Solidgate Outage History
Solidgate is up right nowPingoru has recorded 59 incidents for Solidgate: 53 in the last 12 months and 14 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 1 of 720 (0%) |
| May 2026 | 4 | 6 of 744 (1%) |
| June 2026 | 5 | 11 of 720 (2%) |
| July 2026 | 7 | 6 of 744 (1%) |
| August 2026 | 2 | 1 of 744 (0%) |
| September 2026 | 7 | 22 of 720 (3%) |
| October 2026 | 5 | 9 of 744 (1%) |
| November 2026 | 0 | 0 of 33 (0%) |
Incidents, newest first
Major October 29, 2026 Unlimit (PSP) has issue on their side 54m Providers \ Banks \ 3rd party integrations
Started Oct 29, 2026, 12:41 PM UTC· resolved Oct 29, 2026, 01:36 PM UTC
- monitoring Oct 29, 2026, 12:41 PM UTC
Unlimit has an issue on their side. We're currently experiencing issues with Unlimit. Our team is actively investigating the matter and impact, and is in communication with the provider to resolve it.
- resolved Oct 29, 2026, 01:36 PM UTC
Issue involving our 3rd Party partner Unlimit, has been fully resolved. Issue started at 12:41 PM and finished at 13:18 PM. This issue has been fully resolved.
Notice October 21, 2026 JPMorgan has issue on their side 2h 1m Providers \ Banks \ 3rd party integrations
Started Oct 21, 2026, 05:42 AM UTC· resolved Oct 21, 2026, 07:43 AM UTC
- monitoring Oct 21, 2026, 05:42 AM UTC
JPMorgan has an issue on their side. We're currently experiencing issues with settlement operations on JPMorgan. Our team is actively investigating the matter and impact, and is in communication with the provider to resolve it.
- resolved Oct 21, 2026, 07:43 AM UTC
This incident has been resolved.
Minor October 20, 2026 Revolut has issue on their side 5h 39m Providers \ Banks \ 3rd party integrations
Started Oct 20, 2026, 12:52 PM UTC· resolved Oct 20, 2026, 06:32 PM UTC
- monitoring Oct 20, 2026, 12:52 PM UTC
Revolut has an issue on their side. We're currently experiencing issues with Revolut. Our team is actively investigating the matter and impact, and is in communication with the provider to resolve it.
- monitoring Oct 20, 2026, 02:19 PM UTC
The issues were related to a regional GCP outage. We are continuing to monitor the situation for any further impact.
- resolved Oct 20, 2026, 06:32 PM UTC
This incident has been resolved.
Minor October 15, 2026 Card processing potential issues 1h 44m Card Payments
Started Oct 15, 2026, 10:30 AM UTC· resolved Oct 15, 2026, 12:14 PM UTC
- investigating Oct 15, 2026, 10:30 AM UTC
We're experiencing potential faults in card payments processing. Our team is actively working on resolving this as quickly as possible. We'll post an update as soon as possible.
- investigating Oct 15, 2026, 10:34 AM UTC
We are currently investigating an increased rate of payment declines returning error codes 6.03 and 7.01, which is affecting a portion of transactions processed through our platform. As a result, some recurring payments may experience delays, and affected transactions will be retried automatically once the issue is resolved, so no action is required from merchants at this time. We will provide further updates as necessary.
- identified Oct 15, 2026, 11:45 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 15, 2026, 12:14 PM UTC
Between 10:09 and 12:06 UTC on October 15, a small number of recurring payments using saved card tokens were declined with error code 6.03. The issue was limited to token-based recurring payments. First-time payments, whether with manually entered card details or digital wallets such as Apple Pay and Google Pay, were not affected. The issue has been fully mitigated and we are seeing no further related declines. Saved card tokens remained valid throughout, so affected payments can be safely retried. What this means for you Solidgate Subscriptions engine: affected payments will be retried automatically. No action is needed. Merchant-initiated (MIT) payments via API (your own subscription engine): please resend the payment requests that were declined with code 6.03 during this window, or we can do it on your behalf. Affected merchants will be contacted directly with details. Impact: Small number of recurring payments with saved card tokens, 10:09–11:55 UTC Action required: None for Subscriptions. MIT via API: retry declined requests, or ask us to retry them for you.
Minor October 1, 2026 Login issues in HUB 40m Management Portal
Started Oct 01, 2026, 11:42 AM UTC· resolved Oct 01, 2026, 12:23 PM UTC
- monitoring Oct 01, 2026, 11:42 AM UTC
We experienced issues with logging in to HUB from 11:20 to 11:29 UTC, and some login attempts failed during that time. The system is now back to normal.
- resolved Oct 01, 2026, 12:23 PM UTC
This incident has been resolved.
Minor September 29, 2026 [LiqPay] has issue on their side 11m Card Payments, Providers \ Banks \ 3rd party integrations
Started Sep 29, 2026, 07:40 AM UTC· resolved Sep 29, 2026, 07:51 AM UTC
- monitoring Sep 29, 2026, 07:40 AM UTC
[LiqPay] has an issue on their side. We're currently experiencing issues with LiqPay. Our team is actively investigating the matter and impact, and is in communication with the provider to resolve it.
- monitoring Sep 29, 2026, 07:50 AM UTC
[LiqPay] has an issue on their side. We're currently experiencing issues with LiqPay. Our team is actively investigating the matter and impact, and is in communication with the provider to resolve it.
- resolved Sep 29, 2026, 07:51 AM UTC
This incident has been resolved.
Major September 16, 2026 JPMorgan has issue on their side 42m Providers \ Banks \ 3rd party integrations
Started Sep 16, 2026, 06:32 PM UTC· resolved Sep 16, 2026, 07:15 PM UTC
- monitoring Sep 16, 2026, 06:32 PM UTC
JPMorgan has an issue on their side. We're currently experiencing issues with JPMorgan. Our team is actively investigating the matter and impact, and is in communication with the provider to resolve it.
- resolved Sep 16, 2026, 07:15 PM UTC
This incident has been resolved.
Major September 16, 2026 Google Pay has issues on their side 1h 46m Providers \ Banks \ 3rd party integrations
Started Sep 16, 2026, 03:42 PM UTC· resolved Sep 16, 2026, 05:28 PM UTC
- investigating Sep 16, 2026, 03:42 PM UTC
Due to an issue on Google's side, the Google Pay button fails to initialize and users see an error when attempting to pay. All other payment methods are unaffected. Awaiting upstream resolution from Google.
- monitoring Sep 16, 2026, 05:12 PM UTC
Google Pay has been restored on Google's side. We will continue monitoring for a short period to confirm stability.
- resolved Sep 16, 2026, 05:28 PM UTC
This incident has been resolved.
Major September 14, 2026 Webhook delivery disruption 1h 17m Card Payments, Subscription Service, Webhook
Started Sep 14, 2026, 04:17 PM UTC· resolved Sep 14, 2026, 05:34 PM UTC
- identified Sep 14, 2026, 04:17 PM UTC
We're experiencing delays in subscription payment processing and webhook delivery. Non-subscription payments are processed as normal, but might taken longer than usual to appear in Hub. Our team has identified the issue and working actively on resolving this as quickly as possible. We will post an update shortly
- monitoring Sep 14, 2026, 05:01 PM UTC
The issue could have been observed between approximately 15:40 and 16:40 UTC today. Events that were delayed during the incident have since been delivered successfully. All impacted systems have recovered and we continue to monitor closely.
- resolved Sep 14, 2026, 05:34 PM UTC
No issues were observed since recovery. The incident is resolved.
Minor September 13, 2026 Delays in subscription processing, webhook delivery, and order visibility in Hub 9h 16m Subscription Service, Webhook
Started Sep 13, 2026, 11:01 PM UTC· resolved Sep 14, 2026, 08:18 AM UTC
- monitoring Sep 13, 2026, 11:01 PM UTC
We've experienced delays in subscription payment processing and webhook delivery. Non-subscription payments were processed as normal, but might have taken longer than usual to appear in Hub. Our team has resolved the issue and is actively monitoring system recovery.
- monitoring Sep 13, 2026, 11:30 PM UTC
All systems have recovered. We continue to monitor the system to ensure its stability.
- resolved Sep 14, 2026, 08:18 AM UTC
No issues were observed since recovery. The incident is resolved.
Minor September 11, 2026 Delays in subscription processing, webhook delivery, and order visibility in Hub 4h 25m Subscription Service, Webhook
Started Sep 11, 2026, 01:28 PM UTC· resolved Sep 11, 2026, 05:53 PM UTC
- investigating Sep 11, 2026, 01:28 PM UTC
We're experiencing delays in subscription payment processing and webhook delivery. Non-subscription payments are processed as normal, but may take longer than usual to appear in Hub. Our team is actively working on resolving this as quickly as possible. We will post an update shortly.
- monitoring Sep 11, 2026, 02:36 PM UTC
The issue has been resolved, and all operations are now processing normally. We are continuing to monitor the system closely to ensure ongoing stability.
- monitoring Sep 11, 2026, 02:43 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 11, 2026, 05:53 PM UTC
This incident has been resolved.
Minor September 3, 2026 Mastercard has issue on their side 4h 44m Card Payments, Solidgate Payment Form, Providers \ Banks \ 3rd party integrations
Started Sep 03, 2026, 03:16 PM UTC· resolved Sep 03, 2026, 08:00 PM UTC
- monitoring Sep 03, 2026, 03:16 PM UTC
Mastercard network tokens has an issue on their side. We're currently experiencing issues with Mastercard network tokens. Our team is actively investigating the matter and impact, and is in communication with the provider to resolve it.
- monitoring Sep 03, 2026, 03:27 PM UTC
We are continuing to monitor for any further issues.
- monitoring Sep 03, 2026, 07:31 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 03, 2026, 08:00 PM UTC
We think the impact from the issue is over.
Notice August 21, 2026 Card processing potential issues 11m Card Payments
Started Aug 21, 2026, 02:22 PM UTC· resolved Aug 21, 2026, 02:33 PM UTC
- investigating Aug 21, 2026, 02:22 PM UTC
We're experiencing potential faults in card payments processing. Our team is actively working on resolving this as quickly as possible. We'll post an update as soon as possible.
- resolved Aug 21, 2026, 02:33 PM UTC
We observed a brief increase in payment processing latency. No transactions failed and no orders were impacted. Processing times have since returned to normal.
Major August 15, 2026 Card processing potential issues 44m Card Payments, Providers \ Banks \ 3rd party integrations
Started Aug 15, 2026, 02:59 AM UTC· resolved Aug 15, 2026, 03:44 AM UTC
- identified Aug 15, 2026, 02:59 AM UTC
Paysafe has issue on their side
- identified Aug 15, 2026, 03:05 AM UTC
We're currently experiencing issues with Paysafe. Our team is actively investigating the matter and impact, and is in communication with the provider to resolve it.
- resolved Aug 15, 2026, 03:44 AM UTC
Issue involving our 3rd Party partner Paysafe, has been fully resolved. Issue started at 2:33 AM and finished at 3:06 AM. This issue has been fully resolved.
Notice July 28, 2026 Dlocal has issue on their side 20m Providers \ Banks \ 3rd party integrations
Started Jul 28, 2026, 01:12 PM UTC· resolved Jul 28, 2026, 01:32 PM UTC
- monitoring Jul 28, 2026, 01:12 PM UTC
Dlocal has an issue on their side. We're currently experiencing issues with Dlocal. Our team is actively investigating the matter and impact, and is in communication with the provider to resolve it.
- resolved Jul 28, 2026, 01:32 PM UTC
An issue with our third-party partner Dlocal, affecting APM payment methods only, occurred between 12:57 PM and 1:13 PM. The issue has been fully resolved.
Minor July 26, 2026 Paysafe has issue on their side 2h 52m Providers \ Banks \ 3rd party integrations
Started Jul 26, 2026, 02:08 PM UTC· resolved Jul 26, 2026, 05:00 PM UTC
- monitoring Jul 26, 2026, 02:08 PM UTC
Paysafe has an issue on their side. We're currently experiencing issues with Paysafe. Our team is actively investigating the matter and impact, and is in communication with the provider to resolve it.
- resolved Jul 26, 2026, 05:00 PM UTC
Issue involving our 3rd Party partner Paysafe, has been fully resolved. Issue started at 1:27 PM and finished at 4:29 PM. This issue has been fully resolved.
Notice July 24, 2026 Network Performance Issues in US 1h 55m Card Payments, Webhook, Solidgate Payment Form, Providers \ Banks \ 3rd party integrations
Started Jul 24, 2026, 11:44 AM UTC· resolved Jul 24, 2026, 01:40 PM UTC
- monitoring Jul 24, 2026, 11:44 AM UTC
A network performance degradation at the cloud infrastructure provider (AWS) in the US between 10:56 and 11:11 UTC affected the availability of several acquiring partners. In rare cases, orders may have been impacted during this window. However, our routing and cascading redirected traffic to healthy providers, minimizing the effect. No action is required from merchants. All systems have recovered and are operating normally. We are monitoring closely and will post a final update within 60 minutes.
- monitoring Jul 24, 2026, 12:04 PM UTC
From 11:53 to 11:57 UTC, we observed degradation affecting the TSYS acquiring connection and Mastercard network token provisioning (SCOF/MDES), related to the ongoing US network degradation. Our cascading redirected affected acquiring traffic to healthy providers, and network token transactions automatically fell back to bank card tokens, so payment processing continued without interruption. No action is required from merchants. The affected services have recovered; we are monitoring closely and will provide a further update within 30 minutes.
- resolved Jul 24, 2026, 01:40 PM UTC
All network routes had been fully restored on AWS side at 11:59 AM UTC, incident has been resolved.
Notice July 20, 2026 Blik has issue on their side 5h 15m Providers \ Banks \ 3rd party integrations
Started Jul 20, 2026, 09:53 PM UTC· resolved Jul 21, 2026, 03:09 AM UTC
- monitoring Jul 20, 2026, 09:53 PM UTC
Blik has an issue on their side. We're currently experiencing issues with Blik. Our team is actively investigating the matter and impact, and is in communication with the provider to resolve it.
- resolved Jul 21, 2026, 03:09 AM UTC
Issue involving our 3rd Party partner Blik, has been fully resolved. Issue started at 9:33 PM and finished at 10:08 PM. This issue has been fully resolved.
Minor July 8, 2026 Card Payment Processing Delays 1h 15m Card Payments
Started Jul 08, 2026, 01:12 PM UTC· resolved Jul 08, 2026, 02:27 PM UTC
- monitoring Jul 08, 2026, 01:12 PM UTC
We experienced delays in callback handling for card payment operations between approximately 12:19 UTC and 12:37 UTC today. The issue has been resolved, and all operations are now processing normally. We are continuing to monitor the system closely to ensure ongoing stability. During this period, settle, refund, and void operations were processing slower than normal, with some transactions taking over 30 seconds to complete.
- resolved Jul 08, 2026, 02:27 PM UTC
This incident has been resolved.
Minor July 7, 2026 Open Banking has issue on their side 53m Alternative Payments, Providers \ Banks \ 3rd party integrations
Started Jul 07, 2026, 02:00 PM UTC· resolved Jul 07, 2026, 02:54 PM UTC
- monitoring Jul 07, 2026, 02:00 PM UTC
Open Banking has an issue on their side. Our team is actively investigating the matter and its impact, and is in communication with the provider to resolve it.
- resolved Jul 07, 2026, 02:54 PM UTC
This incident, involving Open Banking, has been fully resolved. Incident started at 1:27 PM UTC and finished at 1:51 PM UTC. This incident has been resolved.
Minor July 1, 2026 Resolved: Blik Payments potential issues 37m Alternative Payments, Providers \ Banks \ 3rd party integrations
Started Jul 01, 2026, 10:34 AM UTC· resolved Jul 01, 2026, 11:12 AM UTC
- monitoring Jul 01, 2026, 10:34 AM UTC
We're experiencing potential faults in alternative payment method Blik processing. Our team is actively working on resolving this as quickly as possible. We'll post an update as soon as possible.
- resolved Jul 01, 2026, 11:12 AM UTC
This incident, involving Blik payment service, has been fully resolved by the team. Incident started at June 30 08:00 AM UTC and finished at July 1 10:32 AM UTC.
Notice June 25, 2026 Paycom has issue on their side 5h 21m Providers \ Banks \ 3rd party integrations
Started Jun 25, 2026, 01:30 AM UTC· resolved Jun 25, 2026, 06:52 AM UTC
- monitoring Jun 25, 2026, 01:30 AM UTC
Paycom has an issue on their side. We're currently experiencing issues with Paycom. Our team is actively investigating the matter and impact, and is in communication with the provider to resolve it.
- resolved Jun 25, 2026, 06:52 AM UTC
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Minor June 23, 2026 Worldpay has issue on their side 10h 13m Providers \ Banks \ 3rd party integrations
Started Jun 23, 2026, 07:57 PM UTC· resolved Jun 24, 2026, 06:11 AM UTC
- monitoring Jun 23, 2026, 07:57 PM UTC
Worldpay has an issue on their side. We're currently experiencing issues with Worldpay. Our team is actively investigating the matter and impact, and is in communication with the provider to resolve it.
- resolved Jun 24, 2026, 06:11 AM UTC
Issue involving our 3rd Party partner Worldpay, has been fully resolved. Issue started at 7:52 PM and finished at 8:29 PM. This issue has been fully resolved.
Minor June 23, 2026 Paycom has issue on their side 10h 17m Providers \ Banks \ 3rd party integrations
Started Jun 23, 2026, 07:52 PM UTC· resolved Jun 24, 2026, 06:09 AM UTC
- monitoring Jun 23, 2026, 07:52 PM UTC
Paycom has an issue on their side. We're currently experiencing issues with Paycom. Our team is actively investigating the matter and impact, and is in communication with the provider to resolve it.
- resolved Jun 24, 2026, 06:09 AM UTC
Issue involving our 3rd Party partner Paycom, has been fully resolved. Issue started at 7:52 PM and finished at 8:29 PM. This issue has been fully resolved.
Minor June 19, 2026 Payment Form — Redirect 51m Card Payments, Solidgate Payment Form
Started Jun 19, 2026, 08:33 AM UTC· resolved Jun 19, 2026, 09:24 AM UTC
- identified Jun 19, 2026, 08:33 AM UTC
We experienced an issue affecting the post-payment experience on the payment form. In some cases, the success redirect did not trigger and the success event did not fire, causing customers to see a declined status after a successful transaction. The issue has been resolved and the fix has been deployed. Payments were processed and webhooks were delivered as expected throughout the incident. No orders were lost.
- resolved Jun 19, 2026, 09:24 AM UTC
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.