SmartPass incident

Google Cloud is experiencing issues

Minor Resolved View vendor source →

SmartPass experienced a minor incident on June 12, 2025, lasting 59m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2025, 06:15 PM UTC
Resolved
Jun 12, 2025, 07:15 PM UTC
Duration
59m
Detected by Pingoru
Jun 12, 2025, 06:15 PM UTC

Update timeline

  1. investigating Jun 12, 2025, 06:15 PM UTC

    Profile pictures are currently not visible for some schools.

  2. identified Jun 12, 2025, 06:35 PM UTC

    We are investigating an issue with our upstream service provider. Parts of the SmartPass app may appear slow to load..

  3. identified Jun 12, 2025, 06:43 PM UTC

    Google Cloud appears to be experiencing prolonged issues. We are continuing to monitor SmartPass services, but workflows may be slow or degraded while Google resolves the issues on their end..

  4. resolved Jun 12, 2025, 07:15 PM UTC

    Google Cloud is functional again as of 3:15 PM ET. SmartPass is fully operational..