Webhook

Timeline · 3 updates

identified Mar 26, 2026, 09:30 PM UTC

We are seeing delays in webhook notification delivery. All payments are processing successfully and all webhooks will be delivered.
monitoring Mar 26, 2026, 09:48 PM UTC

We are seeing delays in webhook notification delivery. All payments are processing successfully and all webhooks are being delivered — no events are being lost. No action is required from merchants. The situation has stabilized and we are actively monitoring. Delays were observed during time ranges: - 19:54 UTC - 20:09 UTC - 21:21 UTC - 21:26 UTC
resolved Mar 26, 2026, 10:29 PM UTC

This incident, involving delays in webhook notification delivery, has been fully resolved by the team. All payments were processed successfully and all webhooks has been delivered — no events were lost. No action is required from merchants. Delays were observed during time ranges: - 19:54 UTC - 20:09 UTC - 21:21 UTC - 21:26 UTC - 21:35 UTC - 21:41 UTC

Read the full incident report →

Minor March 15, 2026

JPMorgan has issue on their side

Detected by Pingoru: Mar 15, 2026, 05:33 AM UTC
Resolved: Mar 15, 2026, 07:25 AM UTC
Duration: 1h 52m

Affected: Providers \ Banks \ 3rd party integrations

Timeline · 2 updates

monitoring Mar 15, 2026, 05:33 AM UTC

JPMorgan has an issue on their side. We're currently experiencing issues with JPMorgan. Our team is actively investigating the matter and impact, and is in communication with the provider to resolve it.
resolved Mar 15, 2026, 07:25 AM UTC

Issue involving our 3rd Party partner JPMorgan, has been fully resolved. Issue started at 05:03 UTC and finished at 07:05 UTC. This issue has been fully resolved.

Read the full incident report →

Minor February 24, 2026

LiqPay has issue on their side

Detected by Pingoru: Feb 24, 2026, 10:32 PM UTC
Resolved: Feb 25, 2026, 02:19 AM UTC
Duration: 3h 47m

Affected: Providers \ Banks \ 3rd party integrations

Timeline · 2 updates

monitoring Feb 24, 2026, 10:32 PM UTC

LiqPay has an issue on their side. We're currently experiencing issues with LiqPay. Our team is actively investigating the matter and impact, and is in communication with the provider to resolve it.
resolved Feb 25, 2026, 02:19 AM UTC

LiqPay resolved the issue on their side at Feb 24, 2026 - 23:00 UTC.

Read the full incident report →

Minor February 21, 2026

Elevated error rate on APM payment processing

Detected by Pingoru: Feb 21, 2026, 09:05 PM UTC
Resolved: Feb 21, 2026, 09:05 PM UTC
Duration: —

Timeline · 1 update

resolved Feb 21, 2026, 09:22 PM UTC

We experienced an elevated error rate in APM payment processing due to a technical issue. This has now been resolved, and payment processing is operating normally again. Some users may have encountered difficulties completing transactions during the incident window — thank you for your patience, and please reach out if you notice any remaining impact.

Read the full incident report →

Minor February 14, 2026

Subscriptions processing partial degradation

Detected by Pingoru: Feb 14, 2026, 01:12 AM UTC
Resolved: Feb 14, 2026, 04:05 AM UTC
Duration: 2h 52m

Affected: Subscription Service

Timeline · 4 updates

investigating Feb 14, 2026, 01:12 AM UTC

We are currently experiencing delays in subscription processing. Our team is actively working on resolving this as quickly as possible. We'll post an update as soon as possible.
identified Feb 14, 2026, 02:43 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Feb 14, 2026, 02:45 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Feb 14, 2026, 04:05 AM UTC

The incident has been resolved, and subscription processing has returned to normal operation. Additional information will be shared soon.

Read the full incident report →

Minor February 12, 2026

WorldPay callback responses are slower than expected.

Detected by Pingoru: Feb 12, 2026, 08:18 PM UTC
Resolved: Feb 12, 2026, 09:07 PM UTC
Duration: 48m

Affected: Providers \ Banks \ 3rd party integrations

Timeline · 4 updates

monitoring Feb 12, 2026, 08:18 PM UTC

We are experiencing delays in Worldpay callbacks. There is no financial risk associated with this issue. All statuses will be fixed on our side. Our team is actively communicating with the provider to resolve the issue as quickly as possible.
monitoring Feb 12, 2026, 08:19 PM UTC

We are continuing to monitor for any further issues.
monitoring Feb 12, 2026, 08:46 PM UTC

Provider confirmed maintenance on their side. However, we are starting to see early signs of improvements.
resolved Feb 12, 2026, 09:07 PM UTC

Maintenance on the provider side has finished. All callbacks have been processed and statuses are now synchronized.

Read the full incident report →

Major February 10, 2026

AWS Degradation Impacting Payment Form

Detected by Pingoru: Feb 10, 2026, 08:58 PM UTC
Resolved: Feb 10, 2026, 10:20 PM UTC
Duration: 1h 22m

Affected: Solidgate Payment Form

Timeline · 3 updates

investigating Feb 10, 2026, 08:58 PM UTC

We are currently experiencing an issue on the Amazon Web Services (AWS) side that may impact payment form accessibility for up to 15% of requests. Our team is actively investigating and monitoring the situation. We will share updates as soon as more information becomes available.
monitoring Feb 10, 2026, 09:56 PM UTC

Early signs of recovery observed on AWS side
resolved Feb 10, 2026, 10:20 PM UTC

This incident has been resolved.

Read the full incident report →

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