Resolved after 4 hours 18 minutes, affecting Statistics and API and 1 more, on February 13, 2025.
Our engineering team is actively investigating delays in the statistics subsystem processing. Currently, the following event types may experience delays: Reception events for emails injected via HTTP API Clicked email events Opened email events All other statistics and callback events continue to be processed as usual. We apologize for any inconvenience this may cause and appreciate your patience and understanding.
Affected components
Update timeline
- investigating Feb 13, 2025, 12:45 PM UTC
We have detected an issue with access to our public API. Additionally, we are experiencing a problem with the statistics system. Our team is looking into the issue.
- investigating Feb 13, 2025, 01:15 PM UTC
We have applied necessary remediation to the API services and currently the API subsystem is fully operational. Our engineers continue to look into statistics subsystem degradation incident
- investigating Feb 13, 2025, 03:14 PM UTC
Our engineering team is actively investigating delays in the statistics subsystem processing. Currently, the following event types may experience delays: Reception events for emails injected via HTTP API Clicked email events Opened email events All other statistics and callback events continue to be processed as usual. We apologize for any inconvenience this may cause and appreciate your patience and understanding.
- resolved Feb 13, 2025, 04:33 PM UTC
All systems are fully operational.
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