SMTP Outage History
SMTP is up right nowPingoru has recorded 16 incidents for SMTP: 2 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 14 of 720 (2%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 2 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 744 (0%) |
| November 2026 | 0 | 0 of 279 (0%) |
Incidents, newest first
Major June 3, 2026 Email Delivery Delay 1h 38m E-mail Delivery, Inbound SMTP, Mail Processing, Outbound SMTP and 5 more
Started Jun 03, 2026, 08:45 AM UTC· resolved Jun 03, 2026, 10:23 AM UTC
- investigating Jun 03, 2026, 08:49 AM UTC
We are currently seeing a delay in email delivery and investigating the cause of the issue
- monitoring Jun 03, 2026, 10:13 AM UTC
We found the problem and are now monitoring the situation
- resolved Jun 03, 2026, 10:23 AM UTC
The issue was fully resolved
Minor April 27, 2026 Complaints issue 13h 42m Statistics
Started Apr 27, 2026, 05:25 PM UTC· resolved Apr 28, 2026, 07:08 AM UTC
- investigating Apr 27, 2026, 05:25 PM UTC
We’ve identified a complaints processing issue affecting historical data. At the moment, there is a delay in processing older complaint records, while new complaints continue to be processed in real time without disruption. The engineering team is actively investigating and working on a resolution.
- resolved Apr 28, 2026, 07:08 AM UTC
The issue was fully resolved
Major October 22, 2025 Public SMTP and webhooks Issue 1h 12m E-mail Delivery, Inbound SMTP
Started Oct 22, 2025, 03:45 PM UTC· resolved Oct 22, 2025, 04:57 PM UTC
- investigating Oct 22, 2025, 04:01 PM UTC
We have detected an issue with access to our public smtp-endpoint and webhooks issue. We are currently investigating the root cause.
- monitoring Oct 22, 2025, 04:13 PM UTC
All systems are operating normally. Currently, we are monitoring the situation.
- investigating Oct 22, 2025, 04:21 PM UTC
The issue has been resolved, and all systems are operating normally.
- resolved Oct 22, 2025, 04:57 PM UTC
The issue has been resolved
Minor October 20, 2025 Possible issues affecting Registration flow 1h 5m Registration Portal
Started Oct 20, 2025, 09:43 AM UTC· resolved Oct 20, 2025, 10:48 AM UTC
- investigating Oct 20, 2025, 09:43 AM UTC
We have identified an issue that may result in errors for users attempting to create a new account. This is caused by a service outage from a third-party vendor that supports our registration process. The vendor is aware of the problem and is working to determine the root cause and restore service. We are monitoring the situation closely and will provide another update as soon as service is restored. Questions? Our support team is available 24/7. US Support: 1-877-705-9362 International Support: 1-613-699-7809 [email protected]
- resolved Oct 20, 2025, 10:48 AM UTC
The issue affecting the new user registration flow has been resolved. All services are now operating normally.
Minor September 8, 2025 Mail processing delay and public API endpoint availability issues 3h 44m E-mail Delivery, Mail Processing, API, HTTP Injection API
Started Sep 08, 2025, 09:48 AM UTC· resolved Sep 08, 2025, 01:32 PM UTC
- investigating Sep 08, 2025, 09:48 AM UTC
We are facing public API endpoint availability issues and email processor engine delays. Our team is actively investigating and working to resolve the problem as quickly as possible.
- monitoring Sep 08, 2025, 12:43 PM UTC
Delays are no longer observed — the system is currently stable. We are in recovery mode and continue monitoring to ensure everything remains fully operational.
- resolved Sep 08, 2025, 01:32 PM UTC
The incident has been fully resolved. The system is stable. Thank you all for your patience.
Major August 12, 2025 Partner network availability issues 4h 35m Registration Portal, E-mail Delivery, Inbound SMTP, Mail Processing and 7 more
Started Aug 12, 2025, 09:30 AM UTC· resolved Aug 12, 2025, 02:05 PM UTC
- investigating Aug 12, 2025, 09:50 AM UTC
We are seeing our cloud partner (AWS) network availability issues within the region of SMTP.com operations. The SMTP Incident Response team is working on the execution of the redundancy protocols to remediate the issue and working with AWS team to resolve the underlying matter We thank you for your patience and understanding during this time! Questions? Our support team is available 24/7. US Support: 1-877-705-9362 International Support: 1-613-699-7809 [email protected]
- monitoring Aug 12, 2025, 11:33 AM UTC
SMTP Incident Response team has successfully executed incident remediation protocols and restored the operations of all the impacted services. Our partner also seeing recovery progress and currently working to fully resolve the incident.
- resolved Aug 12, 2025, 02:05 PM UTC
Our partner confirmed full service restoration on their side and SMTP team confirms our systems were not impacted any further since incident transition into monitoring state. Incident is fully resolved. We thank you for your patience and understanding during this time! Questions? Our support team is available 24/7. US Support: 1-877-705-9362 International Support: 1-613-699-7809 [email protected]
Minor August 7, 2025 Mail delivery delay 2h 24m E-mail Delivery, Outbound SMTP
Started Aug 07, 2025, 12:20 AM UTC· resolved Aug 07, 2025, 02:44 AM UTC
- monitoring Aug 07, 2025, 02:44 AM UTC
We are currently experiencing delays in email delivery. Our team is actively investigating the issue. We appreciate your patience and will provide updates as soon as possible.
Minor March 24, 2025 Mail processing delay 5h 18m E-mail Delivery, Mail Processing
Started Mar 24, 2025, 03:26 PM UTC· resolved Mar 24, 2025, 08:45 PM UTC
- investigating Mar 24, 2025, 03:26 PM UTC
We are facing email processor engine delays - Operations team is looking into this right now
- monitoring Mar 24, 2025, 04:07 PM UTC
We have remediated the performance degradation but still monitoring the situation
- resolved Mar 24, 2025, 08:45 PM UTC
We have identified and resolved the issue. Currently, we are monitoring the situation.
Major March 21, 2025 Mail delivery and webhooks delay 1h 57m E-mail Delivery, Mail Processing, API, Callbacks
Started Mar 21, 2025, 07:15 PM UTC· resolved Mar 21, 2025, 09:12 PM UTC
- investigating Mar 21, 2025, 07:53 PM UTC
We are currently experiencing delays in email delivery and click&opens service. Our team is actively investigating the issue. We appreciate your patience and will provide updates as soon as possible.
- monitoring Mar 21, 2025, 08:37 PM UTC
All systems are operating normally. Currently, we are monitoring the situation.
- resolved Mar 21, 2025, 09:12 PM UTC
The issue has been resolved, and all systems are operating normally.
Major March 20, 2025 Mail delivery delay 1h 11m E-mail Delivery, Mail Processing
Started Mar 20, 2025, 07:50 PM UTC· resolved Mar 20, 2025, 09:01 PM UTC
- investigating Mar 20, 2025, 08:00 PM UTC
We are currently experiencing delays in email delivery. Our team is actively investigating the issue. We appreciate your patience and will provide updates as soon as possible.
- monitoring Mar 20, 2025, 08:20 PM UTC
We have identified and resolved the issue. Our team is currently monitoring the situation to ensure stability.
- resolved Mar 20, 2025, 09:01 PM UTC
The issue has been resolved, and all systems are fully operational.
Major February 13, 2025 API Access and statistics issues 4h 18m Statistics, API, Callbacks
Started Feb 13, 2025, 12:15 PM UTC· resolved Feb 13, 2025, 04:33 PM UTC
- investigating Feb 13, 2025, 12:45 PM UTC
We have detected an issue with access to our public API. Additionally, we are experiencing a problem with the statistics system. Our team is looking into the issue.
- investigating Feb 13, 2025, 01:15 PM UTC
We have applied necessary remediation to the API services and currently the API subsystem is fully operational. Our engineers continue to look into statistics subsystem degradation incident
- investigating Feb 13, 2025, 03:14 PM UTC
Our engineering team is actively investigating delays in the statistics subsystem processing. Currently, the following event types may experience delays: Reception events for emails injected via HTTP API Clicked email events Opened email events All other statistics and callback events continue to be processed as usual. We apologize for any inconvenience this may cause and appreciate your patience and understanding.
- resolved Feb 13, 2025, 04:33 PM UTC
All systems are fully operational.
Major February 13, 2025 Mail delivery delay 4h 44m E-mail Delivery, Mail Processing
Started Feb 13, 2025, 08:00 AM UTC· resolved Feb 13, 2025, 12:44 PM UTC
- investigating Feb 13, 2025, 08:56 AM UTC
Our team has identified a mail processing delay and it is actively looking into this issue.
- investigating Feb 13, 2025, 09:07 AM UTC
Emails sent between the start and end of the incident may be delayed in delivery for some clients
- resolved Feb 13, 2025, 12:44 PM UTC
Delivery delay is gone
Major February 12, 2025 Public SMTP and API Access Issue 3h 18m E-mail Delivery, Inbound SMTP, API, HTTP Injection API
Started Feb 12, 2025, 09:00 PM UTC· resolved Feb 13, 2025, 12:18 AM UTC
- investigating Feb 12, 2025, 09:25 PM UTC
We have detected an issue with access to our public smtp-endpoint and public API. Our team is looking into the issue.
- resolved Feb 13, 2025, 12:18 AM UTC
The public SMTP endpoint and the public API have been restored.
Minor February 6, 2025 Delay in sending statistics processing 44s Statistics, API, Callbacks
Started Feb 06, 2025, 08:32 PM UTC· resolved Feb 06, 2025, 08:32 PM UTC
- investigating Feb 06, 2025, 08:32 PM UTC
We identified an issue of performance degradation within the Sending Statistics Processing system which resulted in delay in statistics aggregation and processing. Our engineering team is actively investigating the matter
Major December 2, 2024 Service performance degradation 3h 12m E-mail Delivery, Inbound SMTP, Mail Processing, Outbound SMTP and 2 more
Started Dec 02, 2024, 11:30 AM UTC· resolved Dec 02, 2024, 02:42 PM UTC
- investigating Dec 02, 2024, 01:20 PM UTC
We are noticing performance degradation across HTTP Injection API and Email processing engine. Our team has identified a mail processing delay, applied the fix, and is actively looking into this issue. We apologise for any inconvenience caused by this service degradation
- investigating Dec 02, 2024, 02:42 PM UTC
After applying the fix the issue is completely resolved. There is a delay in the email delivery queue. We were expecting the queue to be fully resolved soon.