SMTP2GO experienced a minor incident on July 16, 2025 affecting Email sending (SMTP service) and API Servers, lasting 1h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 16, 2025, 05:34 AM UTC
We're aware of and actively investigating a delivery delay issue affecting a small number of customers. Our team is working diligently to identify the cause and restore normal service without delay.
- identified Jul 16, 2025, 05:56 AM UTC
We've identified the root cause of the email delivery delays. The problem lies with an upstream provider, and steps are actively being taken to resolve this as quickly as possible.
- monitoring Jul 16, 2025, 06:31 AM UTC
A fix has been implemented, and we are monitoring the results. Thank you for your continued patience.
- monitoring Jul 16, 2025, 06:46 AM UTC
The remaining mail queues are now clearing, and we are continuing to monitor.
- resolved Jul 16, 2025, 07:28 AM UTC
This incident has been resolved.