Socure incident
RETROACTIVE: [SEV3] Intermittent 5xx Errors on DocV Requests For EmailAuthScore Endpoint
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Resolved on May 23, 2026, affecting Predictive DocV and Predictive DocV.
On May 23nd, 2026 between 12:20 AM ET and 1:12 AM ET, we observed 5xx errors returned by the EmailAuthScore endpoint for the DocV module. Minimal transaction failures occurred during this time. Errors have completely subsided and our team will share an RCA after analysis.
Affected components
Predictive DocVPredictive DocV
Update timeline
- resolved May 23, 2026, 05:36 AM UTC
On May 23nd, 2026 between 12:20 AM ET and 1:12 AM ET, we observed 5xx errors returned by the EmailAuthScore endpoint for the DocV module. Minimal transaction failures occurred during this time. Errors have completely subsided and our team will share an RCA after analysis.
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