Resolved after 45 minutes, affecting Predictive DocV and Predictive DocV, on November 12, 2026.
The issue affecting Document Verification decisioning has been fully resolved as of 12:26am Eastern Time. We apologize for any inconveniences this has caused and will share an RCA with a full analysis of the impact.
Affected components
Update timeline
- investigating Nov 12, 2026, 04:49 AM UTC
We are currently investigating an active incident that is impacting decisioning on Document Verification. We will provide updates as soon possible as we are working to mitigate the issue.
- monitoring Nov 12, 2026, 05:05 AM UTC
We have implemented a fix to mitigate the impact on Document Verification decisioning. We are currently monitoring the situation and will share another update once we can confirm this issue is resolved.
- resolved Nov 12, 2026, 05:34 AM UTC
The issue affecting Document Verification decisioning has been fully resolved as of 12:26am Eastern Time. We apologize for any inconveniences this has caused and will share an RCA with a full analysis of the impact.
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