Socure incident
RETROACTIVE: [SEV3] Admin Dashboard Transaction Display Issue
Resolved on April 14, 2026, affecting Admin Dashboard.
On April 14th, 2026 we observed issues with displaying transactions calling the First Party Fraud module in the ID+ platform. No transactions failed during this time but some users would have seen a blank screen when reviewing the transaction details in the dashboard. Our team quickly identified the root cause and worked out a fix to mitigate this problem, restoring normal functionality as of 4:00PM ET.
Affected components
Update timeline
- resolved Apr 14, 2026, 08:23 PM UTC
On April 14th, 2026 we observed issues with displaying transactions calling the First Party Fraud module in the ID+ platform. No transactions failed during this time but some users would have seen a blank screen when reviewing the transaction details in the dashboard. Our team quickly identified the root cause and worked out a fix to mitigate this problem, restoring normal functionality as of 4:00PM ET.
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