Resolved after 4 hours 35 minutes, affecting Registration Portal and E-mail Delivery and 1 more, on August 12, 2025.
Our partner confirmed full service restoration on their side and SMTP team confirms our systems were not impacted any further since incident transition into monitoring state. Incident is fully resolved. We thank you for your patience and understanding during this time! Questions? Our support team is available 24/7. US Support: 1-877-705-9362 International Support: 1-613-699-7809 [email protected]
Affected components
Update timeline
- investigating Aug 12, 2025, 09:50 AM UTC
We are seeing our cloud partner (AWS) network availability issues within the region of SMTP.com operations. The SMTP Incident Response team is working on the execution of the redundancy protocols to remediate the issue and working with AWS team to resolve the underlying matter We thank you for your patience and understanding during this time! Questions? Our support team is available 24/7. US Support: 1-877-705-9362 International Support: 1-613-699-7809 [email protected]
- monitoring Aug 12, 2025, 11:33 AM UTC
SMTP Incident Response team has successfully executed incident remediation protocols and restored the operations of all the impacted services. Our partner also seeing recovery progress and currently working to fully resolve the incident.
- resolved Aug 12, 2025, 02:05 PM UTC
Our partner confirmed full service restoration on their side and SMTP team confirms our systems were not impacted any further since incident transition into monitoring state. Incident is fully resolved. We thank you for your patience and understanding during this time! Questions? Our support team is available 24/7. US Support: 1-877-705-9362 International Support: 1-613-699-7809 [email protected]
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