SmartPass Outage History

SmartPass is up right now

Pingoru has recorded 50 incidents for SmartPass: 22 in the last 12 months and 4 in the last 90 days.

Source: smartpass.instatus.com

50incidents recorded
22last 12 months
4last 90 days
84 minutestypical duration
Incidents per month
012AprMayJunJulAugSepOct2
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking SmartPass in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 202600 of 744 (0%)
June 202620 of 720 (0%)
July 202600 of 744 (0%)
August 2026210 of 744 (1%)
September 202600 of 720 (0%)
October 202620 of 513 (0%)

Incidents, newest first

Major October 7, 2026 Creating Passes 18m Website, iOS App

Started Oct 07, 2026, 05:03 PM UTC· resolved Oct 07, 2026, 05:21 PM UTC

  1. investigating Oct 07, 2026, 05:03 PM UTC

    We're currently experiencing elevated errors during Hall Pass Creation

  2. monitoring Oct 07, 2026, 05:16 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Oct 07, 2026, 05:21 PM UTC

    This incident has been resolved, and customers should be able to create hall passes again 🎉

Read the full incident report →

Minor August 28, 2026 Failures making changes to Classes 9h 56m

Started Aug 28, 2026, 10:15 AM UTC· resolved Aug 28, 2026, 08:11 PM UTC

  1. identified Aug 28, 2026, 10:15 AM UTC

    We've identified an issue with editing Classes. Syncs from external partners are delayed, and manual edits are rejected. We're working on resolving the issue..

  2. monitoring Aug 28, 2026, 08:03 PM UTC

    We implemented a fix and are currently monitoring the result..

  3. resolved Aug 28, 2026, 08:11 PM UTC

    This incident has been resolved..

Read the full incident report →

Major June 22, 2026 SmartPass unavailable 6m Website, iOS App

Started Jun 22, 2026, 11:44 AM UTC· resolved Jun 22, 2026, 11:50 AM UTC

  1. monitoring Jun 22, 2026, 11:44 AM UTC

    We have identified an issue with our Redis cache, which resulted in errors in live updates, hall pass creation, and login. We have applied a fix and are monitoring as systems come back online.

  2. resolved Jun 22, 2026, 11:50 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 6, 2026 Unable to end hall passes 19m

Started Feb 06, 2026, 01:02 PM UTC· resolved Feb 06, 2026, 01:22 PM UTC

  1. investigating Feb 06, 2026, 01:02 PM UTC

    We are currently investigating this incident..

  2. resolved Feb 06, 2026, 01:22 PM UTC

    This incident has been resolved..

Read the full incident report →

Major February 3, 2026 SmartPass Web App Unavailable 2h 52m

Started Feb 03, 2026, 06:37 PM UTC· resolved Feb 03, 2026, 09:30 PM UTC

  1. investigating Feb 03, 2026, 06:37 PM UTC

    We are currently investigating this incident..

  2. monitoring Feb 03, 2026, 06:46 PM UTC

    We implemented a fix and are currently monitoring the result..

  3. resolved Feb 03, 2026, 09:30 PM UTC

    This incident has been resolved. Our upstream provider has resolved the issue..

Read the full incident report →

Minor January 29, 2026 Dedicated Kiosk Accounts unable to sign in 57m

Started Jan 29, 2026, 01:53 PM UTC· resolved Jan 29, 2026, 02:50 PM UTC

  1. identified Jan 29, 2026, 01:53 PM UTC

    We are continuing to work on a fix for this incident..

  2. resolved Jan 29, 2026, 02:50 PM UTC

    This incident has been resolved..

Read the full incident report →

Major January 12, 2026 SmartPass is unavailable 24m

Started Jan 12, 2026, 02:54 PM UTC· resolved Jan 12, 2026, 03:18 PM UTC

  1. investigating Jan 12, 2026, 02:54 PM UTC

    We are currently investigating this incident..

  2. resolved Jan 12, 2026, 03:18 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor January 8, 2026 Errors when creating passes 1h 15m

Started Jan 08, 2026, 07:30 PM UTC· resolved Jan 08, 2026, 08:45 PM UTC

  1. investigating Jan 08, 2026, 07:30 PM UTC

    We are currently investigating this incident..

  2. identified Jan 08, 2026, 07:42 PM UTC

    We are continuing to work on a fix for this incident..

  3. monitoring Jan 08, 2026, 08:31 PM UTC

    We implemented a fix and are currently monitoring the result. Scheduled passes may not trigger on time..

  4. resolved Jan 08, 2026, 08:45 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor November 10, 2025 Issues signing into SmartPass 1h 13m

Started Nov 10, 2025, 02:51 PM UTC· resolved Nov 10, 2025, 04:04 PM UTC

  1. monitoring Nov 10, 2025, 02:51 PM UTC

    We implemented a fix and are currently monitoring the result..

  2. resolved Nov 10, 2025, 04:04 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor October 22, 2025 SmartPass is unresponsive 8m

Started Oct 22, 2025, 05:43 PM UTC· resolved Oct 22, 2025, 05:51 PM UTC

  1. investigating Oct 22, 2025, 05:43 PM UTC

    Users are experiencing errors when accessing SmartPass.

  2. resolved Oct 22, 2025, 05:51 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor October 14, 2025 Admin accounts page not showing user tables 28m

Started Oct 14, 2025, 05:34 PM UTC· resolved Oct 14, 2025, 06:02 PM UTC

  1. identified Oct 14, 2025, 05:34 PM UTC

    We are continuing to work on a fix for this incident..

  2. monitoring Oct 14, 2025, 05:59 PM UTC

    We implemented a fix and are currently monitoring the result..

  3. resolved Oct 14, 2025, 06:02 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor September 16, 2025 Google Login Errors 48m

Started Sep 16, 2025, 02:50 PM UTC· resolved Sep 16, 2025, 03:38 PM UTC

  1. investigating Sep 16, 2025, 02:50 PM UTC

    We are currently investigating reports of errors when logging in using the Google integration..

  2. monitoring Sep 16, 2025, 03:22 PM UTC

    We implemented a fix and are currently monitoring the result..

  3. resolved Sep 16, 2025, 03:38 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor September 15, 2025 Issues logging in to SmartPass 1h

Started Sep 15, 2025, 09:42 PM UTC· resolved Sep 15, 2025, 10:42 PM UTC

  1. resolved Sep 15, 2025, 09:42 PM UTC

    This incident has been resolved..

  2. resolved Sep 15, 2025, 10:42 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor June 12, 2025 Google Cloud is experiencing issues 59m

Started Jun 12, 2025, 06:15 PM UTC· resolved Jun 12, 2025, 07:15 PM UTC

  1. investigating Jun 12, 2025, 06:15 PM UTC

    Profile pictures are currently not visible for some schools.

  2. identified Jun 12, 2025, 06:35 PM UTC

    We are investigating an issue with our upstream service provider. Parts of the SmartPass app may appear slow to load..

  3. identified Jun 12, 2025, 06:43 PM UTC

    Google Cloud appears to be experiencing prolonged issues. We are continuing to monitor SmartPass services, but workflows may be slow or degraded while Google resolves the issues on their end..

  4. resolved Jun 12, 2025, 07:15 PM UTC

    Google Cloud is functional again as of 3:15 PM ET. SmartPass is fully operational..

Read the full incident report →

Major June 10, 2025 Admin Analytics are unavailable 16h 8m

Started Jun 10, 2025, 07:44 AM UTC· resolved Jun 10, 2025, 11:52 PM UTC

  1. identified Jun 10, 2025, 07:44 AM UTC

    The Analytics page is currently unavailable, due to a system outage with our upstream provider. We are monitoring the status of the analytics service. All other functionality, including Hall Passes, are fully operational at this time..

  2. resolved Jun 10, 2025, 11:52 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor May 8, 2025 Reports of slow web requests. 34m

Started May 08, 2025, 05:39 PM UTC· resolved May 08, 2025, 06:13 PM UTC

  1. investigating May 08, 2025, 05:39 PM UTC

    We are currently investigating this incident..

  2. monitoring May 08, 2025, 06:12 PM UTC

    We implemented a fix and are currently monitoring the result..

  3. resolved May 08, 2025, 06:13 PM UTC

    This incident has been resolved..

Read the full incident report →

Major May 5, 2025 The SmartPass website was unavailable 21m

Started May 05, 2025, 06:55 PM UTC· resolved May 05, 2025, 07:16 PM UTC

  1. investigating May 05, 2025, 06:55 PM UTC

    .

  2. resolved May 05, 2025, 07:16 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor February 21, 2025 Users cannot sign in on the iPhone or iPad apps 1h 25m

Started Feb 21, 2025, 03:05 PM UTC· resolved Feb 21, 2025, 04:30 PM UTC

  1. investigating Feb 21, 2025, 03:05 PM UTC

    We are currently investigating this incident..

  2. resolved Feb 21, 2025, 04:30 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor February 7, 2025 Some flex activities were not visible to students 56m

Started Feb 07, 2025, 02:02 PM UTC· resolved Feb 07, 2025, 02:58 PM UTC

  1. investigating Feb 07, 2025, 02:02 PM UTC

    For about an hour this morning, students were unable to see all activities in a flex period when attempting to sign up. The issue has been resolved..

  2. resolved Feb 07, 2025, 02:58 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor February 4, 2025 Degraded performance on Kiosk Mode 3h 35m

Started Feb 04, 2025, 01:30 PM UTC· resolved Feb 04, 2025, 05:05 PM UTC

  1. investigating Feb 04, 2025, 01:30 PM UTC

    We're investigating reports of users unable to create passes in kiosk mode..

  2. monitoring Feb 04, 2025, 04:53 PM UTC

    We implemented a fix and are currently monitoring the result. Please make sure to refresh your browser to get the latest fixes..

  3. resolved Feb 04, 2025, 05:05 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor February 3, 2025 Degraded performance on Hall Monitor 6h 33m

Started Feb 03, 2025, 04:29 PM UTC· resolved Feb 03, 2025, 11:03 PM UTC

  1. investigating Feb 03, 2025, 04:29 PM UTC

    We have received multiple reports of degraded performance (lagging, freezing) on the Hall Monitor page. We are investigating these issues..

  2. monitoring Feb 03, 2025, 08:49 PM UTC

    We implemented a fix and are currently monitoring the result. Please reach out to Support if you experience further issues after refreshing the page..

  3. resolved Feb 03, 2025, 11:03 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor January 28, 2025 Some customers are unable to end a hall pass 1h 31m

Started Jan 28, 2025, 08:47 PM UTC· resolved Jan 28, 2025, 10:18 PM UTC

  1. investigating Jan 28, 2025, 08:47 PM UTC

    During this time some customers were not able to end hall passes. .

  2. resolved Jan 28, 2025, 10:18 PM UTC

    This incident has been resolved. Customers are now able to end hall passes..

Read the full incident report →