SMTP experienced a minor incident on October 20, 2025 affecting Registration Portal, lasting 1h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 09:43 AM UTC
We have identified an issue that may result in errors for users attempting to create a new account. This is caused by a service outage from a third-party vendor that supports our registration process. The vendor is aware of the problem and is working to determine the root cause and restore service. We are monitoring the situation closely and will provide another update as soon as service is restored. Questions? Our support team is available 24/7. US Support: 1-877-705-9362 International Support: 1-613-699-7809 [email protected]
- resolved Oct 20, 2025, 10:48 AM UTC
The issue affecting the new user registration flow has been resolved. All services are now operating normally.