SMTP had 4 outages in the last 2 years totaling 17h 39m of downtime — averaging 0.2 incidents per month.
There were 4 SMTP outages since October 20, 2025 totaling 17h 39m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently seeing a delay in email delivery and investigating the cause of the issue
We found the problem and are now monitoring the situation
The issue was fully resolved
We’ve identified a complaints processing issue affecting historical data. At the moment, there is a delay in processing older complaint records, while new complaints continue to be processed in real time without disruption. The engineering team is actively investigating and working on a resolution.
The issue was fully resolved
We have detected an issue with access to our public smtp-endpoint and webhooks issue. We are currently investigating the root cause.
All systems are operating normally. Currently, we are monitoring the situation.
The issue has been resolved, and all systems are operating normally.
The issue has been resolved
We have identified an issue that may result in errors for users attempting to create a new account. This is caused by a service outage from a third-party vendor that supports our registration process. The vendor is aware of the problem and is working to determine the root cause and restore service. We are monitoring the situation closely and will provide another update as soon as service is restored. Questions? Our support team is available 24/7. US Support: 1-877-705-9362 International Support: 1-613-699-7809 [email protected]
The issue affecting the new user registration flow has been resolved. All services are now operating normally.