SMTP incident

Service performance degradation

Resolved after 3 hours 12 minutes, affecting E-mail Delivery and Inbound SMTP and 1 more, on December 2, 2024.

investigating Dec 02, 2024, 02:42 PM UTC

After applying the fix the issue is completely resolved. There is a delay in the email delivery queue. We were expecting the queue to be fully resolved soon.

Started
Dec 02, 2024, 11:30 AM UTC
Resolved
Dec 02, 2024, 02:42 PM UTC
Duration
3h 12m
Detected by Pingoru
Dec 02, 2024, 11:30 AM UTC

Affected components

E-mail DeliveryInbound SMTPMail ProcessingOutbound SMTPAPIHTTP Injection API

Update timeline

  1. investigating Dec 02, 2024, 01:20 PM UTC

    We are noticing performance degradation across HTTP Injection API and Email processing engine. Our team has identified a mail processing delay, applied the fix, and is actively looking into this issue. We apologise for any inconvenience caused by this service degradation

  2. investigating Dec 02, 2024, 02:42 PM UTC

    After applying the fix the issue is completely resolved. There is a delay in the email delivery queue. We were expecting the queue to be fully resolved soon.

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