Socure incident

RETROACTIVE: [SEV3] Latency Degradation in ID+

Resolved on March 21, 2026, affecting Sigma Identity Fraud and Sigma Synthetic Fraud and 1 more.

resolved Mar 21, 2026, 10:09 PM UTC

On March 21st, 2026 between 1:30 PM ET and 5:50 PM ET, we observed latency degradation in the ID+ platform. No transaction failures occurred during this time. Mitigation has been applied, and latency has since returned to normal levels. Investigation is ongoing to prevent recurrence.

Started
Mar 21, 2026, 10:09 PM UTC
Resolved
Mar 21, 2026, 10:09 PM UTC
Duration
–
Detected by Pingoru
Mar 21, 2026, 10:09 PM UTC

Affected components

Sigma Identity FraudSigma Synthetic FraudEmail RiskScoreAddress RiskScorePhone RiskScoreSigma First-Party Fraud

Update timeline

  1. resolved Mar 21, 2026, 10:09 PM UTC

    On March 21st, 2026 between 1:30 PM ET and 5:50 PM ET, we observed latency degradation in the ID+ platform. No transaction failures occurred during this time. Mitigation has been applied, and latency has since returned to normal levels. Investigation is ongoing to prevent recurrence.

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